Review from Sue M (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience

The last couple of months have been tough for everyone and throughout, the care my Mum has received has been fantastic. We can’t thank the team enough for their sacrifice and support which has helped us and my Mum massively.

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Review from Marie H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum has been here for just over a year and is settled. The staff are amazing. Sometimes staff shortages put pressure on staff and don't have the time to chat to residents or take time with them - I feel for the staff. I understand this is a difficult situation and I can't praise the staff enough.

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Review from Marlene M (Resident) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

When I came to Ash Court I was a little apprehensive but since I've been here it's been great. The staff are fantastic and the recently introduced activities are great fun.

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Review from Maria F (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since December 2018. She has settled in well. Home is bright, well maintained and welcoming. Staff are very caring and understanding of people's needs. The family are welcomed and kept up to date regarding Mum. Friendly atmosphere. Rooms are tastefully decorated and we have been

able to move personal items in. Open door policy with the manager. Would recommend Ash Court.

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Review from Anna J (Daughter of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience

Thank you for trying to look after my mother during her stay, however, I was wholly disappointed with the care. The staff could benefit from more training in dementia, the crisis of the manager leaving had a great impact on my mother. I live away so care needs to be making sure my mother did not spend

all day in bed, hand washing, getting clean clothes daily, all of these were difficult. My mother enjoyed the food, she enjoyed the garden and you did keep her safe from escaping! But her two-month stay could not end soon enough. Being constructive, training in patience and conflict resolution would help some staff, one or two staff members were excellent. Attention to detail is important, my mother lost items, a strong level of leadership from a good manager may change the ethos to a higher level of care. My mother is now described as amenable, happy and sociable, taking part in activities, in her new care home, not at all 'challenging or aggressive' as you described. I hope your home improves in the near future and wish you well.

Reply from Clare Sheehan, Careline Advisor at Ash Court Care Home

Thank you for taking the time to make a review about the time your Mother was in residence at the care home and for your kind comments about the catering and the gardens. It is with great regret that we were unable to meet the needs of your Mother and your expectations of the care she should receive during her stay with us. We now have a new Home Manager in post and have reviewed your concerns and will be making the required changes to training our staff in dealing with specific behaviours that challenge. We are pleased to hear that your Mother is settled in her new home.

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Review from G J (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience

Ash Court is like being at home. Staff is very good and help you at all kinds of jobs. I have told my friends about them all. They are very good.

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Review from Annie M (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience

Lovely clean home. Caring friendly staff.
Mum loved it here. Mum enjoyed her respite stay and has said she would love to come back here.
Home visit - Manager came to visit, we were fully informed, mum was fully included in the discussion re: her care in Ash Court.

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Review from J A (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Was my Dad's first respite so I was a bit apprehensive, but he settled well. Staff were extremely helpful, caring showed lots of care and dignity. Hopefully, if a bed is available in 7 weeks he will be back for another break. We really appreciate all your care and support.

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Review from George D (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

I hadn't seen my very 'old' friend for a very long time as we live so far apart.
I was quite worried about her.
However, she seems very happy and content living in Ash Court.
I was greeted with warmth and made to feel most welcome.

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Review from Barbara S (Niece of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff have been most helpful from when my Aunt moved into the home five years ago.

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Review from M D (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience

When Mum came into this home, it was another owner but has since been taken over by the new owner. She has noticed a lot of changes, that she does not like.
Staff are overworked and underpaid for what they have to do. Residents are here who should be in a nursing home not residential.
Food has deteriorated

and is served late, my family bring in meals for me. Activities have improved as they employed an activities coordinator.

Reply from Clare Sheehan, Care Advisor at Ash Court Care Home

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. Our meeting regarding your concerns was most helpful and I believe you are happy with the actions agreed and you now understand the reasons for the changes implemented to ensure we continue to provide the level care you have always been able to expect. We also talked about the Residents/relatives meeting held within the home which gives you a chance to be involved in the running of the home and I reminded you of the “have your say” boards which always serve as a useful tool to gain regular feedback.

