St Helens Hall

Elephant Lane, Thatto Heath, St Helens WA9 5EL
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9.7 54 Reviews
  • St Helens Hall, St Helens
St Helen’s Hall is a modern, purpose-built care home in Thatto Heath, St Helen’s. It offers residential care for up to 94 older people.

All bedrooms have en-suite facilities and a television point. The home also has several lounges and dining rooms.

The home backs onto rugby grounds and a large fishing pond. There is a bus stop outside where residents can catch buses into the centre of Liverpool.

Just next to the home is a post office and a newsagent.

The home’s activities coordinator arranges a variety of things to join in with, including trips out, quizzes, art, pet therapy and karaoke.

Food is freshly prepared in the kitchen and snacks are available throughout the day, with dietary needs catered for. Residents can choose to eat together or privately in the rooms.

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Care Provided by St Helens Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Clark (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for St Helens Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,137
    • Self-Funded Residential Dementia Care from £1,192
    • RESPITE Self-Funded Residential Care from £1,180
    • RESPITE Self-Funded Residential Dementia Care from £1,235

  • Fees are subject to assessment completed by the home. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact St Helens Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mealtimes are protected - please contact the home to arrange a tour.


  • Parking

  • Disabled parking bay at front of home. Free car park onsite.


St Helens Hall Reviews (54)

Total of 54, showing 41-54
9.7

St Helens Hall has a Review Score of 9.7 (9.692) out of 10, based on 21 reviews in the last 2 years. Over all time St Helens Hall has 54 reviews.

Overall Experience

  • 42
  • 9
  • 2
  • 0
  • 1

Date Published

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Review from Antony E D (Husband of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at the Hall and Lodge has been excellent since my wife became resident from January. She is happy, feels secure, and finds the staff treat her with a smile and dignity. They are very helpful, pleasant and very caring.
I cannot compliment the home and staff any more, they are excellent
and very understanding.
At a time when your loved one cannot be at home, it is very reassuring that she is in very good hands, giving me more peace of mind.
I thank you one and all.
My wife has vascular dementia/reason for me with her help to do this review.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your wife has settled in well with us and that she feels happy and secure. It is also wonderful to hear that this has provided reassurance for yourself and given you peace of mind that your wife is being well looked after.
Kind regards


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Review from Kenneth S (Brother of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in St Helens Hall and Lodge for around 7 years now. Before we went there we had a look at various other homes and this care home outstood, and after seven years I am still not disappointed. The place is always clean and tidy, my brother's always clean and tidy, the management are
always welcoming a smile and a chat and always make you feel good along with the staff and are very professional. Many thanks to them for everything they do.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you continue to be happy with the care that your brother receives and that the staff always ensure that you feel welcome whenever you visit.
Kind regards


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Review from K R (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful with my mother's care and very good organising hospital appointments and doctors. Room always clean and tidy when visiting. Had little contact with management.
Mother always happy with meals when asked what she has eaten and happy with her care.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you find the staff to be helpful and friendly when caring for your mother and that you find their help to be useful and beneficial which appointments need to be arranged.
Kind regards


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Review from Winifred C (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the excellent care given to my husband while in St Helens Hall Lodge. You were all angels and will always remain in my prayers.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found the care to be of an excellent standard for your husband during his stay with us.
Kind regards Amanda Clark, Home Manager


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Review from Annette S (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived in Bexhill on Sea and due to Safe Guarding issues I desperately needed to have Mum transferred nearer to myself. A member of staff at said home drove down to review Mum, no issue at all doing this. From the moment Mum came to live here she has been cared for in the highest possible level.
Staff genuinely care and look after Mum. Mum hasn't once said she wants to go home and has actually stated she is home. I have ill health myself and never worry about Mum if I can't visit. Thank you so much St Helens Hall and Lodge.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found the care to be of the highest level possible for your mum and that this gives you continuous peace of mind. We truly believe that this is the residents' home so we are so pleased to hear that your mum has settled with us and feels at home.
Kind regards Amanda Clark, Home Manager


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Review from J H (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, on the whole, are kind, caring and do their best on a daily basis to meet the residents' needs, although at times are really stretched. More staff would enhance the residents' experience.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be kind and caring and that they always do their best to understand and meet our residents' needs.
Kind regards Amanda Clark, Home Manager


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Review from Allan H (Nephew of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing is too much trouble for the staff which is very encouraging. There have been problems with laundry which was discussed with the manager and has certainly improved more recently.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that our staff are always on hand to help. I am also pleased to hear that following on from your feedback, that you have seen an improvement to the laundry process.
Kind regards.


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Review from Paula C (Daughter of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose St Helens Hall & Lodge for my Dad as I felt at home the minute I got there to look around. All of the staff, whether Carers, Cleaners, Admin, or Caretaking, are very approachable, knowledgeable, friendly and helpful.
My dad was only there a short time before his carers identified the problems
he was having and went above and beyond to try to cater for him.
They even helped me find another home that would be better suited to his needs and is a sister home to this one, and very similar in all the best ways.
Cleanliness is excellent, as is decor and furnishings, all go together in making this seem like a home from home for the residents.
The staff are always bright and cheerful in their duties, and nothing is too much trouble, whether it's for a resident or a visitor, everyone is part of the family.
I will be forever grateful for all of their help with my dad.
And wouldn't hesitate to recommend the home in the highest way to all who may be in need of this kind of care!

