Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB
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9.6 47 Reviews
  • Ash Court Care Home, Liverpool
Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to finding new ways to engage with life at the home.

Along with spacious and homely living areas, the home boasts a number of specially designed dining areas, providing the perfect space to share meals with fellow residents or family and friends. On those sunny summer days, the patio and landscaped garden is the ideal spot for some alfresco dining. The catering team work hard to ensure that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Meanwhile, the professional care team at Ash Court care home spend time getting to know residents, equipping them with the knowledge to create meaningful and enjoyable activities for each person.

In addition to the range of activities available, the team also encourage residents to take an active role in the Knotty Ash community, from building relationships with neighbours to touring the local community, there are plenty of opportunities to get involved.

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Care Provided by Ash Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Emma Leigh (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Television point in own room

Ash Court Care Home Reviews (47)

Total of 47, showing 1-20
9.6

Ash Court Care Home has a Review Score of 9.6 (9.625) out of 10, based on 12 reviews in the last 2 years. Over all time Ash Court Care Home has 47 reviews.

Overall Experience

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Review from Diane C (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to everyone for Mum's 90th birthday party. The food was fab, the entertainer was perfect, it was a good afternoon, and the staff went over and beyond again.
Thanks once again.

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Review from Laura C (Granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just say a massive thank you to all staff involved in my nan's 90th birthday 9th September 2024. The staff went above and beyond yet again. Never ever in my life seen a care home that actually treats their residents like their own family members. Thanks again to you all.

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Review from Irene M (Niece of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we visit our auntie we are pleased to see her content, and clean and tidy. Pleasant staff, and a nice environment.
Only problem we've had are some of her new clothes going missing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your positive comments about our staff team and home are greatly appreciated. We are sorry you have concerns about missing items and ask that you get in touch with our Home Manager at Ash Court who will be happy to support you in locating these.


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Review from A I (Brother of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Ash Court Care Home. Since the beginning of time with your good help and all the family agree, all the management and staff have been wonderful to her in every sense of the word. Nothing but praise for everyone. If you need to speak to any member of staff they will always
stop and talk and listen to you. Brilliant place. Thank you all, please keep it up.

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Review from Lynne L (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a fall in December 2022 and broke her hip which meant that she could no longer climb stairs, needed a zimmer frame to walk and required 24/7 care. We found Ash Court which promoted a home from home environment and she was able to come out with us whenever she wanted for special occasions.
We would like to thank all the staff for their love and support to us as a family and for the dedicated care that they provided to Mum. You really are the best and you made it welcoming for us all to spend time with Mum and giving her constant care when we couldn't be there. You are all amazing people who go above and beyond to help the residents. From the bottom of our hearts, thank you!

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Review from J L (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home could do with more activities for residents. They are all always in main lounge just sitting there. Maybe employ an entertainer who engages with them. Do different activities etc. Have a music afternoon with 50/60's music or country and western. I notice at afternoon cup of tea only ever get
biscuits. Maybe get cakes/danishes from Costco as a change.
Minus side - lift always breaking down has been broken now for four days not good enough.
Invest more, as this restricts residents upstairs in chairs.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court at AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.


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Review from J K (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lift broken two to three weeks causing distress to residents who cannot get downstairs or are frightened of falling. Also, one particular resident, who is causing distress in upstairs lounge to other residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court at AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.


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Review from D C (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new lift/stairlift is desperately required, always breaking down and hinders quality time for residents with friends on different floors.
Confusing to residents who can't access areas, which is routine to them, and in the event of a fire, it's a high risk.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at Ash Court on AshCourt.meridian@hc-one.co.uk so we can explore these issues in more detail.


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Review from C K (Granddaughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, staff always very approachable and nice. The lift has been broken for far too long, not good for all elderly residents and safety issue.
Lounge always empty on level 1 as one particular resident screaming and shouting every day. Really unfair.
My nan only likes to be on her own floor
level, also has a fear of ground-floor from previous life experiences.
Hearing aids need to be applied every day.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for bringing your concerns to our attention. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our home manager at Ash Court on ashcourt.meridian@hc-one.co.uk so we can explore these issues in more detail


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Review from Kevin S (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a pleasant care home where our dad is looked after. The staff feel empathy towards the residents and it does feel like a homely place. We feel that admitting Dad into a care home was the biggest decision we have made for another person but it was the right decision.

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Review from Andrea D (Niece of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told last week that my aunty would be coming to Ash Court. I turned up unannounced on 25/02/2023, the carer showed me around and answered all my questions and concerns. I have worked in care homes myself and can honestly say this is the nicest one I've ever been in. Came here today with my aunty,
the staff have gone above and beyond. Thank you all so much, I know my aunty is in safe hands, I will also sleep easy tonight.

