Review from Izzy H (Wife of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

On behalf of my gran. 'Many thanks to all the staff at Roby house, my husband Norman went in May 2020 and stayed until he passed in December. He was well looked after, the staff were wonderful with him and helped him improve so much before he went downhill. They made him comfortable in palliative care

and were really accommodating to me and the family, I can’t thank you enough.'

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Review from Paul H (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience

We want to say a huge thank you to all the staff for the wonderful care and attention you give our mum.
At these difficult times, we know she is safe, nourished, cared for and loved.

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Review from Loraine (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

We are so glad that we chose Roby Lodge as the preferred Care home for our Mum in December 2019. It was a massive decision for us as a family to persuade Mum to leave our family home. After our dad passed away we thought Mum was suffering from depression but it soon became obvious to us all that it

was Alzheimer’s disease.
When the final decision was made, we thankfully chose Roby Lodge to be her new home, we could not have made a better choice.
From day one our Mum was made to feel so welcome by every one of the lovely staff. Mum was given good nourishing homemade food. Her room is spacious and spotlessly clean. She has developed friendships with quite a few of the other residents and joins with them for regular sing-alongs. I cannot thank the wonderful staff for caring for Mum with a Capital C. They are treating mum with affection and dignity and also show such kindness and respect to us as her family.
Thanks for everything girls especially for keeping Mum safe. God Bless.

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Review from Gerrard M (Partner of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

My long term partner is a resident who has been here since June 2019. I have found that since she has been in residence despite initial teething problems, she has settled extremely well. I come from a background of caring and have been a former community care manager and I am aware of the many problems

caring can have on both the carer and client. We are at a difficult period at this moment in time with the outbreak of a pandemic and as a result, the staff have difficult choices to make, one of them having to come to work and putting themselves at risk as well as their families. I could not praise them enough for the thankless task they face each day. I for one and hopefully millions of others across the country will be clapping loudly every Thursday for the many carers across the country especially for the staff of Roby Lodge. Thank you all from the bottom of my heart. Best wishes.

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Review from B L (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

In the short period, we have been involved with this care home we are really impressed. The staff and managers are fantastic creating a really great atmosphere.
My mum has never looked better, we are so happy.

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Review from Beverley S (Daughter of Resident) published on 26 January 2020
Submitted via Website • Report

Overall Experience

Firstly sorry for the delay in submitting a review, only I have been very busy and unable to complete anything. My father was placed in Roby lodge on 2 weeks respite at very short notice. If I am honest it was the worst decision I have ever made. At first, it was a relief to have him safe in a home

however, it was the wrong home! If I can just stress the staff were absolutely lovely and tried their best. But I am not convinced there is adequate training and knowledge with dementia or Alzheimer’s as they really did not have a clue on how to look after dad at all. The residents weren’t stimulated and just looked vacant. The managers gave conflicting information and missed important treatments.
I have raised a complaint with the senior team however that was a waste of time. I would not recommend this home for dementia/Alzheimer's residents at all.
Rooms below standard, disgusting linen, poorly equipped and dull.

Reply from Clare Sheehan, TBC at Roby Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I am sorry you feel we were that wrong home however we are led by external professionals to determine the category of care needed depending on individual needs. I can reassure you that all our staff are trained in dementia care which is updated on a regular basis. We identified activities within the home were not reaching their full potential and now have an additional wellbeing coordinator.

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Review from J P (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

My mum is well looked after at Roby Lodge in a lovely comfortable clean room. I have peace of mind while she is here as they do the best care.
I am constantly updated on how mum is and informed of any problems. Thank you to all who work here.

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Review from K G (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

First impression of this care home was really nice. We got that lovely feeling as soon as we arrived with our dad. The manager is fantastic so are the rest of the staff. Everyone one in here is so helpful, honest and kind. My dad has settled in really well and that's down to all the dedicated staff

in here.
Thank you all so much x

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Review from D E (Daughter-in-law of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

On entering the home, you are immediately met with a warm welcome.
It is bright, spacious and full of chatter. From the manager down, everybody we have met has been kind and friendly. Everything is explained from the off and given you are leaving one of your most treasured possessions (our dad), you

instantly feel it is home from home. The facilities are 5* and I would consider our family to be very lucky to secure a place here. We know he is warm, safe and well looked after.
Thank you.

