Review from Carre S (Granddaughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

Roby Lodge is spotless, everywhere extremely clean. All staff are friendly and extremely helpful.

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Review from P M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been fortunate in choosing Roby Lodge. My mother is very well attended to in all areas. The staff, management and cleaners are excellent. I visit my mother almost every day and I am treated with courtesy by the staff and management.

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Review from E N (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

Roby Lodge is a lovely, safe environment for our mother who has Alzheimer's and needs constant care. The building is lovely and new, the bedroom spacious and bright and the staff we have met are very kind and attentive. We are very happy that mum is looked after so well at Roby Lodge.

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Review from Kim W (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

Roby Lodge is a lovely and welcoming residence. My mum has been here for a few months now and very happy here. The staff are very friendly, welcoming and professional.

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Review from Sean H (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Ruby Lodge Care Home for three years as a family we are reassured that she is always safe, well cared for and happy.

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Review from D S (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

From the very start, Roby Lodge staff have gone above and beyond the level of care expected not just for my mum but all of the residents.

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Review from David M (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

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Excellent service, always happy to spend time explaining and providing updates on the phone or in person.

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Review from Mary O (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

I was made to feel most welcome in this home. The food is excellent, and I have my own room, which is very comfortable. The staff are extremely nice and easy to chat with.

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Review from Andy W (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

Roby Lodge was my first choice of a care home for my 96-year-old mum. My partners mum had been here for a couple of years so I knew from visiting it was a nice place it was. Mum went in for respite initially but settled from day one and is now a happy permanent resident. She said she is looked after

very well and has everything she needs in her lovely room.

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Review from Jackie H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been at Roby Lodge for 2 years. She came from another care home and I am so glad she came here. She has never been happier. The staff are friendly and take such good care of mum. Nothing is too much trouble. If I do have any issues they are sorted right away by the managers. Mum is always

praising the staff and she is treated with dignity and respect at all times.

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Review from Carol W (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

Mum originally went into Roby Lodge a few weeks ago for respite and we have seen such a difference in her during this short time that this is now going be her Home. The staff have been lovely in helping mum settle in and looking after her wellbeing. It is reassuring that at 96 she has the 24-hour care

she needs to have a good quality of life. Thanks for looking after mum and keeping everyone safe.

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Review from Virginia (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience

Out mum has been in Roby Lodge since January 2020. With the COVID-19 pandemic changing all our lives, our biggest being as a family not seeing our mum. As soon as government rules in place or changes staff inform us straight away and we continue to have phone calls and speak to mum also via Facetime.

Mum looks well cared for and seems happy quite. Recently we have been allowed window visits only two at a time but feels comforting to see mum happy to see us and vice versa. Any concerns or worries as a family we have, the staff are always helpful and reassuring at all times. Updates for us and swabs regularly and recently this week mum has had the vaccine. So we feel mum is in a safe environment with excellent care from the staff.

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Review from Dave M (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

Roby Lodge has provided excellent care for my mum and continues to do so during the pandemic. They have arranged regular safe visits and kept me informed of any information concerning Covid regulations. My mum is in excellent health and is happy here.

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Review from Izzy H (Wife of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

On behalf of my gran. 'Many thanks to all the staff at Roby house, my husband Norman went in May 2020 and stayed until he passed in December. He was well looked after, the staff were wonderful with him and helped him improve so much before he went downhill. They made him comfortable in palliative care

and were really accommodating to me and the family, I can’t thank you enough.'

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Review from Paul H (Son of Resident) published on 22 April 2020
Submitted via Website • Report

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We want to say a huge thank you to all the staff for the wonderful care and attention you give our mum.
At these difficult times, we know she is safe, nourished, cared for and loved.

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Review from Loraine (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

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We are so glad that we chose Roby Lodge as the preferred Care home for our Mum in December 2019. It was a massive decision for us as a family to persuade Mum to leave our family home. After our dad passed away we thought Mum was suffering from depression but it soon became obvious to us all that it

was Alzheimer’s disease.
When the final decision was made, we thankfully chose Roby Lodge to be her new home, we could not have made a better choice.
From day one our Mum was made to feel so welcome by every one of the lovely staff. Mum was given good nourishing homemade food. Her room is spacious and spotlessly clean. She has developed friendships with quite a few of the other residents and joins with them for regular sing-alongs. I cannot thank the wonderful staff for caring for Mum with a Capital C. They are treating mum with affection and dignity and also show such kindness and respect to us as her family.
Thanks for everything girls especially for keeping Mum safe. God Bless.

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Review from Gerrard M (Partner of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

My long term partner is a resident who has been here since June 2019. I have found that since she has been in residence despite initial teething problems, she has settled extremely well. I come from a background of caring and have been a former community care manager and I am aware of the many problems

caring can have on both the carer and client. We are at a difficult period at this moment in time with the outbreak of a pandemic and as a result, the staff have difficult choices to make, one of them having to come to work and putting themselves at risk as well as their families. I could not praise them enough for the thankless task they face each day. I for one and hopefully millions of others across the country will be clapping loudly every Thursday for the many carers across the country especially for the staff of Roby Lodge. Thank you all from the bottom of my heart. Best wishes.

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Review from B L (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

In the short period, we have been involved with this care home we are really impressed. The staff and managers are fantastic creating a really great atmosphere.
My mum has never looked better, we are so happy.

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Review from Beverley S (Daughter of Resident) published on 26 January 2020
Submitted via Website • Report

Overall Experience

Firstly sorry for the delay in submitting a review, only I have been very busy and unable to complete anything. My father was placed in Roby lodge on 2 weeks respite at very short notice. If I am honest it was the worst decision I have ever made. At first, it was a relief to have him safe in a home

however, it was the wrong home! If I can just stress the staff were absolutely lovely and tried their best. But I am not convinced there is adequate training and knowledge with dementia or Alzheimer’s as they really did not have a clue on how to look after dad at all. The residents weren’t stimulated and just looked vacant. The managers gave conflicting information and missed important treatments.
I have raised a complaint with the senior team however that was a waste of time. I would not recommend this home for dementia/Alzheimer's residents at all.
Rooms below standard, disgusting linen, poorly equipped and dull.

Reply from Clare Sheehan, TBC at Roby Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I am sorry you feel we were that wrong home however we are led by external professionals to determine the category of care needed depending on individual needs. I can reassure you that all our staff are trained in dementia care which is updated on a regular basis. We identified activities within the home were not reaching their full potential and now have an additional wellbeing coordinator.

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Review from J P (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

My mum is well looked after at Roby Lodge in a lovely comfortable clean room. I have peace of mind while she is here as they do the best care.
I am constantly updated on how mum is and informed of any problems. Thank you to all who work here.

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