Eldonian House Care Centre

Eldonian Way, Liverpool L3 6JL
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8.2 7 Reviews
  • Eldonian House Care Centre, Liverpool
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Care Provided by Eldonian House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Miello (Manager)
  • Admission Criteria
    • Please be aware that all the rooms at this home are EMI rooms
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Eldonian House Care Centre

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £700 – £725
    • RESPITE Self-Funded Residential Dementia Care £700 – £725
  • (these prices are only a guideline, please contact Eldonian House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Eldonian House Care Centre Reviews (7)

8.2

Eldonian House Care Centre has a Review Score of 8.2 (8.152) out of 10, based on 1 reviews in the last 2 years. Over all time Eldonian House Care Centre has 7 reviews.

Overall Experience

  • 3
  • 4
  • 0
  • 0
  • 0

Date Published

7
1
1
1
6

Review from Maureen P (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Eldonian Care Home for over 2 years sadly she passed away in early December 2024. I was worried about finding a home for my mum, it can be very daunting but, from the start my mum was happy. Every weekly visit you could tell she was being cared for by the staff, like it was
their mum. They all go above and beyond with kindness and give all the residents the dignity they deserve. The home was always well maintained and very clean with a fresh smell. Their choice of food at meal times was really good and plenty, they had parties for different occasions all families welcome, with entertainment. The staff and managers can't do enough for you and your loved one, nothing is too much. They are all approachable. My mums end of life was at the home, they were very professional and caring of our mums needs and worked closely with district nurses and Drs to keep her comfortable, they also looked after us as a family can't thank them enough. All the staff are amazing.

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Review from Anne W (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid restrictions have meant I'm unable to see Mum as often as I would have liked. However, feel disappointed at the length of time it took for a screen to be fitted, which would have allowed me to visit much sooner. My mum is 92 and does not know who I am. Time, therefore, is precious. I understand
the staff are keeping all residents safe... for that, I am grateful. The council have been cautious and not really understanding relatives anxieties to the same extent.

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Review from Maria P (Uncle of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my uncle went into the hospital, and we were told that it was no longer safe for my two cousins and me to look after our favourite uncle, which we had lovingly been doing for three years, we were devastated. The thought of placing him in someone else's care absolutely terrified us. We settled on
the Eldonian because it was close to my uncle's house, but what really swung it was the very kind manner of the manageress, who from the first telephone conversation, put our minds at rest; her professional manner was friendly and very patient, her attitude was kind and very reassuring. The lady who runs the office is a joy to speak to each morning and always keeps us informed of any problems. The rest of the staff are so happy and loving towards my uncle, which we can see clearly for ourselves. We have all agreed that the Eldonian care home is a home from home environment, all the staff are second to none. We are delighted he is living there with carers who love him as much as we do.

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Review from Gillian S (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What makes this home is the staff; they treat my mum like one-off their own. Been tough going through lockdowns, isolations etc, but knowing the staff are so amazing, helped us deal with having no visits. We knew they would make her feel special every day.


Mum always has a smile for the staff, and

that shows us she is happy and comfortable in the home.

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Review from James C (Son of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place - Mum was in another care home, but it closed down and had to move. I found Eldonians (much better) and am so glad I did. Staff are fantastic. Mum is much more at home and comfortable. Mum is safe and content. Thanks, guys.

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Review from Margaret T (Niece of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was transferred to Eldonian House directly from the hospital in June 2020 in the middle of the Covid-19 Pandemic. The staff at Eldonian have managed to ensure that my aunt has settled in well and her physical health is much improved due to their care and expertise. Whenever I visit my aunt,
she appears happy and tells me how kind the staff are, and anyone who is familiar with my aunt knows she wouldn't say this lightly.
The staff are welcoming to me whenever I visit. The pandemic means restrictions are in place, and Eldonian observes these as appropriate. I am unable to comment on her room as I have not been able to see it due to the restrictions in place.

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Review from Elizabeth L (Niece of Resident) published on 26 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident in Eldonian from September 2018 until July 2019 and I could not have asked for better care. When you hear the expression "salt of the earth Liverpool people" the carers are this and more. They treat the patients like their family and this was so evident on the day my aunt relocated
to a home in Ireland.
I can't thank you enough for all you did, keep up the good work. I can’t mention you all individually but you know who you are - a very grateful relative! Thank you.

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Current Review Score: 8.2 (8.152)

Overview of Review Score

The Review Score of 8.2 (8.152) out of 10 for Eldonian House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Eldonian House Care Centre is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.152 Points relating to the number of positive Reviews for Eldonian House Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 1 Positive Reviews ÷ 6.6 = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Eldonian House Care Centre

What types of Care is Eldonian House Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eldonian House Care Centre provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Eldonian House Care Centre have?

There are 33 Single Rooms.

What are the Facilities & Services at Eldonian House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Eldonian House Care Centre to the centre of Liverpool?

0.8 mile(s) as the crow flies, distance by road may be significantly further.