Review from K G (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

First impression of this care home was really nice. We got that lovely feeling as soon as we arrived with our dad. The manager is fantastic so are the rest of the staff. Everyone one in here is so helpful, honest and kind. My dad has settled in really well and that's down to all the dedicated staff

in here.
Thank you all so much x

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Review from D E (Daughter-in-law of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience

On entering the home, you are immediately met with a warm welcome.
It is bright, spacious and full of chatter. From the manager down, everybody we have met has been kind and friendly. Everything is explained from the off and given you are leaving one of your most treasured possessions (our dad), you

instantly feel it is home from home. The facilities are 5* and I would consider our family to be very lucky to secure a place here. We know he is warm, safe and well looked after.
Thank you.

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Review from M A (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

I wanted to write this review after my parents had been in Roby Lodge for six months to reassure other families that things get better. The staff are professional, friendly and also support me on my down days. I would like to thank all the staff for caring so well for my mum and dad. It really is now

their home. I did bring my mum home for the night while my dad had a short stay in hospital but, she did not settle all night. There was pure joy when she got back to Roby Lodge and I now know she is "home".

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Review from I S (Son of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience

We looked at many homes for some respite care for my Mum and were offered a room at Roby Lodge. From our very first visit, everyone was very welcoming, answered every question we had and the available room was perfect for Mums needs. We had no hesitation in accepting the room for an initial two weeks

respite.
I am very pleased to say that at the end of the stay Mum had enjoyed it so much she decided she wanted to stay permanently. I cannot fault the caring nature of the staff, they are constantly checking on my Mum, encouraging her to get involved and constantly topping her up with cups of tea etc. Mum is far more stimulated, feels safe and secure and she has generally been much better since she went to Roby Lodge.

We have been particularly impressed by the Manager who is very much involved with the residents and has done everything possible to help Mum settle in. They have gone that extra step and it is lovely to see Mum settled and happy. Thank you..

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Review from Diane R (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother was recommended by social services for respite care at Roby Lodge from April 12th. My first impressions were very good. We had a thorough home assessment by the deputy manager and on taking my mother, she was greeted well and treated with respect. We have since decided that long term care

is required and are very happy to stay Roby Lodge. All the staff are very professional, caring and helpful. My mother has settled very well.

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Review from Andy H (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My Dad has been here approximately 3 weeks.
He settled in very quickly with the help of the brilliant staff.
Rooms are always clean and tidy.
Food is good, my Dad enjoys it.
A lovely quiet lounge if people need it and the communal lounge is always busy with staff and other residents.
TV or music

is always on and jigsaws and books etc to keep residents entertained.

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Review from Angela K (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience

The staff are very nice and the home is fairly new. My mum was an emergency placement. She was here for 6 weeks prior to us moving her. In the end, we felt we had no choice if we wanted to keep her well cared for. There was very little in terms of social interaction so it meant residents were sat in

chairs all day with little to do. We often went in and found Mum sitting in the chair wet and without a pad in place. Her dignity was lost. Clothes went missing never to return despite them being labelled. After only a week another resident pushed Mum to the floor. When I spoke to the staff they were very defensive and angry. I accept these things can happen but they also need to understand that as a family we want information and reassurance, not excuses. It is short staffed. Mum's dementia deteriorated significantly when she was here. The CQC report has rated this home as good but in my opinion, that is hard to agree with. I am so glad we moved her as she is much more settled now.

Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with great regret that we were unable to meet your Mother’s needs. Although our staff strive to deliver the kindest care at all times, an individual's needs will be best met in settings that are right for them. Our Wellbeing Coordinator offers a range of activities to promote stimulation and plans activities to meet our Residents' choices. We hope your Mother is more settled in her new placement.

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Review from James T (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience

My dad settled in well at the home due to the caring nature of the staff. My family and I are always made very welcome when we visit the home. I just feel that sometimes when I visit the home could do with more staff.

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Review from D M (Daughter-in-law of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into Roby Lodge about two months ago. Since moving in she has been treated with respect and kindness by all members of staff. She always looks well cared for and appears to be happy where she is. I feel that the staff communicate well with us and we are kept informed about her

well being. I feel that Roby Lodge has exceeded all our hopes and expectations and am happy to recommend it.

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Review from B C (Friend of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

From personal experience of care homes over many years, I feel Roby Lodge rates favourably within the umbrella of good staffing. Management trained to ensure each resident can expect to receive a complete understanding of their illness - patience, dignity and care, along with courteousness to families.
However,

an extra pair of hands or two would certainly be welcomed especially when staff are writing of their reports and at the same time, expected to keep an extremely watchful and safe eye on the residents and attend to their well-being requests.

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Review from P D (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

I have been coming here for over 7 weeks and find it a nice environment for my dad.
He has settled in and all the family are happy with all the care and attention my dad gets here and thank you all for the care you all provide for my dad.

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Review from Derek Q (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

A very high standard of care is always provided.
All of the management and staff have been very kind and helpful.

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Review from M G (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

My Father is in Roby Lodge for respite care.
The manager gave us good guidance on admittance.
The staff are all helpful and attentive to my father's needs.
Communication has been very good.
I can't really comment on value for money at the moment as we only pay a contribution to the full charge at

the moment.

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Review from Elissa K (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

The manager and staff are very friendly and approachable. My mother has been a resident since September. The care of my mother has been great. I am very grateful to the staff and never need worry over her. She is always treated with care and respect from all the staff. Staff are always open and honest

when I ask how my mother has been whether it's in person or via phone call. To be able to have this trust and good communication with her care home has really helped us as a family to know that we made the right choice.

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Review from Darren N (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

Since my mother came to Roby Lodge, it took a few weeks for her to settle in. I wish to thank the staff for their dedication and kindness, for seeing this through now she has settled in, she is a different person. I am more than happy with the care she receives here. All the staff are fantastic.

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Review from Kenneth M (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

I am impressed with the above care home, finding that all the staff are seriously involved in understanding and feeling for all the dementia patients.

The rooms are as good if not better than a lot of hotels I have stayed in. The standard of Roby Lodge id excellent.

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Review from Tracey O (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

I have found my experience excellent.
It is obviously a difficult time when you learn a loved one cannot live at home.
The staff have welcomed my mother, interact with her and speak to her in a respectful, dignified, human way.
Staff always respond to my calls/enquiries about my mother (and I can

compare this to an experience of another home my mother was initially in which was negative).
The staff have helped my experience at a traumatic time be much easier.

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Review from Kay M (Daughter of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience

My brother and I are very grateful to Roby Lodge for giving us peace of mind. We know that our Mum is safe and being well cared for and the staff always have her best interests at heart. My Mum recently had a hospital appointment and a carer from the home accompanied her on the journey to the hospital

and attended the appointment with me and mum. It was really helpful to have her day to day knowledge of my mum's condition. My mum has been a resident for two and a half years and since the new management has taken over there have been many improvements, particularly in providing activities for the residents and in the manager's determination to provide the best care possible for every resident.

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Review from Christine W (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

This is a lovely home. Residents are well cared for and are happy.

The staff are lovely and nothing is too much for them. There is regular entertainment or activities to occupy everyone.

They have an open door policy and are a great support for families if there is a problem.

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Review from Jackie K (Sister of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience

My sister is on respite for two weeks with the view to staying full time. The manager and every member of staff have been so kind and considerate to us, at a very stressful and upsetting time.
Nothing has been any trouble to them. Anything we as a family have asked for or needed has been dealt with

promptly.
My sister's needs seem to be met and she appears to be happy at this time.

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Roby Lodge Care Home

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