Brown Edge House Residential Home

Nutgrove Road, St Helens WA9 5JR
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8.9 30 Reviews
  • Brown Edge House Residential Home, St Helens
Brown Edge House is a small, independent residential care home for the elderly, currently registered with the Care Quality Commission for a maximum of twenty residents.

Brown Edge House offers long term or short term respite care dependent upon an individual’s (or family's) specific needs. Respite care can be provided for a few days to several weeks dependent upon room availability.

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Care Provided by Brown Edge House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Brown Edge House Ltd
  • Person in charge
  • Barbara Thornber (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Brown Edge House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800

  • All fees quoted are subject to care needs assessment. Please contact the manager to arrange a viewing and care needs assessment.
  • (these prices are only a guideline, please contact Brown Edge House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit or view Brown Edge House at any reasonable time. An appointment is not required but if wishing to meet the manager and/or one of the owners please contact before. Lunch is normally taken at 12.00-12.30 and tea is at 5.00pm; please avoid these times if possible.


  • Parking

  • Ample parking is available at the front of Brown Edge House.


Brown Edge House Residential Home Reviews (30)

Total of 30, showing 1-20
8.9

Brown Edge House Residential Home has a Review Score of 8.9 (8.917) out of 10, based on 6 reviews in the last 2 years. Over all time Brown Edge House Residential Home has 30 reviews.

Overall Experience

  • 23
  • 6
  • 1
  • 0
  • 0

Date Published

30
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24

Review from Garry P (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brown Edge House Residential Home has an excellent approach with the residents. It is clear when I visit the residents feel safe and trusting of the staff.
We (the family) are kept informed of any potential issues and concerns.

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Review from Paul T (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that "all" of the staff at Brown Edge House Residential Home are accommodating with any requests. Always showing utmost respect and empathy for my mother. Brown Edge always seem to have a warm and family feeling when I walk into the home.

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Review from June P (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and well fed. Make it easy to visit Mum.

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Review from A N (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff friendly and helpful but feel could provide more information about my mum when she has her bad days.

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Review from Ann F (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been staying in Brown Edge House Residential Home for quite a few years now! She has always been happy and content there.
I have found the staff and management to be excellent in her care and well-being.
I would not hesitate to recommend Brown Edge to friends and family.

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Review from P L (Son-in-law of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother in law, nothing is too much trouble, very homely environmental everybody in there looks happy as if they've never left their own home. In fact I would go as far to say, especially in our case, it has proved to be a more fulfilling place for mum-in-law than her original home,
can't praise the staff and management enough.

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Review from P H (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted into Brown Edge House Residential Home in June 2021. She settled in very well, and the staff have made her welcome and feel at home. Mum is happy with the meals provided.
Having been admitted to Brown Edge House, coming from Morecombe, enables my wife and I to visit regularly each
week instead of once a week whilst in Morecombe.
Overall, we are all happy that Mum is in a very good care home.

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Review from Andrew A (Son of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Brown Edge on 18th January 2022. Unfortunately, he died on 26th April 2022. He was 99 years old. Although he didn't want to go into care, we had no option. Brown Edge staff were brilliant and the home was in excellent condition. I honestly could not recommend it enough. I think because
it only has 20 residents, it seemed to have the personal touch. Privately owned, rather than a larger home or a chain of large homes, where profit and cost-cutting would be the be all and end all.

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Review from Peter S (Son of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brown Edge House Residential Home staff cared for our mum with the utmost compassion and kindness.
In her last days the support for our family was incredible we cannot praise the entire staff enough they all went above and beyond anything anyone could ask for.
I would recommend Brown Edge to anyone,
a clean and happy place that is a home.

Reply from Barbara Thornber, Manager at Brown Edge House Residential Home

Thank you ever so much for your very kind words at what is such a sad time for you and your family; it means a lot to us and your comments will be shared amongst all of our staff. It has been our privilege to have met and been able to look after your mum. Our thoughts are with you at this sad time; please pass on our love and condolences to the rest of the family.


