Croxteth Park Care Home

Altcross Moss Way, Croxteth, Liverpool L11 0BS
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9.2 45 Reviews
  • Croxteth Park Care Home, Liverpool
Croxteth Park care home in Liverpool gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Croxteth Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Hamon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Croxteth Park Care Home Reviews (45)

Total of 45, showing 1-20
9.2

Croxteth Park Care Home has a Review Score of 9.2 (9.217) out of 10, based on 6 reviews in the last 2 years. Over all time Croxteth Park Care Home has 45 reviews.

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Review from Yvonne L (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had her 80th birthday party recently in the care home. We organised entertainment, in the afternoon for all to enjoy. Bingo, live singer and magician. With the help of the manager, the team but especially the activity girls who all went above and beyond they helped with all the decorations at
the start of the day to ensure it was done when mum got up in the morning. They did the bingo and booked the singer as they knew which singer my mum liked best and booked the magician. They encouraged everyone to join in dancing and with the magician. Made sure everyone had snacks and drinks throughout. We couldn't of done it without their help and support. As a family we can't express enough how much we appreciate them all for everything they do for my mum and us as a family. The support we get is 10/10. We would like to thank them from the bottom of our hearts. My mum and dad and everyone really enjoyed the party and that's down to these guys. So again massive thank you.

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Review from S K (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has resided at Croxteth Park Care Home now since February 2023 and we feel her dignity, care and attention to her needs are second to none. The staff are very caring and compassionate to Mum. The food is beautiful, with a wide range of choices for residents. The manager is so helpful and professional
and has taken on any requests we have asked about with total support.

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Review from W D (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home.
Looked after my dad so well.
Would highly recommend it.
Lovely, friendly staff - very helpful.

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Review from Philip V (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came here two years ago and never looked back! I must say the staff are all amazing, they not only do their jobs amazingly, it's their interaction with the residents. I'm very thankful and happy my Mother is here. Carry on team -doing your amazing work. Kind regards.

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Review from Carol G (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank this care home enough for the care they have shown my dad, it's been like a home from home for him. From the staff to the food, it's just been amazing and good for us knowing he is looked after so well.

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Review from M M (Sister of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is here and I would fully recommend this lovely care home. All the staff are wonderful so kind and caring, a lovely home. My sister gets looked after, thank you. Her room is always clean, they are there one hundred per cent if I ask them for something for my sister, and they always help, lovely
caring staff.

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Review from D G (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff at the care home. They look after my mum with dignity and respect. They are very caring and passionate about their roles. Mum can join in activities if she wants or she can spend time in her room resting which she enjoys. The home is spotless and is cleaned daily by very reliable
cleaners who do a great job. There is good communication throughout and I would have no hesitation in recommending the home to other families.

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Review from Karen C (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well here and calls it home. All the staff love him (I see this with other residents too). Dad looks forward to going to the lounge as it's always inviting and if there are activities on (never seen a care home have so many activities) he partakes. He dances, sings, plays bingo (a member
of staff helps him as his dementia has progressed) skittles, draws, watches old movies, and football, watch and is involved in visitor group activities (exercise and school choirs). He considers all residents his friends and adores the staff. Staff always update me on all since my last visit and his personal file is always updated and ready to read.

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Review from Sue M (Niece of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croxteth Park Care Home is excellent! Just to put it into one word! At a very difficult time in life for all the family. Croxteth Park has provided compassion, support and care of the highest level to my dearest aunt. I can't thank the staff enough.

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Review from A K (Husband of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has come to Croxteth Park Care Home for respite care and in the short time we have experienced a very pleasant and vibrant establishment and your staff are very nice and kind.
Just a couple of snags in that the TV in the room is not working and the heating is on due to a broken valve, making
the room excessively warm.

Reply from Katie Barnett, Marketing Administrator at Croxteth Park Care Home

Thank you for sharing your recent experience of our home. We are pleased that you were satisfied with the care. The home manager has confirmed that they are currently experiencing difficulties with TV signal but are awaiting a job to be completed to fix this. In regards to the heating in the room, thank you for bringing this to our attention, our team are looking into fixing this. Should you need anything else in the future, please do not hesitate to reach out.


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Review from Barbara H (Respite Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it would be better if emptying bins in the morning, also the heating is turned lower at night.