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Review from Dot T (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience

I have lived here for four and a half years. I feel safe and comfortable. The staff are very good at their roles of caring for me. They understand my needs and my sense of humour.
We have a new chap for activities who is full of plans for the future, at present he is a breath of fresh air!
The majority

of care staff are fabulous.

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Review from Muriel N (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

I came to Ash Court Care Home in February 2016. I came straight from hospital. I was very apprehensive as this was my first care home. However, I found myself feeling quite at home very quickly. The staff were all very caring and kind. The room I have is bright and with many of my own treasures around

me. I am very happy here. The cleanliness of the home is excellent and the entertainment is both mentally and physically stimulating.

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Review from Sandra P (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience

My 91-year-old mum has recently moved into Ash Court and I can't praise the staff enough at all levels for the care and attention they have shown to mum. It is quite a move especially at mums age. We have been kept fully informed of everything to do with mums welfare, and she has been included in decision

making herself, keeping her respect and dignity. The facilities are excellent and mum has settled in very quickly, mainly due to the caring staff. Everyone is extremely friendly and nothing is too much trouble at all. There is always someone on hand to take an interest and answer queries. It is a difficult time for relatives when an elderly parent has to move but we have no concerns at all. The Management and staff are a credit to Ash Court and go more than the extra mile. We will be more than happy to recommend Ash Court to everyone.

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Review from Pauline E (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Ash Court for a year and a half now. Mum chooses to stay in her own room and enjoys her own company, television and time reading. All the staff are very friendly and take time to talk and are always ready to meet all her needs. Mum feels safe, secure and is grateful and

happy to be part of the Ash Court family.

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Review from Anne R (Niece of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience

The Deputy Care Home Manager was able to give me much more information than I’d been able to glean from other sources. Being new to ‘care’ I found it a minefield, rather frightening when it came to cost and what help is available, the Deputy Manager re-assured me.

I was shown around Ash Court Care

Home by a lady and her ‘caring’ staff and felt in my mind that my Aunt could make it her home. She is 94 and sadly needs help now. I feel that at Ash Court she is in a caring environment.

My thoughts on ‘care’ are that it takes a special kind of person to do this job. I also think ‘caring’ staff are undervalued. One day we will all be old and in need of a little, maybe a lot of help!

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Review from E T (Resident) assisted by family/friend published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience

My main concern is the food. It is prepared without much love or attention. It is usually tasteless and often not cooked properly, sometimes cold. Due to the physical and/or mental condition of many residents, they do not know what they are eating, but what is served is not good for the more able-bodied

residents. There is also a lack of choice in the food offered. Portions are very small. Desserts are not appetising. Hygiene could be better in handling things like biscuits and cups of tea.

Reply from Katie Price, Careline Advisor at Ash Court Care Home

Thank you for your comments provided regarding our care home, Ash Court. We really appreciate all feedback received as it helps us to improve our service where required. There have been many changes and improvements made to our meal service since your review. We have changed our meat supplier, and your comments were shared with our kitchen team in order for changes to be implemented. Alternative choices are being offered and the home’s management has increased their monitoring of practices around mealtimes. Weekly dining audits are also now being conducted.

One of the managers has since met with this Resident to gain further feedback and the feedback given is that the food temperatures are much better and the quality of the food is much improved too. The Resident stated that she has a varied appetite, sometimes preferring spicier dishes. The management and the Resident have agreed to work together to continue to improve the taste and choices of the food offered, as well as enhancing the mealtime experience as a whole.

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Review from Joseph P (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

I can honestly say since my father has started living at Ash Court Care Home in January 17 I have been satisfied with the facilities and services offered by the staff. My father always tells me how happy he is to live here!

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Review from Dave D (Friend of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

Resident is very happy here. The staff are very good to the resident.

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Review from Winifred G (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

Since my mother became a resident Ash Court Care Home the staff have done everything possible to meet her needs. She settled in quickly in a lovely caring friendly environment. Ash Court has been the best place to care for my mother and also welcome the family and keep us updated on everything my mum

does.
All the staff are really helpful and kind.

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