Avalon Care Home

24 Duke Street, Southport PR8 1LW

Avalon Care Home, Southport

Avalon Care Home has a dedicated team of staff, working to enhance the lifestyle and choices of its service users. Avalon puts its service users' dignity and welfare first and foremost.

Avalon offers a varied menu, catered to the needs of the individual. Service users have access to a hairdresser, physiotherapist, dentist, optician and chiropodist. Entertainment includes: singers, movies, regular events, pet days, and activities provided by activities assistants. The care home also has a minibus which takes service users out on day trips.

Fees are determined upon initial assessment and dependent on service users' needs.

Care Provided by Avalon Care Home

Type of Service
Privately Owned
For a maximum of 26 Service Users

Primary Care Categories
Dementia
Older Person Care
Physical Disability
Respite Care
Sensory Impairment
Younger Adults

Care Offered
Huntington's Disease

Other Care Provided
Own GP if required
Physiotherapy

Good to Know

Owner
K Jones and R Brown

Person in charge
Ann-Louise Jones (Registered Manager)

Local Authority / Social Services
Sefton Council ( click for contact details)

Admission Criteria
- Full Assessment of Care Needs Prior to Admission
- Ages 40+

Room Information
- Single Rooms (26)
- Couples/Companion Rooms (0)
- Single Rooms with ensuite Wet Room (6)

Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 4

Funding & Fees Guide for Avalon Care Home

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care £800 – £1,000
Hairdressing & Podiatry are funded by the Client. 1:1 Care Provision is £22 per hour for each member of Staff - this may be part or fully funding depending on the post assessment & Local Authority.
(these prices are only a guideline, please contact Avalon Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Phone Point in own room
Residents Internet Access
Stairlift
Television point in own room
Wheelchair Access

Visiting
Where Duke Street and Talbot Street meet there is a black gate leading into Avalon Care Home's Garden. There will be a main set of stairs for visitors to access the home. Staff will answer the door upon hearing the door bell. Please sign in and out on entering and leaving.
There is a wheelchair friendly entrance to the home also available.

Parking
Avalon Care Home does have a small parking area on the ground but due to the size it is used for deliveries and emergency vehicles only. Alternative parking can be found on Talbot Street and Duke Street. Please check for a any payment meters.

Order by:

Review from Val S (Wife of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience

My Husband settled into Avalon very quickly. He receives excellent day to day care from the Manager and all the Staff.
There is a very homely atmosphere, everyone is treated individually with gentleness and respect.

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Review from Dorris M (Sister of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience

My sister died in February 2016.
She had lived in Avalon for two and a half years. I was also nursing my husband, at home for three years. My sister could not have had better care and I cannot praise the staff high enough for their loving care which was also shown to me. When my sister died she did

not have any bedsores which is proof of excellent caring.

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Review from Leonard T (Cousin of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience

I am a regular, if infrequent, visitor to 'Avalon EMI/DE Care Home'. My cousin is 90 years old and both of his legs have been amputated. He is also dyslexic and cannot read and write. I see him approximately every three weeks and I am the only family member who does. I find that he is cared for with

love and affection by all of the staff. He is cared for mentally, physically and spiritually and his care could not be bettered.

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Review from Mark G (Son of Resident) published on 23 July 2016
Submitted via Postal Card • Report

Overall Experience

All staff are at all times courteous, polite and helpful.The premises has a high standard of cleanliness and is always a friendly atmosphere. The entertainment is also of a good quality I have often sat with my mum and enjoyed a good sing song.

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Review from Jan F (Daughter of Resident) published on 23 July 2016
Submitted via Postal Card • Report

Overall Experience

Great family atmosphere, feel like we are always involved in dads care. Staff and management always there to support dad and ourselves, cannot fault anything!!
Having got friends parents in the same situation I know I found a great gem of a place. Thank you Avalon!!

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Review from Bill L (Partner of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience

Very happy with home and would recommend it to anyone. Friendly staff who are very caring and look after my wife well.

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Review from Philip C (Husband of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience

My wife who had Alzheimer's disease was resident in Avalon from February to May 2016 at which time she died of her illness. I visited every day during that period and therefore can testify with considerable knowledge of the establishment. Without exception the staff were extremely helpful, but more

importantly loving and caring. My wife received the sort of care that was all that one would wish for. The supervisory team were highly knowledgeable and available at all times of day or night to assist relatives of the residents - an important part of their philosophy. The home was very capably managed by the Manager who gave the same unstinting help to all and was an inspiring leader of staff.
Of course nothing is absolutely perfect and if I were asked to recommend any improvement it would be that there was a requirement for at least one member of staff to be present in the lounges at all (daytime) times.

