Total of 82, showing 81-82

9.8

Roby Lodge Care Home has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years. Over all time Roby Lodge Care Home has 82 reviews.

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Review from Janet D (Niece of Resident) published on 29 February 2016
Submitted via Website • Report

Overall Experience

My Aunt has been a resident at Roby Lodge for more than 2 years and I cannot say enough about the standard of her care and the support she receives.
The staff are always helpful, kind and supportive to all residents and their families. Nothing is too much trouble. Although they are always busy they

take the time for conversations with the residents and to look after them at feeding times.
The residents are always clean and well cared for, the buildings are modern, clean warm and safe. I do not have any safeguarding concerns for my relative, who is visited at least weekly.

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Review from Steve H (Son of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience

Excellent care, my mother has received the best possible attention. The management and staff could not have been better.

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Treated with Dignity

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.784 for Roby Lodge Care Home is calculated as follows: ( (239 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 292 Ratings = 4.784
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Roby Lodge Care Home

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