Garden Lodge Care Centre

Middlemass Hey, Liverpool L27 7AR
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9.7 47 Reviews
  • Garden Lodge Care Centre, Liverpool
Garden Lodge care home delivers residential and dementia care to up to 48 older people.

It is situated in the quiet, residential area of Netherley, Liverpool, close to a local supermarket, post office and large park. There is a direct bus route going to the centre of Liverpool every five minutes.

The home is entirely ground-floor level for accessibility. The home is split into two units, one for residential care and one for dementia care. Both units have single bedrooms with communal bathroom facilities, as well as lounge and dining facilities and a courtyard. The residential care unit also features a smoking room and a hair salon.

Two activities coordinators design and deliver an entertainment programme full of stimulating activities, often in the dedicated activities room. Residents can enjoy a wide range of group activities and are supported to continue their own hobbies or take up new things.

Onsite chefs prepare home-cooked food daily from fresh ingredients, including the option for a cooked breakfast. Residents’ preferences and dietary requirements are accommodated.

Please view the Dovehaven Facebook page for further insight into life at the home.

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Care Provided by Garden Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Catherine Ponzini (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Garden Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,119
    • Self-Funded Residential Dementia Care from £1,119
  • (these prices are only a guideline, please contact Garden Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private visitor parking to the front of the home.


Garden Lodge Care Centre Reviews (47)

Total of 47, showing 41-47
9.7

Garden Lodge Care Centre has a Review Score of 9.7 (9.723) out of 10, based on 18 reviews in the last 2 years. Over all time Garden Lodge Care Centre has 47 reviews.

Overall Experience

  • 42
  • 3
  • 1
  • 0
  • 1

Date Published

47
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29

Review from A B (Grandson of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandad receives at Garden Lodge is outstanding. The staff are amazing, they are a big family and I don't feel like I am just visiting my grandad, it's like going to see all of my family. The staff are always laughing and singing with the residents, lots of joking going on. What stands
out for me is that the activities continue into the evening, when we looked at different homes, it was like the activities stopped at a certain time and that was an issue for us, as my grandad is an active sociable person but I have no problems about that, as there is always something going on. When I visit, I take part in activities as well as all the staff on duty. Everyone gets involved and I love that about the staff at Garden Lodge, they treat me like family. Nothing is too much trouble at all, I even get to have meals with my grandad. The management are brilliant, nothing is too much trouble and they get stuck in with the care staff which you don't get everywhere, just brill.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

Thank you, your kind words mean so much to us. We really appreciate your feedback.


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Review from Jacqueline K (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy and content with all the care and dedication that all the staff from Garden Lodge show my dad receives.
Thank you to all the staff concerned in his time of need. Kind regards.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

Your kind words and review mean so much to us. Thank you from us all at Garden Lodge.


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Review from Patricia G (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home, staff and facilities are excellent, there is a very homely feel and a loving environment. The staff have been alert to warning signs that my mum is becoming unwell and they take the appropriate action and keep me informed. There are a lot of social events. Open visiting times and visitors
are made welcome. Laundry needs revising but this is a minor concern and does not affect overall care.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

Thank you for your kind words, we appreciate your feedback and will look into the laundry issue you mentioned.


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Review from B C (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care home on a single factor. What comes to mind when thinking of why it is so good is the following:
The building is always super clean. Well maintained with pleasant gardens and ambient temperature.
The staff are friendly, approachable and regularly change bedclothes and linen.
The food is of a high standard with a wide range of choices. Finally, other things like the pet rabbits, open visiting hours and days out opportunities are all an added bonus. 100% happy.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

Thank you for this fabulous review, thank you for your kind words.


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Review from Charles C (Regular Volunteer) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to find a better care home than Garden Lodge. Everything about the home is as perfect as it can be. I hope that if my time to go into a care home comes that I will become a resident at Garden Lodge. I attend once a week and offer my help and I am made very welcome. My wife was
a resident until she passed away and I feel very close to her when I visit. The residents want for nothing from the dedicated staff overseen by an efficient and caring manager.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

We really appreciate everything you do for us and the home. Thank you for such a heartwarming review.


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Review from Vera M (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, we were welcomed and treated like family members by the staff. For almost three years, staff have always continued to treat us with dignity, love and respect and have provided for any need that has arisen. Everyone is eager to please and include us/discuss any issues/problems
that arise, so matters can be dealt with and sorted quickly. Everyone works like cogs in a machine to ensure the home is run smoothly and efficiently, guided by the manager. All the family can't praise Garden Lodge highly enough and 'thank you' does not begin to cover it.

Reply from Catherine Ponzini, Home Manager at Garden Lodge Care Centre

What a glowing review. We cannot thank you enough for your kind words. Your mother was very dear to us.


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Review from Alison S (Granddaughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has lived at Garden Lodge for the last three years. She has been very happy here and extremely well cared for and loved by all the staff. She has lived her last years of life in total safety and freedom in the way she wants to live her day. Something we could not have provided for her at
home with the dementia. There are always things for her to get involved in if she chooses to and she has had the opportunity to do things she maybe wouldn't have thought of herself. The one thing that really stands out to me at Garden Lodge is the staff team - they all do their job in an exceptional way. I have seen how they are all there for one purpose and work together to achieve the amazing standard of care that they give every day. They make so much effort with residents and families. It feels like a family here and the staff make you feel part of it. During a difficult time, they have cared for our whole family and we are forever grateful to them for their compassion and kindness.

Reply from Catherine Hay, Recruitment Manager at Garden Lodge Care Centre

Thank you Alison, we love having your Grandma and your family with us at Garden View.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Garden Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Garden Lodge Care Centre is calculated as follows: ( (168 Excellents x 5) + (31 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 213 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garden Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (3)

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Meet the Team (1)

Catherine

Catherine Ponzini

Job Title: Home Manager

Joined: 2010

Catherine is very much the face of Garden Lodge, spending much of her career at the home, she is passionate about the care which is delivered to her residents and their daily experiences. Always with a new idea and organising individual or group activities, she lives and breathes person-centred care.