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Review from S W (Sister of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lives here. The standard of care he received has been excellent. Staff have been pleasant and chatty, making him feel at home by popping in his room throughout the day. Activities offered encouraged to take part if he wants to. Manager is very approachable if you have any questions about
his care. Staff make you feel very welcome when visiting. Nothing is too much trouble, they all go more than the extra mile to help, and make it a happy place.

Reply from Katie Barnett, Marketing Administrator at Croxteth Park Care Home

Thank you for letting us know how we are doing at Croxteth Park Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from M J (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have peace of mind knowing my mother is happy, and that makes me happy.

Reply from Katie Barnett, Marketing Administrator at Croxteth Park Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from L K (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, residents well looked after.

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Review from N K (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Croxteth Park Care Home for three and a half years. The carers treat Mum like a family member with love and respect. I am also made to feel welcome. I have no problems contacting the management if I have any concerns or queries.

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Review from Pat T (Wife of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and attention my husband receives. The staff are so caring and are concerned if he is unwell or doesn't want to get up out of bed. They are very patient.
Staff make myself and visitors most well.
My husband does not want to join in activities but staff do try to encourage
him. Also, they do try to encourage him with meals, nothing is too much trouble, even though he is a very "fussy eater".

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Review from Alice P (Wife of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband receives. All staff and carers treat me and my friends with care and respect.

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Review from C S (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff in this home, they are amazing, they treat our mum with the utmost respect and care for her is excellent, they look after all her needs.
As a family, we are thoroughly satisfied.
Our mum is happy and content.

Reply from Olivia Shields, Marketing Assistant at Croxteth Park Care Home

Thank you for letting us know how we are doing at Croxteth Park Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Alison S (Granddaughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would gladly recommend this care home, staff are very friendly and go above and beyond helping residents and families. Very clean and really up to standard.
All in all 100% happy!

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Review from M R (Sister of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are welcoming, kind, very helpful, polite, understanding, respectful. Always saying hello when they pass the room. Nothing is too much bother for them.

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Current Review Score: 9.2 (9.217)

Overview of Review Score

The Review Score of 9.2 (9.217) out of 10 for Croxteth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Croxteth Park Care Home is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.314 Points relating to the number of positive Reviews for Croxteth Park Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 6 Positive Reviews ÷ 8.4 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sam

Sam Hamon

Job Title: Home Manager at Croxteth Park Care Home, Liverpool

Joined: 2021

“I like that I can support our residents to have the best life possible whilst living at Croxteth Park.”


Having started her career in Health and Social Care following in family footsteps, Sam has progressed her career to Home Manager from being a Care Assistant straight out of college, achieving her life dream along the way.


Why did you decide to join Four Seasons Health Care?
I have worked for the company for 10 years, and I have been Home Manager at Croxteth Park since July 2021, after I supported the home for a short stint of 5 months in 2020. I love the open, honest and transparent approach of the company. I appreciate the guidance from my Senior Management Team and love the friendly feel of the care homes in the group.

What do you enjoy most about your job?
I like that I can support others in their journey and career within the company and that I can support our residents to have the best life possible whilst living at Croxteth Park.


What are your favourite hobbies and pastimes?
I am a family person and when I’m not working, I spend a lot of my time with family and friends.


Are there any highlights in your career you are particularly proud of?
I am proud of the team that I am surrounded by, who support me to achieve within the company.


What do you feel is your biggest achievement outside of your career?
Passing my driving test and buying my first home.


What are your Qualifications?
I completed a trident in high school at a care home near to where I lived. I went straight from school into college to study Health and Social Care, being successful in an apprenticeship. Following the apprenticeship ending, I was offered a permanent role.


Since joining Four Seasons in 2011, my passion has always been to succeed in my career and become a Home Manager by the time I reach 30 – that dream has now come true! I was a Care Assistant until 2016 and achieved my Level 2 & 3 in Health & Social Care. I then trained as a Care Home Assistant Practitioner until 2019, and then became a Regional CHAP Facilitator and achieved my Level 5 in Management. In 2020 I then returned to working in a care home, and over the course of a year became Unit Manager, Acting Home Manager, Deputy Manager, and finally Home Manager of Croxteth Park.


What top tips would you give someone when looking for the right care home?
Follow your heart.


Frequently Asked Questions about Croxteth Park Care Home

What types of Care is Croxteth Park Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croxteth Park Care Home provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Croxteth Park Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Croxteth Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Croxteth Park Care Home to the centre of Liverpool?

4.8 mile(s) as the crow flies, distance by road may be significantly further.