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Review from A D (Cousin of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, and caring facility with very attentive staff.

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Review from A J (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always willing to help, the rooms are very clean the carers are always on hand to answer any queries. I am happy with the care my brother is receiving and most importantly

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Review from B P (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be kind, caring and patient. They are also good at identifying each person's needs and meeting those needs. They are approachable and are ready to listen if anyone needs to talk to them.

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Review from Sandra C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our experience, Mum is always treated with respect. Staff go beyond to support and every request is met to the full. We can go home knowing Mum is well looked after. A hairdresser is required for their well-being. On the negative side, more activities during the day are needed to prevent Mum just
sitting with her memories, however, the home is trying to accommodate this. Staff do not have time for both.

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Review from D D (Nephew of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems happy and secure at Ash Court. She tells me the food is good and from my own observations the home is clean and the staff are attentive. I wonder if there could be more leisure activities eg crafts or gentle physical exercise. A link with the local primary school might be interesting and
beneficial.

Reply from Julie, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you so much for taking the time to share your views and for your positive feedback regarding the team at the home who are committed to providing the best experience possible for our residents. We very much appreciate their efforts and the kind care that they offer and will ensure that your lovely comments are shared with them. In relation to your feedback re leisure activities on offer we do have a dedicated Wellbeing Coordinator who works with all residents to arrange activities and events to meet people’s needs and wishes, we would be happy to meet to share details of the programme with you, we very much welcome input and interaction with family members. Since the beginning of the pandemic, we have been unable to maintain close links with local schools and groups but as things start to return to a more normal way of living, we very much wish to reengage, we feel it very important that our residents are part of their local communities and welcome the opportunity to interact. Please do get in touch when you are able to arrange a meeting, we will look forward to hearing from you.


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Review from Sue O (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really fun afternoon at the Community Day on Sunday 3rd July at Ash Court. A lot of hard work was put into preparing for the event but those who were working on Sunday went above and beyond to ensure that all the residents and family members including children had a great time. Lovely to see so many
smiling faces. Extra praise must go to the person who organised the day - and of course, to the two who stole the show! Thanks to everyone involved in organising the event - look forward to the next one. You are all stars.

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Review from C M (Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and carers are very good to me at the home. Everyone has helped me since I came here. I really like it here and I will miss everyone when I go home. I can't thank them enough.

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Review from Gail Q (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had Christmas lunch with my Dad at Ash Court and just wanted to say an extra “thank you” to the staff who were working that day. You all went out of your way to make it a really special afternoon for us and at 95 who knows how many more there will be? We had lunch in the conservatory so it was very
light and airy, with lovely cloths on the table and silver crackers for Dad and me to pull. The food was great including a nut roast for veggie me (even though I hadn’t said before) and loads of potatoes and veg followed by trifle - gorgeous. It was a day to remember so thank you to the staff who put the music on for us, the staff who did the cooking, and last but not least, thank you particularly to the staff who served the food with a smile! See you soon.

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Review from Sue M (Great-Niece of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Great Aunt has recently died having spent two years at Ash Court. She was generally happy and the family always found the home to be clean and helpful. However, the whole experience was totally ruined in September when my aunt was starting to go downhill. At 94 we expected that but what we didn't
expect was that her wedding ring would go missing whilst she was sleeping. We searched her room high and low and reported it to the management but to no avail. We also reported the incident to the police but we recognise that they have limited options. We have no answer as to what happened to the ring. The reply we got from the management was 'these things happen'. What is that supposed to mean? A cousin asked one member of staff about the ring and her strange reply was 'I wasn't in at the weekend'. No one mentioned the weekend. Whilst things mysteriously disappear in this home I would suggest it is not fit to care for anyone vulnerable or confused.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate you sharing your feedback with us at such a sad time for your family. We are pleased your aunt’s time with us over the two years she resided at Ash Court was generally happy. Your aunt was part of our close-knit community and she will be missed by residents and colleagues alike. In relation to the missing wedding ring please be assured we are taking this very seriously and we carrying out a full investigation into this matter. We fully recognise the importance of safeguarding our resident's belongings and can appreciate the distress this loss has caused. The Manager at the home will shortly make further contact with your family and will ensure she provides you with further details of our investigation and outcome and she is happy to liaise with you as needed.


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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Ash Court Care Home is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 144 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Frequently Asked Questions about Ash Court Care Home

What types of Care is Ash Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ash Court Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Ash Court Care Home?

Close to Local shops, Near Public Transport, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ash Court Care Home to the centre of Liverpool?

3.8 mile(s) as the crow flies, distance by road may be significantly further.