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Review from M A (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

I wanted to write this review after my parents had been in Roby Lodge for six months to reassure other families that things get better. The staff are professional, friendly and also support me on my down days. I would like to thank all the staff for caring so well for my mum and dad. It really is now

their home. I did bring my mum home for the night while my dad had a short stay in hospital but, she did not settle all night. There was pure joy when she got back to Roby Lodge and I now know she is "home".

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Review from I S (Son of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience

We looked at many homes for some respite care for my Mum and were offered a room at Roby Lodge. From our very first visit, everyone was very welcoming, answered every question we had and the available room was perfect for Mums needs. We had no hesitation in accepting the room for an initial two weeks

respite.
I am very pleased to say that at the end of the stay Mum had enjoyed it so much she decided she wanted to stay permanently. I cannot fault the caring nature of the staff, they are constantly checking on my Mum, encouraging her to get involved and constantly topping her up with cups of tea etc. Mum is far more stimulated, feels safe and secure and she has generally been much better since she went to Roby Lodge.

We have been particularly impressed by the Manager who is very much involved with the residents and has done everything possible to help Mum settle in. They have gone that extra step and it is lovely to see Mum settled and happy. Thank you..

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Review from Diane R (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother was recommended by social services for respite care at Roby Lodge from April 12th. My first impressions were very good. We had a thorough home assessment by the deputy manager and on taking my mother, she was greeted well and treated with respect. We have since decided that long term care

is required and are very happy to stay Roby Lodge. All the staff are very professional, caring and helpful. My mother has settled very well.

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Review from Andy H (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My Dad has been here approximately 3 weeks.
He settled in very quickly with the help of the brilliant staff.
Rooms are always clean and tidy.
Food is good, my Dad enjoys it.
A lovely quiet lounge if people need it and the communal lounge is always busy with staff and other residents.
TV or music

is always on and jigsaws and books etc to keep residents entertained.

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Review from Angela K (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience

The staff are very nice and the home is fairly new. My mum was an emergency placement. She was here for 6 weeks prior to us moving her. In the end, we felt we had no choice if we wanted to keep her well cared for. There was very little in terms of social interaction so it meant residents were sat in

chairs all day with little to do. We often went in and found Mum sitting in the chair wet and without a pad in place. Her dignity was lost. Clothes went missing never to return despite them being labelled. After only a week another resident pushed Mum to the floor. When I spoke to the staff they were very defensive and angry. I accept these things can happen but they also need to understand that as a family we want information and reassurance, not excuses. It is short staffed. Mum's dementia deteriorated significantly when she was here. The CQC report has rated this home as good but in my opinion, that is hard to agree with. I am so glad we moved her as she is much more settled now.

Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with great regret that we were unable to meet your Mother’s needs. Although our staff strive to deliver the kindest care at all times, an individual's needs will be best met in settings that are right for them. Our Wellbeing Coordinator offers a range of activities to promote stimulation and plans activities to meet our Residents' choices. We hope your Mother is more settled in her new placement.

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Review from James T (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

My dad settled in well at the home due to the caring nature of the staff. My family and I are always made very welcome when we visit the home. I just feel that sometimes when I visit the home could do with more staff.

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Review from D M (Daughter-in-law of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into Roby Lodge about two months ago. Since moving in she has been treated with respect and kindness by all members of staff. She always looks well cared for and appears to be happy where she is. I feel that the staff communicate well with us and we are kept informed about her

well being. I feel that Roby Lodge has exceeded all our hopes and expectations and am happy to recommend it.

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Review from B C (Friend of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

From personal experience of care homes over many years, I feel Roby Lodge rates favourably within the umbrella of good staffing. Management trained to ensure each resident can expect to receive a complete understanding of their illness - patience, dignity and care, along with courteousness to families.
However,

an extra pair of hands or two would certainly be welcomed especially when staff are writing of their reports and at the same time, expected to keep an extremely watchful and safe eye on the residents and attend to their well-being requests.

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Review from P D (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

I have been coming here for over 7 weeks and find it a nice environment for my dad.
He has settled in and all the family are happy with all the care and attention my dad gets here and thank you all for the care you all provide for my dad.

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Review from Derek Q (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

A very high standard of care is always provided.
All of the management and staff have been very kind and helpful.

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Review from M G (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

My Father is in Roby Lodge for respite care.
The manager gave us good guidance on admittance.
The staff are all helpful and attentive to my father's needs.
Communication has been very good.
I can't really comment on value for money at the moment as we only pay a contribution to the full charge at

the moment.

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