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Review from John G (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience

The staff are always welcoming. They care for the residents very well. Nice that they don't wear uniforms as the residents feel more comfortable. Very homely, can visit anytime day or night, always very accommodating and nothing is too much trouble.

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Review from Dave G (Son of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

My mum is well cared for by professional staff. The home is clean, fresh and well maintained. My mum enjoys the food and activities provided by the home. Residents have regular visits from hairdressers and chiropodists as well as access to doctors when needed. Staff act on any concerns in a quick and

efficient manner. I would recommend this home without hesitation.

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Review from Marjorie H (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother's transition from her own home to Avalon care home was something we as a family were quite worried about. Thanks to the manager and her care support, practical assistance and kindness my mother settled extremely quickly at Avalon and her care has been outstanding since she moved in in February

2016. Before she moved to Avalon my mother now 97 had lost a lot of weight as she was disinterested in food and would only drink small amounts . The dedicated team have given my mother such wonderful care that she has gained a stone in 4 months and now loves her meals again. She is much happier and regularly tells us I like it here.

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Review from David A (Son of Resident) published on 23 June 2016
Submitted via Website • Report

Overall Experience

Since my mother has been a resident at the Avalon she has been treated with the highest respect and dignity. She enjoys the activities and especially the day trips that have been provided. Mum relishes the interaction that the staff provide who will always make time for her. The meal times are her highlight

of her the day and she has never yet been disappointed. She has her own room with en suite which is fitted with movement activated sensors so monitoring is always there. I have no worries that Mum will wander and become disoriented thus causing her stress. Throughout the day there are various activities that all resident are encouraged to participate in therefore giving her the stimulation she needs.

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Review from Joesph Colin M (Friend of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience

I visit a resident who is an old friend of many years, every two weeks with two other friends from Formby. I find all the staff friendly and caring both to the residents and ourselves. Mostly sat out in the lovely front garden on comfortable chairs cheerfully chatting and enjoying the sunshine. I have

also been in the nice resident's room with en-suite toilet/bathroom. The home is secure with stairs and lift in addition to a large and small lounge for all. I couldn't wish for a friendlier atmosphere and staff.

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Review from Geoffrey H (Friend of Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience

This review was made on a dry day, with a medium number of people out in the well maintained garden. The atmosphere very good and sunny. Members of the home were very relaxed and smiling. The lawn outside the building was in good condition with tables and seats available.

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Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (11)

Ann-Louise Jones

Job Title: Registered Manager

Joined: 2004

Ann has been the Registered Manager since taking over the care home in 2004.

Ann is deeply committed to all her residents and ensuring they receive the highest standard of care whilst with Avalon.

Linda Kearns

Job Title: Relief Manager

Joined: 2017

Linda has been with Avalon as the Relief manager since 2017. Previous to this she was a registered manager for 19 years. Linda regularly mentors staff and ensures her years of knowledge are passed on through Avalon's standard of care.

Sarah Murray

Job Title: Consultant

Joined: 2022

Sarah joined the Avalon team in 2022 and has become a loved member of the team.

Leigh-Ann Slade

Job Title: Senior Care Assistant

Joined: 2022

Senior Care Assistant

Jason Hall

Job Title: Night Care Assistant

Joined: 2021

Jay is a day-time carer in the Avalon team. He is passionate in ensuring residents needs/ wants are met to a high standard.

Debra Knight

Job Title: Senior Care Assistant

Joined: 2016

Debra has been a part of Avalon's team for nearly 10 years.

Grace Thompson

Job Title: Care Assistant

Joined: 2021

Grace has been at Avalon since 2021. She is currently studying away at university but does come back to the Avalon team in the holidays and over the summer.

Jonathan Taylor

Job Title: Support Worker

Joined: 2022

John is one of the Avalon team's Support Workers. He ensures residents are having a good time and regularly hosts karaoke, piano playing and singing for all residents to enjoy.

Michelle Fitzpatrick

Job Title: Night Care Assistant

Michelle is a member of the Avalon team who ensures that residents receive a high standard of care throughout the night.

Samuel Rigby

Job Title: Kitchen Manger/Head Chef

Joined: 2023

Sam has recently joined the Avalon team in May this year. He takes pride in his cooking and makes sure to cater to all resident's preferences.

Angela Hall

Job Title: Housekeeping

Joined: 2010

Angela has been a part of the Avalon team for 10+ years.

Avalon Care Home

Care Provided by Avalon Care Home

Good to Know

Funding & Fees Guide for Avalon Care Home

Facilities

Avalon Care Home Reviews (33)

Overview of Review Score