Greenacres

Pighue Lane, Liverpool L13 1DG
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8.0 3 Reviews
  • Greenacres, Liverpool
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Care Provided by Greenacres

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lynn Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (39)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free On Site


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Greenacres Reviews (3)

8.0

Greenacres has a Review Score of 8.0 (7.955) out of 10, based on 1 reviews in the last 2 years. Over all time Greenacres has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
1
1
2

Review from Graham D (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff at Greenacres cared for Mum for two and a half years from February 2022 until Mum sadly passed away in August 2024. Mum had previously been bed-bound and very isolated at home. The manager visited Mum before she moved into Greenacres to learn more about her and the family,
this was invaluable in helping Mum settle in. Within days of arriving at Greenacres, Mum was a different woman. Mum was able to walk using aides and the care given to mum increased her confidence resulting in her recovering her sense of humour and love of life. All of the staff we encountered at Greenacres were loving and caring. As Mum's health deteriorated during her last few months the staff did everything they could to make her comfortable. Our family will forever be grateful to the manager and all of the staff at Greenacres.

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Review from Graham S (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been living with us for almost twenty months. She had been suffering from dementia and macular degeneration. It became increasingly difficult for us to care for Mum and we jointly decided that it would be best if she went into a care home. I looked at a few within our area, and of all those,
it was clear that Greenacres was our favoured option. After a meeting with the care home manager, arrangements were made for Mum to be admitted in June 2022. Mum settled in straight away and began to bond with members of the staff and other residents. We ourselves found the staff caring and supportive and treated Mum with kindness, dignity and respect. For this, we will always be truly grateful. Mum passed away on 17th January 2023 after a short and unexpected illness and a member of staff was with her at the time of her passing. Many thanks to the manager and her staff for everything they did for Mum and for supporting us during this difficult time.

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Review from Patricia H (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been totally opposed to going into a home for the past two years. It had been quite a struggle to convince him that it would be best for him to be well cared for. I live in Australia so was very concerned about him being alone at home. When he finally got transferred from hospital to Greenacres
back in August he surprised us all by saying how lovely the staff were and what a great place it was. He has now become permanent and has really settled in. Even playing bingo and having a singalong.He was quite a loner at home. I have spoken with the staff frequently over the telephone and they have all been lovely. This has taken a lot of stress off my shoulders.

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Current Review Score: 8.0 (7.955)

Overview of Review Score

The Review Score of 8.0 (7.955) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Greenacres is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.122 Points relating to the number of positive Reviews for Greenacres is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 1 Positive Reviews ÷ 8.2 = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Greenacres

What types of Care is Greenacres registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does Greenacres provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Greenacres have?

There are 39 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greenacres?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Greenacres to the centre of Liverpool?

2.7 mile(s) as the crow flies, distance by road may be significantly further.