Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
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9.8 82 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.

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Care Provided by Roby Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Carney (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Roby Lodge Care Home Reviews (82)

Total of 82, showing 21-40
9.8

Roby Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years. Over all time Roby Lodge Care Home has 82 reviews.

Overall Experience

  • 61
  • 18
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Review from William M (Grandson of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved in recently to Roby Lodge. The care is amazing. Nothing is too much trouble from management and care staff. Would highly recommend it to anyone looking for care for their loved one. We can sleep at night knowing our grandad is being well looked after. Keep up the good work.

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Review from T W (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been kind, caring and informative and have cared for Mum above and beyond their many duties.

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Review from S M (Granddaughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for all the support that was given to my nan and our family during her stay and really felt at home there! Her weight increased and her mental health improved dramatically. I would highly recommend them!

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Review from S W (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gets good care and is well looked after.

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Review from Denis F (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Roby Lodge Care Home after recovering from Covid 19. He was in a very poor weakened state. Now after ten months, he is strong and happy. He is very well cared for.

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Review from Pat M (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know how difficult it is to care for dementia patients, but the staff at Roby House look after my mother well and I know she is well cared for, well fed and clean.

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Review from Suzanne L (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home when it closed down, and I can't believe how quickly she has settled in. The staff are fantastic, and the level of care is superb. I know my mum is well looked after, and I cannot fault the level of care. I could highly recommend Roby Lodge to anyone.

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Review from Carre S (Granddaughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roby Lodge is spotless, everywhere extremely clean. All staff are friendly and extremely helpful.

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Review from P M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been fortunate in choosing Roby Lodge. My mother is very well attended to in all areas. The staff, management and cleaners are excellent. I visit my mother almost every day and I am treated with courtesy by the staff and management.

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Review from E N (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roby Lodge is a lovely, safe environment for our mother who has Alzheimer's and needs constant care. The building is lovely and new, the bedroom spacious and bright and the staff we have met are very kind and attentive. We are very happy that mum is looked after so well at Roby Lodge.

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Review from Kim W (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roby Lodge is a lovely and welcoming residence. My mum has been here for a few months now and very happy here. The staff are very friendly, welcoming and professional.

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Review from Sean H (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ruby Lodge Care Home for three years as a family we are reassured that she is always safe, well cared for and happy.

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Review from D S (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, Roby Lodge staff have gone above and beyond the level of care expected not just for my mum but all of the residents.

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Review from David M (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, always happy to spend time explaining and providing updates on the phone or in person.

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Review from Mary O (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel most welcome in this home. The food is excellent, and I have my own room, which is very comfortable. The staff are extremely nice and easy to chat with.

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Review from Andy W (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Roby Lodge was my first choice of a care home for my 96-year-old mum. My partners mum had been here for a couple of years so I knew from visiting it was a nice place it was. Mum went in for respite initially but settled from day one and is now a happy permanent resident. She said she is looked after
very well and has everything she needs in her lovely room.

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Review from Jackie H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Roby Lodge for 2 years. She came from another care home and I am so glad she came here. She has never been happier. The staff are friendly and take such good care of mum. Nothing is too much trouble. If I do have any issues they are sorted right away by the managers. Mum is always
praising the staff and she is treated with dignity and respect at all times.

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Review from Carol W (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally went into Roby Lodge a few weeks ago for respite and we have seen such a difference in her during this short time that this is now going be her Home. The staff have been lovely in helping mum settle in and looking after her wellbeing. It is reassuring that at 96 she has the 24-hour care
she needs to have a good quality of life. Thanks for looking after mum and keeping everyone safe.

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Review from Virginia (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Out mum has been in Roby Lodge since January 2020. With the COVID-19 pandemic changing all our lives, our biggest being as a family not seeing our mum. As soon as government rules in place or changes staff inform us straight away and we continue to have phone calls and speak to mum also via Facetime.
Mum looks well cared for and seems happy quite. Recently we have been allowed window visits only two at a time but feels comforting to see mum happy to see us and vice versa. Any concerns or worries as a family we have, the staff are always helpful and reassuring at all times. Updates for us and swabs regularly and recently this week mum has had the vaccine. So we feel mum is in a safe environment with excellent care from the staff.

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Review from Dave M (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Roby Lodge has provided excellent care for my mum and continues to do so during the pandemic. They have arranged regular safe visits and kept me informed of any information concerning Covid regulations. My mum is in excellent health and is happy here.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Roby Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 292 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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