St Helens Hall

Elephant Lane, Thatto Heath, St Helens WA9 5EL
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9.7 54 Reviews
  • St Helens Hall, St Helens
St Helen’s Hall is a modern, purpose-built care home in Thatto Heath, St Helen’s. It offers residential care for up to 94 older people.

All bedrooms have en-suite facilities and a television point. The home also has several lounges and dining rooms.

The home backs onto rugby grounds and a large fishing pond. There is a bus stop outside where residents can catch buses into the centre of Liverpool.

Just next to the home is a post office and a newsagent.

The home’s activities coordinator arranges a variety of things to join in with, including trips out, quizzes, art, pet therapy and karaoke.

Food is freshly prepared in the kitchen and snacks are available throughout the day, with dietary needs catered for. Residents can choose to eat together or privately in the rooms.

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Care Provided by St Helens Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Clark (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for St Helens Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,137
    • Self-Funded Residential Dementia Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,180
    • RESPITE Self-Funded Residential Dementia Care from £1,235

  • Fees are subject to assessment completed by the home. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact St Helens Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mealtimes are protected - please contact the home to arrange a tour.


  • Parking

  • Disabled parking bay at front of home. Free car park onsite.


St Helens Hall Reviews (54)

Total of 54, showing 21-40
9.7

St Helens Hall has a Review Score of 9.7 (9.692) out of 10, based on 21 reviews in the last 2 years. Over all time St Helens Hall has 54 reviews.

Overall Experience

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Date Published

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Review from E M (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in the Lodge at St Helens Hall for the last three years. She suffers from dementia. My mum feels safe and cared for, and her medical conditions are well managed. I've found the staff to be very caring and considerate and are always willing to answer your questions. Her room is bright
and warm, and she has an ensuite bathroom which we felt was very important for her dignity.
I receive regular updates on Mum, and residents' families are now able to attend Teams meetings with the team, which are really useful when you are working full time and unable to attend meetings in person.
During the lockdown and under very difficult circumstances, the staff went out of their way to try to ensure that residents were able to have as many visits as possible when restrictions allowed for family and did not feel totally cut off from their families.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.


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Review from David H (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy since living at St Helens Hall. She has made new friends and enjoyed the activities.

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Review from P R (Next of Kin) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently in St Helens Hall as part of respite care. I can only speak exceedingly highly of the facilities and staff, one of whom in particular. She appears to genuinely care about the residents, which has made taking the difficult decision to facilitate my mum there that little bit easier.
It also gives myself, my dad and extended family peace of mind that our loved ones’ needs are being met with care and attention. Big thanks to the team.
Thank you.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. I am pleased to hear that you have peace of mind that your loved one is being cared for with great care and attention. Thank you.


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Review from Victoria T (Granddaughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan became a resident in 2020, the year of Covid. She was cared for by both the Hall and Lodge, and they really looked after her as we weren't allowed in due to restrictions. I can honestly say, if it wasn't for the home, we would not have been able to care for her. Overall, the home treated and
looked after Nan amazingly, and I would highly recommend.

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Review from A P (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the courtesy of the staff, how helpful they are, and the kindness extended by the staff to the residents. The person that I am responsible for is very happy at the home, and seems to have taken to care home life well and gets on with the staff and fellow residents. She said
she like the food. I have been impressed by the way the home has dealt with the Covid-19 restrictions, both for the staff, residents and visitors alike. It is good to know that the person is happy, safe and well cared for, which is a great relief to me.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for especially during covid-19. Thank you.


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Review from N P (Granddaughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On 23rd December I had a visit to see my nan, no one contacted me to tell me it was cancelled and my uncle had spoken to someone yesterday about my visit and was told I'd still be able to see my nan, and I was turned away. Nor did you offer me a pod visit or window visit with me coming all the way from
Blackpool.
It's not just Christmas, but it's my nan's 71st anniversary today hence the visit was booked for 23rd and was arranged to go to grandad's grave, so yes I'm not happy with my experience I got today and the way the carer handled this situation wasn't professional at all; 'sorry you can't see your nan' and was told to leave the premises!

Reply from Amanda Clark, Registered Manager at St Helens Hall

Thank you for taking time to write a review for St Helens Hall, we appreciate all comments and feedback. I am sorry that your experience on 23rd December 2021 was not a particularly positive experience and that you felt the staff member was not professional but during this period the home was following government guidelines in regards to visiting care homes which meant that each resident could have up to three named visitors to visit the care home and one essential caregiver. As you were not a named visitor at this time staff would have advised that a visit would not be allowed as per guidelines at this particular time . Now that restrictions have been eased, we look forward to welcoming you back to the care home to visit your loved one.