Reply from Amanda Clark, Care Home Manager at St Helens Hall

Many thanks for leaving such a lovely review. I’m delighted to hear that the care your father received met your expectations and that the staff were welcoming and kind. It is of the upmost importance to us that everyone who visits the home knows their loved one is safe and leaves with a smile. Kind regards, Amanda Clark, Care Home Manager


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Review from Gillian H (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the majority of staff work extremely hard and are caring. Sometimes they are working under a lot of pressure and do their best to cope. Two of the staff went beyond what they needed to when my mother required help. All other staff are pleasant and approachable. My only gripe with the home
is lack of activities for the residents.

Reply from Amanda Clark, Care Home Manager at St Helens Hall

Many thanks for taking the time to review our home and services. I am glad to hear that our staff work hard to provide your mother with the care that she needs. Regarding the activities, we are making every effort to introduce events and activities into the home, but I would welcome any suggestions you have. Please feel free to email me or contact me directly with your suggestions. Many thanks.


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Review from Sandra H (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for the past four years. The care she receives is excellent, should there be a problem it is sorted straight away. The staff go that extra mile to meet all concerns. The home is very clean, the food is good, laundry getting better. We have regular meetings to update us on
staff, building work and we can ask as many questions as we like which are all dealt with.
My mum is happy and being well cared for. I would not hesitate to recommend this home.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to write a positive review on St Helens Hall & Lodge, all comments are much appreciated and I will be sure to pass yours onto the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do. I am pleased to read that your mum is happy with her home.
Amanda Clarke, Home Manager.


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Review from Margaret C (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is modern and clean with good sized rooms which are tastefully decorated and well equipped. More importantly, every member of staff from the manager to the cleaners, laundry staff and kitchen team are caring, friendly, approachable and dedicated.
Mum has been there for 20 months and has
settled in far better than she or her family could have imagined. This is entirely due to the wonderful staff, in particular, the carers who treat her with such kindness, patience, dignity and gentle humour when appropriate.
She is happy and fond of all the staff so I have no worries and enjoy visiting.
I cannot recommend this home highly enough, because of the staff who even buy presents for residents out of their own money.

Reply from Amanda Clark, Home Manager at St Helens Hall

Many thanks for taking the time to write a positive review for St Helens Hall & Lodge, all comments are greatly appreciated and I will certainly pass these onto the team. All staff strive to make sure they are friendly and approachable to all residents and their relatives, I am pleased to hear that your mum has settled in well because of this and that you enjoy visiting her too.
Amanda Clark, Home Manager


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Review from K O (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was made to feel welcome immediately and very quickly it became "her home". The carers stick to the care plan without fail and are always thoughtful in maintaining her dignity. They got to know her well in a short space of time and enjoy her sense of humour there's always light hearted banter
and laughter when we go to visit.
The staff are so accommodating to the family nothing is too much trouble and this has made a huge difference to making the family feel part of the care package.

Reply from Amanda Clarke, Home Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your mother is receiving. I am also pleased to hear that your mother was able to settle into the home like it was her own, as this is something we strive to achieve with all of our residents.
Kind regards, Home Manager


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Review from Lynda B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Helen's for six years, sadly my mum died on the 23rd July 2017. Through all her stay she had been treated with respect, her needs always met and so much love and care shown to her and to us as her family. I have nothing but praise for all members of staff without who we would
not have been able to cope. The last few days of mums life were very difficult and the staff were amazing with mum and us. I have never experienced so much love and concern as on that last night and will be forever grateful. They will always be a part of our family. God bless them all.

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Review from Suzanne O (Granddaughter of Resident) published on 29 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in St Helens Hall and Lodge for 12 months the staff are very friendly and helpful. We looked at a few other places but chose this one from the minute we walked through the door they was very welcoming. During her final weeks I could not asked for better people to look after her. We have been
back to visit and they still welcome us back with a drink. We miss everybody there even the other residents.

Reply from Maisy Ash, Initiatives Manager at St Helens Hall

Thank you Suzanne for the review and it is very good to hear that you were happy with the service and care your nan received. We pride ourselves on all stages of care for residents and the support we can give to the families.


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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for St Helens Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for St Helens Hall is calculated as follows: ( (189 Excellents x 5) + (42 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 247 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Helens Hall is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Amanda

Amanda Clark

Job Title: Home Manager

Joined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.


In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.


Susan

Susan Wood

Job Title: Care Manager

Joined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.


I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.
After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.


During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.


I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.


Jackie

Jackie Smith

Job Title: Senior Activities Coordinator

Joined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.


I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.


In my spare time at home, I like to make things for others to enjoy.


Mirielle

Mirielle Doran

Job Title: Chef

Joined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.


I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.