Avalon Care Home

24 Duke Street, Southport PR8 1LW
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8.3 33 Reviews
  • Avalon Care Home, Southport
Avalon Care Home has a dedicated team of staff, working to enhance the lifestyle and choices of its service users. Avalon puts its service users' dignity and welfare first and foremost.

Avalon offers a varied menu, catered to the needs of the individual. Service users have access to a hairdresser, physiotherapist, dentist, optician and chiropodist. Entertainment includes: singers, movies, regular events, pet days, and activities provided by activities assistants. The care home also has a minibus which takes service users out on day trips.

Fees are determined upon initial assessment and dependent on service users' needs.

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Care Provided by Avalon Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Huntington's Disease
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • K Jones and R Brown
  • Person in charge
  • Ann-Louise Jones (Registered Manager)
  • Admission Criteria
    • Full Assessment of Care Needs Prior to Admission
    • Ages 40+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Avalon Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,000

  • Hairdressing & Podiatry are funded by the Client. 1:1 Care Provision is £22 per hour for each member of Staff - this may be part or fully funding depending on the post assessment & Local Authority.
  • (these prices are only a guideline, please contact Avalon Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Where Duke Street and Talbot Street meet there is a black gate leading into Avalon Care Home's Garden. There will be a main set of stairs for visitors to access the home. Staff will answer the door upon hearing the door bell. Please sign in and out on entering and leaving.
    There is a wheelchair friendly entrance to the home also available.


  • Parking

  • Avalon Care Home does have a small parking area on the ground but due to the size it is used for deliveries and emergency vehicles only. Alternative parking can be found on Talbot Street and Duke Street. Please check for a any payment meters.


Avalon Care Home Reviews (33)

Total of 33, showing 1-20
8.3

Avalon Care Home has a Review Score of 8.3 (8.271) out of 10, based on 3 reviews in the last 2 years. Over all time Avalon Care Home has 33 reviews.

Overall Experience

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Date Published

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Review from Pauline D (Wife of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Empathy, imagination, commitment and consistency in care package as a whole. Good humour and teamwork among staff promoting a relaxed and comfortable atmosphere.
Reassurance that loved one is receiving optimal care and consideration at all times, including their safety and security, giving peace of
mind.

Reply from Claire Moffatt-Lonsdale, Finance at Avalon Care Home

Thank you for your kind words and support, it is very much appreciated, we will let the staff know.


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Review from George B (Brother of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff helpful and polite all the time.
The care home is clean and tidy always.
All the staff are a credit to the running of Avalon Care Home.

Reply from Claire Moffatt-Lonsdale, Finance at Avalon Care Home

Your comments are very much appreciated and welcomed, thank you so much for your review.


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Review from Amanda W (Wife of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and friendly and try their best to do everything.

Reply from Claire Moffatt-Lonsdale, Finance at Avalon Care Home

Thank you for your review, yes we all do our very best, let us know directly in the office what more activities you think we can undertake - we had a great trip to a city last week, now that summer is coming there will be much more going on in the garden as well.


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Review from Sandy M (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have looked after my mother for over six years and have always treated her with respect! Staff are pleasant and helpful and genuinely care for the residents.

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Review from G C (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is well run with friendly staff who, along with management, give great support for all the family who, in turn, find themselves with extra members. Staff members convey the feeling that they feel like they are working in their residents' home and not in a work place. They show great care and
patience. As well as giving high standards and understanding of residents' frustrations and the conditions of the illnesses they have.

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Review from Carol R (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are exceptional and nothing is too much trouble. They always ensure that the dignity of the service user is of utmost importance. The care my dad received especially in the last few weeks of his life was second to none. My family will always be grateful to all the staff at Avalon.

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Review from Rachelle S (Great-Niece of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member was staying here and I found the staff to very caring and compassionate.
The management team are very helpful and honest and kept me up to date regularly. Nothing is too much and I've always been made to feel welcome.


On every visit, there was a member of staff available who kept

me up to date on my family member.


My relative feels comfortable and at home. He also enjoys the regular activities and outings that the home has provided for him.


I believe this home is the best home I have come across and would recommend to anyone who is looking for care for their relative.


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Review from Claire B (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for 2 1/2 years. I find the staff friendly and caring.


There has been a large turnover of staff which affects my mum as experienced staff know how to care for her better.


I would like the activities to be better structured.


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Review from S H (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident of Avalon for only three and a half months during that period her condition deteriorated rapidly and the last 10 days were on end of life care. Throughout her time their mum was treated with dignity and respect. The care staff were patient and caring individuals. Those attending her
during the end of life care were particularly special.

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Review from J Z (Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is treated with care and compassion and dignity at all times.
The staff are all excellent and attend to residents needs constantly.
My mum is very happy here and feels at home.
Thanks to all the staff at Avalon.

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Review from David G (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very friendly attentive and patient with visitors and residents and have never had a problem contacting the management if I had a problem with anything.


If there are any health issues they are on it straight away which gives me peace of mind. If I thought there

was any problem with the home my mum would not be there as it is 9 times out of 10 when visiting here she always has a smell and is very happy.

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Review from Thomas R (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Avalon Care Home for the last 18 months. I am pleased with the care and attention that she has been getting from all staff.

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Review from R L (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. No problems.

