Cedric House has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Cedric House has 7 reviews.
Review from C R (Daughter of Resident) published on 1 December 2023
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Reply from Sujata Seegum, Manager at Cedric House
Thank you so much for your kind words! We are thrilled to hear that your family is having such a positive experience at our care home. It is our goal to create a warm and welcoming environment for all of our residents and their families, and we are grateful for the opportunity to provide care and support to your loved ones. We appreciate your feedback and look forward to continuing to provide excellent care for your family.
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Review from S B (Daughter of Resident) published on 23 November 2023
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Reply from Sujata Seegum, Manager at Cedric House
Thank you so much for your kind words about our care home. It means a lot to us to hear that you had a positive experience and felt well taken care of. Our team works hard to provide a supportive and comfortable environment for our residents, and we appreciate your recognition of our efforts. If there's anything else we can do to continue to meet your expectations, please don't hesitate to let us know.
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Review from M M (Daughter of Resident) published on 4 June 2022
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Reply from Sujata Seegum, Manager at Cedric House
Thank you for your kind words. You and your family, including your siblings, supported us over the most difficult period of our era during the pandemic.
You showed patience, consideration, understanding and kindness which motivated us to continue doing our job in the best possible way. You will all be missed at Cedric House.
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Review from Andrew P (Son of Resident) published on 31 July 2019
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Reply from Sujata Seegum, Manager at Cedric House
Thank you, Andrew, for your understanding and your support to the home to achieve the best outcome for your mum.
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Review from Rose K (Friend of Resident) published on 18 September 2018
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Reply from Sujata Seegum, Manager at Cedric House
Thank you Rose.
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Review from Catherine K (Sister of Resident) published on 11 April 2017
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Review from Ivan G (Son of Resident) published on 11 July 2016
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The Review Score of 8.4 (8.417) out of 10 for Cedric House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Cedric House is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.625 Points relating to the number of positive Reviews for Cedric House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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