Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
Submit a Review
9.8 82 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.

Show Roby Lodge Care Home on the Map

Care Provided by Roby Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Carney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Roby Lodge Care Home Reviews (82)

Total of 82, showing 1-20
9.8

Roby Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years. Over all time Roby Lodge Care Home has 82 reviews.

Overall Experience

  • 61
  • 18
  • 1
  • 1
  • 1

Date Published

82
12
18
25
57

Review from Sandra S (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like my mum's well taken care of. I was speaking to a friend, saying that it's funny that my mum does not ask to go home. I think that's very telling. All staff are very patient with my mum. Truly caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah T (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care given to my mum during her stay at Roby Lodge. Staff are consistently caring and can't do enough to help residents settle in and feel safe. During my mums short illness and passing their care was outstanding. Very high level of care and personal interest in my mum. Made a real difference
to her quality of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very looked after we know she is in safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Niece of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful caring home, my elderly Aunt was end of life after being in the home for just over 6 months, for the last few days of her life we were visiting daily for extended periods, the staff could not do enough for my Aunt and our family. They showed genuine care and empathy for her and went
out of their way to make sure she was comfortable all times, contacting medical staff promptly when we felt it was needed. They also made us feel welcome and comfortable whilst we stayed with our Aunt offering us food and drinks and advice and really took onboard the family's wishes and requests.
The staff and home are a credit to your company.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie M (Granddaughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome from staff from the moment you walk into the building, so accommodating and helpful. They always know where my nan is and who she's talking to which is lovely and personable. Staff always help me with my nans accessibility and it makes my while visitation more relaxed and enjoyable. Thanks
to the girls for all being so empathetic and enduring some (sometimes wicked) interesting sense of humors in the residents! Couldn't sleep at night without you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan M (Sister of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming atmosphere. The home is warm and residents are cared for very well indeed. The recent management are all approachable and willing to help with any requests. The activities are ensuring all residents are allowed to grow as much as possible.
All in all a well run happy space.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle C (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming, my dad is happy at Roby Lodge, and that's what matters most to me. All his care needs are met and I'm kept well-informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine D (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Mum's care in this home. She has settled well. The staff are great, and have been very attentive to Mum's varied needs. I think the management are excellent, they keep us informed always if she has any changes in her physical health. Her room is cosy and always clean. The activities
and food are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care at Roby Lodge has been more than words can say, staff are so lovely. Room is always clean and tidy. Mum seems always happy. Staff always there for you, if you have any concerns. When you leave, you know Mum is well cared for and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Grandson of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely visit. The staff were friendly and attentive and you can tell they treated my grandmother with the care, attention, and dignity she deserved. So glad she is in a place where her needs are met in a respectful manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my mum's care has always been very good. Staff are friendly and polite and Mum seems very happy with all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Niece of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are fantastic, always polite, activities every day. Every time we visit we are made welcome everybody chats, and residents are happy. The place itself is really clean, and the rooms are lovely.
My aunty is happy and we feel she is very well looked after and have no worries
or concerns about her care. Security is good, my aunty and residents are safe and secure definitely recommend it to anyone, best care home I've been to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum is completely safe and content in Roby Lodge. The staff are superb and really supportive to mum and my family. Activities on a daily basis. This is a well-run and efficient care home. Compliments to all the staff and management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Rocy Lodge and is very happy there. She loves the staff and the company of the other residents. As a family, we are really happy with Mum's care. Staff are very kind and professional, and the residents are looked after well. The food is of a really good standard and all needs are
catered for. The home is kept very clean and tidy by the great housekeeping team, and the laundry staff do a wonderful job keeping residents' clothes clean and fresh.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn M (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Mum's type 2 diabetes she should not be overloaded with food/meals/milkshakes and juices. Not good with healthy options. Alternative to a heavy meal are sandwiches made with 'cheap' margarine. Mum would 'never' have milkshakes or cereal, cakes and or biscuits but 'continually' offered them. This
affects her bowels/stoma and leads to discomfort and lethargy. Also due to meals being transported from adjacent building they can be warm/cold. There's nothing wrong with her and others just having a good 'ole' cuppa tea instead of sugary juices and disgusting milkshakes. This needs addressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Roby Lodge Care Home

Thank you for your review. We are sorry you have had concerns regarding the food and have addressed this with our kitchen. We always try to ensure our residents have personal choice and preference as well as considering their medical requirements. Following our meeting I hope the plan in place ensures your mum can enjoy her choices and it does not affect her health.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N A (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management have been excellent from day one. Mum has been in Roby Lodge for only 4 weeks but has settled in straight away. Mum has been entertained, had her hair cut and eating well. We feel she is in a safe and caring place and are very grateful to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Friend of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home management and staff are excellent and work really hard to care for the residents.
I feel that an extra member of staff is needed at times as staff can become very stretched caring for the more needy residents.

Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home

Thank you for your very positive review; we are proud of our staff at Roby Lodge. It was lovely to read you think our team are excellent. We review our staff ratios monthly in line with the dependency levels of those living with us to ensure safe staffing levels. The home manager has had a conversation with the family member and shown him the dependency tool etc. and he is now more reassured.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beth W (Friend of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited today. All staff were very cheery and taking great care of the residents. One staff member in particular was brilliant and gave lots of information asked for and was super helpful. The home seemed nice and clean and the rooms are nice and spacious.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony K (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team who looked after my mum providing dignified care and compassion around the clock. Knowing how well my mum was looked after gave me great peace of mind. During her recent end-of-life care, I cannot praise the staff enough. Even though they were busy, nothing was too much trouble - and
I was astounded at how well they supported and looked after me and my family whilst in her last few days.
I will never forget the amazing people and will always be indebted to them. Thank you with all of my heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Niece of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Roby Lodge Care Home Liverpool, she was moved from elsewhere. She passed away on 21.1.24 in Roby Lodge and the care she received was really very good. She was treated at the end of life with dignity and care. I spent her last 4 days with her and the staff were amazingly kind to myself
and her son, my cousin. I have had experience in care homes as a manager, being retired 10 years ago. I would like to say that you. You should be proud of your staff and management in Roby Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Roby Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 292 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Roby Lodge Care Home

What types of Care is Roby Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roby Lodge Care Home provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Roby Lodge Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Roby Lodge Care Home?

Pet Friendly (or by arrangement), Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roby Lodge Care Home to the centre of Liverpool?

5.6 mile(s) as the crow flies, distance by road may be significantly further.