Marmaduke Street Care Home

13 Marmaduke Street, Liverpool L7 1PA
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7.2 10 Reviews
  • Marmaduke Street Care Home, Liverpool
Aaron Lodge is dedicated to helping forty-eight residents achieve a good quality of life, within a warm and caring environment that respects personal choice, comfort and freedoms.

All care assistants and clinical leads are highly trained and committed to person-centred methods, while promoting an active lifestyle and supporting personal interests.

Social events organised for residents' enjoyment include music and arts, life skills, gardening, pet care, and baking, as well as reminiscence therapy that is ideal for people with dementia.

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Care Provided by Marmaduke Street Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Admission Criteria
    • On Request
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Marmaduke Street Care Home Reviews (10)

7.2

Marmaduke Street Care Home has a Review Score of 7.2 (7.168) out of 10, based on 4 reviews in the last 2 years. Over all time Marmaduke Street Care Home has 10 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 3

Date Published

10
3
3
4
6

Review from Laura B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcome
Mum is happy & comfortable.
Clean environment
Management very personable.
Efficient when they noticed mum needed personal care.

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Review from Ann K (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and
carefully prepared. We as a family are very happy with marmadukes.

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Review from D S (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.

Reply from Amar Patel, Compliance Maneger at Marmaduke Street Care Home

Thank you so much for taking the time to leave such a positive review for Marmaduke Street Care Home. We truly appreciate your kind words and are delighted to hear that your experience with us has been a positive one. It's always our goal to provide the best possible care, and feedback like yours motivates us to continue our work with dedication and passion. Thank you from all at Lotus Care Marmaduke Street!


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Review from C S (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place should be shut down! Poor management and safeguarding issues prevail.
On no account send your relatives to Marmaduke care home.
Read the latest CQC report to confirm its findings, which also show our concerns.

Reply from Jay Patel, Owner at Marmaduke Street Care Home

All feedback is extremely important to us and we’re sorry to hear about your concerns regarding poor management and safeguarding issues. We take all feedback seriously and always welcome the opportunity to meet with resident’s families to discuss any concerns they may have at the earliest opportunity to enable any concerns to immediately be addressed. However, upon review, we have been unable to find a record of any complaint, or details of any issues raised previously but should you wish to provide us with any emails you have sent raising any concerns previously or further information, then we will be more than happy to undertake a more thorough investigation of your complaint. A new Home Manager has recently been appointed who has an open-door policy. We are sorry that you did not have a positive experience and we wish you and your family the very best for the future but, team Marmaduke work hard to ensure that all our residents have the highest levels of care.


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Review from S L (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Marmaduke Care Home since September 2022.
The family were anxious to find the very best care for mum that would meet all her needs and after some quite extensive research we decided on Marmaduke and we have not been disappointed.
The staff are professional, caring and
friendly and always treat mum with respect and dignity. Should there be any issues we are contacted promptly.
There are various planned activities during the week and mum particularly enjoys the guest artists who come along to the home on Fridays.
With the help and support of the kind and dedicated staff at Marmaduke, we feel confident that mum is in safe hands.

Reply from Tj Adamson, Regional Manager at Marmaduke Street Care Home

Thank you for sharing your experience of Marmaduke Street. I am very pleased that you and mum feels supported and welcome any feedback you have at any time.


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Review from Rob M (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is a very defensive and negative culture in the nursing wing at Marmaduke which employs some staff who shouldn't be working in a caring profession. Low levels of compassion and a cant-do attitude were prevalent. There are some hard-working and caring staff; three come to mind. I received the impression
that following the terrible CQC report and bad publicity concerning one of Marmaduke's sister homes, that Lotus Care had brought in strict processes and checklists that meant that Marmaduke staff were put under increased stress. Many of them seemed miserable. In addition, in the 4 months I was visiting my mum on the nursing wing I didn't once see a nurse. I certainly would not recommend this care home.

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Review from Paula J (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place needs shutting down as soon as possible. My mum was here awaiting assessment on a 28-day bed. She has dementia but had broken her hip and couldn’t return home. Mum ended up being in here for 36 days. The worst time of our lives. In this time she had only had two, yes two showers and her hair
had been wet but not washed. The food is pure slops. Her weight dropped so much that it was a visible difference. She lost her big toenail, she had scabs on her arm. All her clothes went missing she had someone else’s clothes on. We went to pick her up to take her to another home in Walton on Wednesday. Thank God. The cleaner saw us to the door, not management, with no notes or medication to take with us. They said she was doubly incontinent and needed pads at all times. Well on Wednesday she had someone else’s clothes on that were too small and had had them on for 3 days with no underwear or pads in sight. Her bedroom was filthy. If you have loved ones here please keep a check on them. Angry.

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Review from Leanne P (Niece of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident for a few years now. We as a family have always been very happy with the care he has received. It is a warm caring environment and his needs have always been met. The staff are warm and friendly and they have kept us informed of any concerns they might have.

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Review from Lillian L (Relative of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the Aaron Lodge care home, I find it hard to say anything bad as it is now. It is a lovely caring home. After two years of visiting my partner every day for two years, there has been changes but all for the best. When I leave I feel very content. It really is a five star home.

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Review from Ivan Charles J (Nephew of Resident) published on 7 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aaron Lodge provide my uncle with his dignity wonderfully. Management and staff, show support wonderfully too! The facilities are outstanding. Security is remarkable and cares for everybody outstandingly. The cleanliness is kept to superb standards; the food and drink is given to all with any needs.
I think value for money is superb, it's just like permanent outstanding hotel service.

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Current Review Score: 7.2 (7.168)

Overview of Review Score

The Review Score of 7.2 (7.168) out of 10 for Marmaduke Street Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.605 for Marmaduke Street Care Home is calculated as follows: ( (20 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 43 Ratings = 3.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.563 Points relating to the number of positive Reviews for Marmaduke Street Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 3 Positive Reviews ÷ 9.6 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Marmaduke Street Care Home

What types of Care is Marmaduke Street Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marmaduke Street Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Marmaduke Street Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Marmaduke Street Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Marmaduke Street Care Home to the centre of Liverpool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.