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Review from John T (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at St Helens Hall & Lodge for just over two years, and for the duration of that time, my family and I have been very impressed with both the quality of the overall care he has received and the attentiveness and friendliness of the staff. I have had to communicate often
with staff at the home, either by email or phone as matters have arisen, and have always found them to be very responsive and professional. This has been especially so over the last eighteen months and the impact of the necessary COVID restriction as they were implemented. A difficult time for everyone, I and my wider family think was handled well by management and staff. Based on my experience, I would have no hesitation in recommending St Helens Hall & Lodge.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall; your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best possible care for our residents, and I am pleased to hear that all the staff are lovely and caring for your dad. We once again would like to thank you for your lovely comments.


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Review from J H (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to live in St Helens Hall just over 3-years ago. Prior to this, she had lived independently in her own home, until a bad fall meant she then needed a lot more assistance. It was her own choice to move into a care home, but we selected St Helens Hall on the recommendation of a Social Worker.
What a perfect choice we made! The management team are excellent and very approachable. The staff are extremely friendly, caring and communicative - nothing is ever too much trouble. Most important of all - my mum is very happy. She had a wonderful 100th birthday celebration there with her family around her, just under two years ago.


The last 16-months have been a very challenging time for all, but I can’t imagine what it has been like for the staff: putting themselves at great risk every day whilst looking after and protecting our loved ones, until vaccines made things easier, but we are not out of the woods yet. I can’t thank them enough - I am so grateful to these true heroes.


Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall; your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best possible care for our residents, and I am pleased to hear that all the staff are extremely friendly, caring and communicative. We once again would like to thank you for your lovely comments.


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Review from Pam B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in St Helens Hall for a short while; he was really happy there. Words cannot express how lovely and caring every single one of the staff was. They could not do enough for my dad. I would highly recommend St Helens Hall to anyone if they needed care.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best possible care for our residents, and I am pleased to hear that all the staff were lovely and caring for your dad. We very much enjoyed getting to know Dad, and we once again would like to thank you for your lovely comments.


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Review from W S (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been excellent. The staff have a genuine interest in her comfort and welfare and nothing is too much trouble. Every concern is acted upon, all staff are approachable and deliver high standards of care. I would not hesitate to recommend to my family and friends. Thank
you to the team - outstanding.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team.
As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your mother has received excellent care, and nothing has been too much trouble.
I am also pleased to hear that staff have a genuine interest in comfort and welfare for residents. Thank you.


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Review from Susan B (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at St Helen's Hall & Lodge for 2 and a half years prior to her passing away in December 2018. Mum was very well taken care of and treated with respect and dignity. Mum was very settled living there.
The family cannot thank all the staff for the being there for us in our time of need. My
mum and our family spent my mums last weeks together in the home and will be ever grateful to all at St Helen's Hall & Lodge for the excellent caring environment they provided to our mum whilst she resided there.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St. Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that we were able to create an excellent caring environment for your mother. We very much enjoyed getting to know mum and we would like to once again offer our sincere condolences to you all.


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Review from Sue H (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law reached a stage in her life where she needed to move into a care home, my husband and I were very apprehensive as she has always been an extremely independent lady. When she moved in she found it very difficult to accept the communal way of living (not having her own front door)
but the staff were extremely kind and patient, encouraging her to mix with the other residents.
She has now made friends with other residents and joins in as many activities as possible. The home offers a clean, safe and pleasant environment and family and friends are always made welcome. Staff and management are friendly and approachable, many of who go beyond their duties for the residents.
There are various activities offered on a daily basis and trips out which the residents look forward to. I would have no hesitation in recommending St Helens Hall and Lodge to anyone who needed residential care.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St. Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother-in-law has settled well into life at St.Helens Hall & Lodge. It is also pleasing to hear that you found our home to be a clean and safe environment and that our staff were kind and patient with your mother-in-law.
Kind regards, Home Manager.


