Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
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9.7 75 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.

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Care Provided by Roby Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Carney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Roby Lodge Care Home Reviews (75)

Total of 75, showing 1-20
9.7

Roby Lodge Care Home has a Review Score of 9.7 (9.733) out of 10, based on 18 reviews in the last 2 years. Over all time Roby Lodge Care Home has 75 reviews.

Overall Experience

  • 55
  • 17
  • 1
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  • 1

Date Published

75
4
10
18
57

Review from J S (Grandson of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely visit. The staff were friendly and attentive and you can tell they treated my grandmother with the care, attention, and dignity she deserved. So glad she is in a place where her needs are met in a respectful manner.

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Review from Elaine B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my mum's care has always been very good. Staff are friendly and polite and Mum seems very happy with all.

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Review from Karen K (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one we as a family have been shown so much kindness and respect, at this lovely home. All the staff are so hard working, to make this home the lovely home it is. We knew we leave our Mum in a lovely, safe place we thank you all.

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Review from Jane D (Niece of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are fantastic, always polite, activities every day. Every time we visit we are made welcome everybody chats, and residents are happy. The place itself is really clean, and the rooms are lovely.
My aunty is happy and we feel she is very well looked after and have no worries
or concerns about her care. Security is good, my aunty and residents are safe and secure definitely recommend it to anyone, best care home I've been to.

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Review from Stephen R (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum is completely safe and content in Roby Lodge. The staff are superb and really supportive to mum and my family. Activities on a daily basis. This is a well-run and efficient care home. Compliments to all the staff and management team.

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Review from J W (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Rocy Lodge and is very happy there. She loves the staff and the company of the other residents. As a family, we are really happy with Mum's care. Staff are very kind and professional, and the residents are looked after well. The food is of a really good standard and all needs are
catered for. The home is kept very clean and tidy by the great housekeeping team, and the laundry staff do a wonderful job keeping residents' clothes clean and fresh.

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Review from Kathryn M (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Mum's type 2 diabetes she should not be overloaded with food/meals/milkshakes and juices. Not good with healthy options. Alternative to a heavy meal are sandwiches made with 'cheap' margarine. Mum would 'never' have milkshakes or cereal, cakes and or biscuits but 'continually' offered them. This
affects her bowels/stoma and leads to discomfort and lethargy. Also due to meals being transported from adjacent building they can be warm/cold. There's nothing wrong with her and others just having a good 'ole' cuppa tea instead of sugary juices and disgusting milkshakes. This needs addressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roby Lodge Care Home

Thank you for your review. We are sorry you have had concerns regarding the food and have addressed this with our kitchen. We always try to ensure our residents have personal choice and preference as well as considering their medical requirements. Following our meeting I hope the plan in place ensures your mum can enjoy her choices and it does not affect her health.


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Review from N A (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management have been excellent from day one. Mum has been in Roby Lodge for only 4 weeks but has settled in straight away. Mum has been entertained, had her hair cut and eating well. We feel she is in a safe and caring place and are very grateful to all the staff.

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Review from M H (Friend of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home management and staff are excellent and work really hard to care for the residents.
I feel that an extra member of staff is needed at times as staff can become very stretched caring for the more needy residents.

Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home

Thank you for your very positive review; we are proud of our staff at Roby Lodge. It was lovely to read you think our team are excellent. We review our staff ratios monthly in line with the dependency levels of those living with us to ensure safe staffing levels. The home manager has had a conversation with the family member and shown him the dependency tool etc. and he is now more reassured.


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Review from Beth W (Friend of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited today. All staff were very cheery and taking great care of the residents. One staff member in particular was brilliant and gave lots of information asked for and was super helpful. The home seemed nice and clean and the rooms are nice and spacious.

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Review from Tony K (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team who looked after my mum providing dignified care and compassion around the clock. Knowing how well my mum was looked after gave me great peace of mind. During her recent end-of-life care, I cannot praise the staff enough. Even though they were busy, nothing was too much trouble - and
I was astounded at how well they supported and looked after me and my family whilst in her last few days.
I will never forget the amazing people and will always be indebted to them. Thank you with all of my heart.

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Review from M B (Niece of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Roby Lodge Care Home Liverpool, she was moved from elsewhere. She passed away on 21.1.24 in Roby Lodge and the care she received was really very good. She was treated at the end of life with dignity and care. I spent her last 4 days with her and the staff were amazingly kind to myself
and her son, my cousin. I have had experience in care homes as a manager, being retired 10 years ago. I would like to say that you. You should be proud of your staff and management in Roby Lodge.

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Review from William M (Grandson of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved in recently to Roby Lodge. The care is amazing. Nothing is too much trouble from management and care staff. Would highly recommend it to anyone looking for care for their loved one. We can sleep at night knowing our grandad is being well looked after. Keep up the good work.

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Review from S S (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have seen a significant change in Roby Lodge since around May 2023 - the culture has changed from cleaners to care staff, and all the staff interact with residents and families. The staff know the residents personally and know their little quirks, it is so nice to see activities being introduced
and tailored to the residents' needs, I love the fact that I have the reassurance that Mum is being taken care of at the highest level.

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Review from T W (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been kind, caring and informative and have cared for Mum above and beyond their many duties.

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Review from S M (Granddaughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for all the support that was given to my nan and our family during her stay and really felt at home there! Her weight increased and her mental health improved dramatically. I would highly recommend them!

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Review from S W (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gets good care and is well looked after.

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Review from Denis F (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Roby Lodge Care Home after recovering from Covid 19. He was in a very poor weakened state. Now after ten months, he is strong and happy. He is very well cared for.

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Review from Pat M (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know how difficult it is to care for dementia patients, but the staff at Roby House look after my mother well and I know she is well cared for, well fed and clean.

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Review from Suzanne L (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home when it closed down, and I can't believe how quickly she has settled in. The staff are fantastic, and the level of care is superb. I know my mum is well looked after, and I cannot fault the level of care. I could highly recommend Roby Lodge to anyone.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Roby Lodge Care Home is calculated as follows: ( (164 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 210 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Roby Lodge Care Home

What types of Care is Roby Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roby Lodge Care Home provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Roby Lodge Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Roby Lodge Care Home?

Pet Friendly (or by arrangement), Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roby Lodge Care Home to the centre of Liverpool?

5.6 mile(s) as the crow flies, distance by road may be significantly further.