Private visitor parking to the front of the home.
Garden Lodge Care Centre has a Review Score of 9.7 (9.723) out of 10, based on 18 reviews in the last 2 years. Over all time Garden Lodge Care Centre has 47 reviews.
Review from E M (Granddaughter of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your lovely review! We are truly delighted to hear that your Grandad has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference to your Grandad and your family. We are pleased to hear that you find Garden Lodge a relaxing environment and that you can still spend time with your Grandad as a family.
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Review from Joan L (Relative of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your kind words! It means so much to hear that your family member is settled in at Garden Lodge. We understand how important it is for both residents and their families to feel supported and we are delighted to hear that our team has been able to do this for your family and family member.
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Review from Paula M (Daughter of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your kind words! We are truly delighted to hear that your Dad has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference to your Dad and your family.
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Review from Julie M (Daughter of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your lovely review. We are delighted to hear that your mum has been so well cared for over the past seven years and that our team has been able to provide a safe and supportive environment for her. We will make sure to pass on your kind words to the Garden Lodge team.
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Review from Ceri S (Daughter of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you for your 5* review. It's wonderful to hear how well your dad has settled in and that our team have been able to create a positive environment for him. Your kind words mean a lot to us and will be shared with the team.
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Review from Libby M (Granddaughter of Resident) published on 30 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your lovely review! We are truly delighted to hear that your Grandad has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference to your Grandad and your family.
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Review from Lindsey m (Daughter of Resident) published on 20 January 2025
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Reply from Daisy Edmondson, Marketing Executive at Garden Lodge Care Centre
Thank you so much for your lovely review! We are truly delighted to hear that your dad has settled in well and is happy. It's wonderful to know that our team has been able to make a positive difference for your dad and family.
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Review from J S (Son of Resident) published on 29 August 2024
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Review from Jean A (Cousin of Resident) published on 17 May 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
'The overall atmosphere is happiness', what could be nicer! Thank you for your comments and your ratings, they are appreciated. Kind regards
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Review from J T (Daughter of Resident) published on 9 May 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you so much for taking the time to write an hones review concerning Garden Lodge Care Home. The team work so hard to ensure that laundry is delivered back to its rightful owners and we will continue to work on this area of our service. We know that this is very important to the residents and yourselves, so apologise that this has been an issue for you. Your ratings are very much appreciated for all other aspects of the home. Kind regards
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Review from Y W (Daughter of Resident) published on 9 May 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you very much for your review of Garden Lodge, which is most appreciated. Kind regards
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Review from Claire M (Next of Kin) published on 3 May 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you for your review, so glad to hear that you are now really happy for your mum to be living at Garden Lodge. Home manager is back from maternity leave and adding her 'sparkle' to everything. Kind regards
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Review from Philip S (Son of Resident) published on 1 May 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you for this touching review, it is very much appreciated by the manager and her team. Kind regards
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Review from Joyce B (Niece of Resident) published on 29 April 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Your thanks are very much appreciated by the team at Garden Lodge. Your experience of the home over the last 3 years puts you in a good position to give valuable feedback to those who are searching for care for their loved ones. Kind regards
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Review from S P (Grandson of Resident) published on 25 April 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you for your wonderful review and for your kind words about the team at the home, they will be very much appreciated by all. Kind regards
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Review from D C (Son-in-law of Resident) published on 3 April 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you for your review, we do appreciate your ratings and feedback. Living with others who are also feeling the effects of dementia in their lives can sometimes be a little troublesome, but we do make every effort to return all items to their owners when it's discovered that things have been moved around. Kind regards.
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Review from Stephanie H (Granddaughter of Resident) published on 31 January 2024
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you very much for your review and your kind words which the team will be so pleased to read. Kind regards.
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Review from A S (Wife of Resident) published on 28 September 2023
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you very much for your wonderful review ratings and your kind comments. Your thanks are truly appreciated by the whole team at the home, it was a pleasure to care for your husband. We hope to welcome him again in the future. Kind regards.
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Review from S O (Sister of Resident) published on 28 February 2023
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
Thank you very much for your kind comments and your ratings, I am sure they will very much be appreciated by all at Garden Lodge. Kind regards.
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Review from J C (Grandson of Resident) published on 21 February 2023
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Reply from Alison Foreman, Head of Sales and Marketing at Garden Lodge Care Centre
We are extremely saddened to read this review, especially as we have asked for the opportunity to meet with you, as a family, to discuss all concerns. We previously explained that care is provided in close partnership with GPs and Community Matrons, with no concerns raised by any external healthcare professionals regarding the standard of care provided.
We are disappointed and sorry that you feel the home manager is not approachable, as in our recent CQC inspection, the manager was commended by staff, residents and family members for her friendly approach and leadership style.
We also wish to add that we have received no other complaints regarding the condition or cleanliness of Garden Lodge Care Home.
We recognise that this is a difficult time for all family members when their loved ones are unwell, welcoming all feedback family members have to give. We have offered the opportunity to sit down with family members face to face but up until now, that has not been accepted.
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The Review Score of 9.7 (9.723) out of 10 for Garden Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.723 for Garden Lodge Care Centre is calculated as follows: ( (168 Excellents x 5) + (31 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 213 Ratings = 4.723
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Garden Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 01 Mar 2025
Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.
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Job Title: Home Manager
Joined: 2010
Catherine is very much the face of Garden Lodge, spending much of her career at the home, she is passionate about the care which is delivered to her residents and their daily experiences. Always with a new idea and organising individual or group activities, she lives and breathes person-centred care.