Review from Susan W (Sister of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

My experience of the home is:
The communal area is quite poor. The T.V. lounge, dining area and kitchen are all in the same room. Not much room to swing a cat. The staff are nice, although the turnover is high, probably to do with the salary they are paid.
My sister seems to wear other peoples clothes

a lot, not very nice.

Reply from HC-One, Careline Team at Roby Lodge Care Home

Thank you for taking the time to complete a review, we really value the feedback provided by those who use our service.
We note that it was highlighted that there were concerns regarding the environment in Roby Lodge. Our residents have a choice of sitting rooms and dining areas in which they can relax and also a garden area weather permitting.
Our aim is to create a family atmosphere encouraging everyone to socialise together.
Regarding laundry, Roby Lodge will be implementing a clothing tagging system to ensure our residents' clothes are individually tagged and delivered to our Residents promptly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa O (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

The home my mum was in was closing down. The manager at Roby Lodge was amazing she brought mum in to let her choose which room she would like, the staff are really lovely they've all made mum feel very welcome. The manager asks mum if everything is going well is there anything she or the girls can do

for her. There are days out and meals out for the residents, anything I need to ask there is always someone to ask. I have worked in care for 21 years and I'm really happy that when I go home mum is safe and getting looked after. Thank you for giving me peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gladys E (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience

I enjoy going out on the minibus, my room is always clean and tidy. The staff are always helpful. I love sitting on the front seat. The manager is great and always helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph B (Brother of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

Since my sister became a resident at Roby Lodge care home, our experience has been one of positive support. The staff all show the most respect and support to my sister and a great understanding for her condition. All staff appear to love their jobs and it shows in the care they provide for the people

that they support. It is a pleasure to visit such a happy and loving environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne M (Daughter of Resident) published on 5 July 2017
Submitted via Website • Report

Overall Experience

Mum is a resident at Roby Lodge and I cannot praise this care home enough. The care she receives is wonderful. The carers are so dedicated to caring for these residents. They are treated with love, care, dignity and respect. I am quite satisfied that my mum is in the best place. The management are wonderful,

very approachable. The home itself has a very warm, happy and homely atmosphere, and there is always a nice welcome when I visit mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and try to carry out any requests and are very caring towards the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernie (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in Roby Lodge for just on 12 months.
I had previously visited 17 care homes and decided to choose Roby Lodge for her.
She has been able to build up trust and friendship with the continuity of staff who she confides in.
They are so very supportive and thoughtful, not only to her

but also to family members.
Her care is foremost in their thoughts and they continually keep us well informed in all aspects of her care and wellbeing.
She is happy to be here and enjoys the entertainment provided, her trips out on the minibus and fun and banter with the staff.
I would be more than willing to recommend this home to others as my experience so far is that they are professionals and committed to patient care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne J (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience

Since HC-One has taken over the standards have gone up. Staff are caring and friendly and nothing seems too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne W (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

An exceptional home, dedicated staff and approachable management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet E (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience

Dad was initially in another home within Huyton as an emergency. This placement fell short in many ways within 2 days he had been accepted into Roby Lodge and we have been delighted with the care from wonderful staff. I am a nurse practitioner and duty manager at a local hospital and have over 37 years

experience working within hospitals and with many dementia patients so have great knowledge of their needs and Roby Lodge staff fulfil all his needs and go the extra mile. I would like to thank them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda W (Wife of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience

My husband had dementia and was very well looked after and cared for by all the staff at Roby Lodge. His family were very satisfied with the care he was given and we were all very grateful and appreciated all that they did to look after him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lily (Daughter of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience

My mum is well cared for and has come on leaps and bounds since she came to Roby Lodge. I have peace of mind knowing that my mum is safe and the staff do genuinely care for my mum. I spend a lot of time here and have got to know the staff quite well.
The only criticism I have is the lack of activities.

Nothing to keep the residents entertained, meaning most are sat around asleep or walking around the corridors. This is not the staff fault as they are busy looking after the residents. This is something the company need to address.

Reply from HC-One, Careline Team at Roby Lodge Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. Our new full-time Activity Coordinator commenced post approximately 3 weeks ago; she has been well received by our Residents who are enjoying a range of activities including outdoor visits, weather permitting.
Our lady Residents have enjoyed some pampering activities and all Residents who have wished to participate have benefitted and enjoyed board games, painting, bingo, golf, skittles and reading. Some of our Residents who do not enjoy group activities have had one to one time with our new Activity Coordinator who splits her time between both floors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Son of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience

When my mother entered Ruby Lodge she was made very welcome. From her first day the staff could not have provided better care, and form their reports to me, my mum remained one of their most challenging yet loved residents. Towards the end 30/3/2016 her grip on reality was almost gone, however, she

made it clear that Ruby Lodge was the place that provided her with all the love and care she could possibly need.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet D (Niece of Resident) published on 29 February 2016
Submitted via Website • Report

Overall Experience

My Aunt has been a resident at Roby Lodge for more than 2 years and I cannot say enough about the standard of her care and the support she receives.
The staff are always helpful, kind and supportive to all residents and their families. Nothing is too much trouble. Although they are always busy they

take the time for conversations with the residents and to look after them at feeding times.
The residents are always clean and well cared for, the buildings are modern, clean warm and safe. I do not have any safeguarding concerns for my relative, who is visited at least weekly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience

Excellent care, my mother has received the best possible attention. The management and staff could not have been better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Roby Lodge Care Home

Care Provided by Roby Lodge Care Home

Good to Know

Facilities