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Review from Debbie G (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is one of the most difficult things I have done. I viewed all the relevant homes in St Helens leaving in despair. The minute I walked into St Helens Hall & Lodge and spoke to staff I knew this was the right one. I hadn’t made an appointment but was shown around. Mum has now been
a resident in the Lodge for 12mths and settled well. It also takes time for the family to adapt to this way of life for their loved one, but the staff are brilliant, being approachable if any concerns. Mum is always clean and usually very happy, her room is also clean and tidy. At mealtimes, the staff cater to her abilities. There are plenty of activities going on that mum can be a part of and enjoy. I often visit to find staff singing and encouraging residents to join in, brilliant. The staff treat all residents with dignity and I know my mum is safe and cared for. Thank you to all the staff, I’m so very grateful to you all.

Reply from Amanda Clarke, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is settled in well in our home over the past 12 months and you feel like she receives an excellent standard of care. It is also pleasing to hear that your mum is happy and that you find our staff to be “brilliant”. Kind regards.


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Review from Brian T (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in January 2019. She has had excellent care, her needs are reviewed in a regular basis. We, as a family, have been consulted about her needs and any treatment needed. The team are always looking to make her life better and stimulate her. She is always treated with dignity and
compassion. They have made our lives a lot easier knowing she is being treated as we would treat her. Can only say, thank you.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is receiving excellent care and that her care needs are being reviewed on a regular basis. It is also gratifying to hear that you have found that your mum is treated with dignity and compassion and that you are able to relax in the confidence that she is being well looked after.
Kind regards Amanda Clark, Home Manager.


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Review from S P (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the standard is very high, at times it seems short-staffed. The residents all seem happy and content.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our standards to be very high and that our residents are happy and content.
Kind regards Amanda Clark, Home Manager.


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Review from Alan T (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems well organised with caring staff. We have no complaints so far.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be caring and organised.
Kind regards Amanda Clark, Home Manager.


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Review from Eric L (Grandson of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be approachable and friendly, and the treat all the residents with dignity and respect. My Nan was a very independent, strong character; but she has settled in really well and tells me every time I visit how well she's looked after. Her only concern is that she wouldn't
be able to stay here! If she wasn't happy with any of her care she would 100% let me know. But she can't speak highly enough of The Lodge, she loves it here. In fact, she has smiled and laughed more since being in The Lodge than she has done in the last 10 years; which is the biggest gift of all.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your Nan has settled in with us and that you have seen an improvement in her overall well-being. It is also wonderful to hear that you find our staff to be approachable and friendly and that they treat all residents with dignity and respect.
Kind regards Amanda Clark, Home Manager.


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Review from V P (Stepdaughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by all aspects of the care home by way of being clean and spacious. The rooms are good and all the staff I have met were very approachable, helpful and friendly and I feel they deliver a good standard of care to my relatives.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your relatives are well looked after and that you find our staff to be friendly, helpful and approachable.
Kind regards Amanda Clark, Home Manager.


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Review from A W (Sister-in-law of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been well cared for at St Helens Lodge. All the staff, including managerial and administrative, know her personally and are able to discuss her wellbeing. I was extremely concerned when my sister-in-law first had to go into a care home but have been reassured by my experience of
the level of care provided by all.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your sister-in-law is well looked after and that this, in turn, has reassured you and addressed your concerns about placing her in our home.
Kind regards Amanda Clark, Home Manager.


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Review from K H (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has moved into the Lodge this month.
The staff have been really helpful in settling him in and reassuring myself at all times.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your dad has settled in well with us and that this, in turn, has given you reassurance and peace of mind.
Kind regards


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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for St Helens Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for St Helens Hall is calculated as follows: ( (189 Excellents x 5) + (42 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Helens Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Great British Care Awards 2024 Regional Finalists

Recipient: St Helens Hall

Date: Friday 04 Oct 2024 More details

THE CARE HOME EMPLOYER AWARD

Recipient: Sandstone Care Group

Date: Friday 04 Oct 2024 More details

Great British Care Awards 2023 Regional Finalists

Recipient: St Helens Hall

Date: Tuesday 10 Oct 2023 More details

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Meet the Team (4)

Amanda

Amanda Clark

Job Title: Home Manager

Joined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.


In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.


Susan

Susan Wood

Job Title: Care Manager

Joined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.


I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.
After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.


During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.


I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.


Jackie

Jackie Smith

Job Title: Senior Activities Coordinator

Joined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.


I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.


In my spare time at home, I like to make things for others to enjoy.


Mirielle

Mirielle Doran

Job Title: Chef

Joined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.


I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.