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Review from P A S (Power of Attorney of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Lasting Power of Attorney to my dear friend and responsible for his health and wellbeing, I was happy to appoint Avalon as his caregiver. He was at Avalon for more than 4 years (now deceased) and I visited regularly during that time. I saw first-hand the care and attention given to all residents
suffering from serious dementia issues. The staff and management were so kind and helpful to residents and family and friends. Highly recommend Avalon Care Home.

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Review from Julie B (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my Mother and Father suffered from dementia, and both permanently resided at Avalon. Their health and wellbeing was of paramount importance to me, I visited them daily and spent at least an hour, often longer, chatting with the residents and staff. I saw some of the staff more often than others,
and formed a real bond with some of them. In my opinion Avalon is unique, management and staff understand that “one size does not fit all”. Each and every resident in Avalon is different, including my own parents, each resident has their own special needs which Avalon are always striving to meet. My Mum and Dad were happy, they considered Avalon their home. There is nothing I would have changed about the level of care in Avalon, the manager is always striving to improve and to be the best, dementia residents and their families need people like her and her unique insight into the staff she employs to provide the love and care for those who don’t have someone like me to fight for them.

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Review from Joan C (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Husband was a resident in Avalon Care Home for 14 months, and in that time he had the best care which would have been had to better in any other care home. Even when difficult decisions had to be made mainly regarding his eating habits they couldn't have been more helpful and caring. In fact, the
care he received never waned, it was the same from the beginning to the end when my Husband died from pneumonia in hospital on 24th May. Also, we were able to visit at anytime day or night and we were made to feel part of an extended family and became friends with the carers. I couldn't recommend Avalon Care Home strongly enough!

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Review from Tess R (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the high standard of care and attention the Avalon has always given to my husband. Cleanliness, food is outstanding. The staff always willing to help with problems and support in any way possible. They give the best at all times.
It's great to know you have staff and management
who care (and they do). Thank you.

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Review from Susan C (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for 3 months. It became clear due to his behaviour he needed a more specialised home. The management and staff during this difficult time were outstanding both to myself and my husband. I was so sad his stay there ended. The staff even visited my husband whilst he was reassessed.

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Review from Alison D (Stepdaughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather has been in Avalon eighteen months now and I would recommend this home.
He recently had his leg amputated and was in hospital. Staff went out of their way to visit him and the care he has received has been fantastic.
The staff and management are amazing and very caring.

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Review from B G (Daughter of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have been very happy with the service form the staff over the last 3 years. Mum seems well looked after and the meals look appetising with plenty of choice! Mums needs appear to be met and she is content.

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Current Review Score: 8.3 (8.271)

Overview of Review Score

The Review Score of 8.3 (8.271) out of 10 for Avalon Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Avalon Care Home is calculated as follows: ( (23 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.827 Points relating to the number of positive Reviews for Avalon Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 3 Positive Reviews ÷ 5.2 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (11)

Ann-Louise

Ann-Louise Jones

Job Title: Registered Manager

Joined: 2004

Ann has been the Registered Manager since taking over the care home in 2004.


Ann is deeply committed to all her residents and ensuring they receive the highest standard of care whilst with Avalon.


Linda

Linda Kearns

Job Title: Relief Manager

Joined: 2017

Linda has been with Avalon as the Relief manager since 2017. Previous to this she was a registered manager for 19 years. Linda regularly mentors staff and ensures her years of knowledge are passed on through Avalon's standard of care.


Sarah

Sarah Murray

Job Title: Consultant

Joined: 2022

Sarah joined the Avalon team in 2022 and has become a loved member of the team.


Leigh-Ann

Leigh-Ann Slade

Job Title: Senior Care Assistant

Joined: 2022

Senior Care Assistant


Jason

Jason Hall

Job Title: Night Care Assistant

Joined: 2021

Jay is a day-time carer in the Avalon team. He is passionate in ensuring residents needs/ wants are met to a high standard.


Debra

Debra Knight

Job Title: Senior Care Assistant

Joined: 2016

Debra has been a part of Avalon's team for nearly 10 years.


Grace

Grace Thompson

Job Title: Care Assistant

Joined: 2021

Grace has been at Avalon since 2021. She is currently studying away at university but does come back to the Avalon team in the holidays and over the summer.


Jonathan

Jonathan Taylor

Job Title: Support Worker

Joined: 2022

John is one of the Avalon team's Support Workers. He ensures residents are having a good time and regularly hosts karaoke, piano playing and singing for all residents to enjoy.


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Michelle Fitzpatrick

Job Title: Night Care Assistant

Michelle is a member of the Avalon team who ensures that residents receive a high standard of care throughout the night.


Samuel

Samuel Rigby

Job Title: Kitchen Manger/Head Chef

Joined: 2023

Sam has recently joined the Avalon team in May this year. He takes pride in his cooking and makes sure to cater to all resident's preferences.


Angela

Angela Hall

Job Title: Housekeeping

Joined: 2010

Angela has been a part of the Avalon team for 10+ years.


Frequently Asked Questions about Avalon Care Home

What types of Care is Avalon Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avalon Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Avalon Care Home have?

There are 26 Single Rooms.

What are the Facilities & Services at Avalon Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Care Home to the centre of Southport?

0.5 mile(s) as the crow flies, distance by road may be significantly further.