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Review from Alan R (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to have a warm and relaxing atmosphere when entering, the staff are always pleasant and helpful to deal with.
They keep the residents occupied with games of bingo and general knowledge quizzes, they go out of their way to make a residents Birthday a special day for them.
Always kept
clean to a high standard throughout, on the whole, a home I would recommend to friends.

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Review from Elaine R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at the home she is very happy there. The staff are warm and friendly nothing is too much trouble. During these uncertain and stressful times, the owners and staff have managed to run the home insuring the residents and staff have been kept safe.

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Review from Lynda (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and Staff at Brown Edge House have done and continue to keep my dad and all the other residents safe well and entertained during an extremely difficult year. Staff go above and beyond to make a home from home atmosphere there is always lots of love fun and laughter. I am confident Dad
feels safe and secure and all his needs are catered for. Nothing is too much trouble.

Reply from Barbara Thornber, Manager at Brown Edge House Residential Home

Thank you! Your feedback and very kind comments mean so much to us and our staff.


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Review from Allison T (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 2 weeks in Brown Edge for respite and they couldn't do enough to make mum feel at home and cared for. The manager can't do enough for you, she keeps you up to date all the time and responds to you instantly. All the carers are lovely and really care for the residents and make them feel
special. Mum's room was beautiful. I can't talk highly enough about Brown Edge they truly care and I highly recommend this care home. The owners run this care home really well and are lovely people.
Thank you Brown Edge for making mum's stay memorable and enjoyable.

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Review from David W (Nephew of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brown Edge House is an excellent care home, all residents are extremely well cared for. My aunt is happy and settled there.
My father was in the care home earlier and he was also happy and well cared for.
When it comes time for me to need care, (I'm 80 this year) I have made it known to my LPA to
select Brown Edge House.

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Review from Janice G (Niece of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived here since January 2019. From day 1 she was welcomed like a long lost friend into her new extended family. The atmosphere is always warm and positive. Individuality is key, whether it be clothes, having a lie-in or any other issue. The staff are always pleasant, polite and accommodating.
Aunt loves to sing which all staff encourage and join in with. She will be celebrating her 100th birthday in October, and I know the owners and all staff will give her and her family a day to cherish. Sincerely from the bottom of my heart, I bless the day she arrived at this care home.

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Review from A W (Sister of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful. Entertainment on a regular basis. Would benefit from bathrooms in the room.

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Review from K M (Granddaughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The BBQ was very good, fresh and tasty. Staff were very helpful making sure all needs were met. The man who cooked the BBQ obviously enjoyed what he was doing and took pride in it. Excellent trifle and fruit salad. All staff were friendly.

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Review from S N (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home for nearly a year. We are more than happy with the care he receives. All staff treat him with the utmost respect. The owners go above and beyond to make sure it is a home from home.

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Review from Linda L (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very warm and welcoming and I have observed them treating residents with kindness, courtesy and respect. My mum is very happy at Brown Edge House and we feel that staff listen to and act on any concerns raised.

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Review from B O (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Brown Edge Care Home for 15 months. She has always been treated with respect, dignity and appropriate humour. She feels safe and protected in an environment that is always clean. I am kept informed about any changes or concerns in my mother's circumstances, and her health
and wellbeing are discussed with me regularly. My mother is kept clean always and her clothes are laundered daily. The owners and staff are kind and caring to the residents and welcoming to visitors. It's a happy home.

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Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Brown Edge House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Brown Edge House Residential Home is calculated as follows: ( (41 Excellents x 5) + (20 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 72 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Brown Edge House Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Brown Edge House Residential Home

What types of Care is Brown Edge House Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brown Edge House Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brown Edge House Residential Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Brown Edge House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brown Edge House Residential Home to the centre of St Helens?

1.8 mile(s) as the crow flies, distance by road may be significantly further.