Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB
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9.6 47 Reviews
  • Ash Court Care Home, Liverpool
Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere.

The home prides itself on ensuring a friendly environment from the moment you walk through the door and the dedicated team is on hand to help residents and their loved ones every step of the way; from settling in to finding new ways to engage with life at the home.

Along with spacious and homely living areas, the home boasts a number of specially designed dining areas, providing the perfect space to share meals with fellow residents or family and friends. On those sunny summer days, the patio and landscaped garden is the ideal spot for some alfresco dining. The catering team work hard to ensure that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

Meanwhile, the professional care team at Ash Court care home spend time getting to know residents, equipping them with the knowledge to create meaningful and enjoyable activities for each person.

In addition to the range of activities available, the team also encourage residents to take an active role in the Knotty Ash community, from building relationships with neighbours to touring the local community, there are plenty of opportunities to get involved.

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Care Provided by Ash Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Emma Leigh (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Television point in own room

Ash Court Care Home Reviews (47)

Total of 47, showing 41-47
9.6

Ash Court Care Home has a Review Score of 9.6 (9.625) out of 10, based on 12 reviews in the last 2 years. Over all time Ash Court Care Home has 47 reviews.

Overall Experience

  • 22
  • 22
  • 2
  • 0
  • 1

Date Published

47
0
4
12
35

Review from Graham W (Husband of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Used for a one-week respite care. Better than many others I have used and experienced. Staff seem attentive and management seems on the 'ball'. Just a shame they will not take bookings more than two weeks before a stay. Company's accounts dept. is a joke, however, sending incorrect invoices with wrong
dates seems the norm.

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Review from A G (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcourt is very pleasant place to live, very bright and very clean. All the staff are extremely pleasant, helpful and care very well for every bodies needs. Meals are varied and staff are prepared to provide alternative meals should the residents not like or not feel like what is on the menu for the
day.

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Review from D S (Wife of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for in Ashcourt for a little over four years, he has been cared for well and treated with dignity at all times.

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Review from Margaret G (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Court is a very happy atmosphere. This is obviously due to the management as well as the staff who are so gentle, calm and caring with the residents. My mother has transitioned from her own beautiful comfortable home to her new home here at Ash Court. A very big thank you to the managers and staff
for making my mum feel loved.

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Review from C M (Power of Attorney of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Ashcourt for nearly four years now and in all that time care and dignity has always been given to her. She has liked staying here and is happy staying here. I am very pleased with all the staff as they are always looking after her wellbeing and would and have recommended Ashcourt
to other people.

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Review from Wayne J (Son of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and understanding of peoples needs. Very good with family explaining to us the care and attention mother needed in a way better for us to understand without being offensive. The home has a warm and caring environment and the staff and residents are happy and content.

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Review from L A (Niece of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie enjoys the freedom she has, she can go out when she feels like it, she is always saying its like home from home, the staff are always very friendly and approachable.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Ash Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Ash Court Care Home is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 144 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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