Chase Heys Residential and Respite Service

26 Chase Heys, off Bibby Rd, Churchtown, Southport PR9 7LG
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8.7 4 Reviews
  • Chase Heys Residential and Respite Service, Southport
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Care Provided by Chase Heys Residential and Respite Service

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care

Good to Know

  • Person in charge
  • Julie Harrison (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Ground Floor Accommodation only
  • Visiting

  • To be arranged through contacting the service.


  • Parking

  • Parking is available outside the home.


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Chase Heys Residential and Respite Service Reviews (4)

8.7

Chase Heys Residential and Respite Service has a Review Score of 8.7 (8.718) out of 10, based on 3 reviews in the last 2 years. Over all time Chase Heys Residential and Respite Service has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
2
3
3
1

Review from Vanessa B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently spent a week at Chase Heys Residential and Respite Service. The staff are so friendly and welcoming, they did a great job in helping him rehabilitate, especially the occupational therapists, who came to his apartment to make sure everything was safe for him to return home. They gave
him lots of encouragement to become more mobile, we would definitely recommend Chase Heys.

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Review from Helena S (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother spent a short time at Chase Heys Residential and Respite Service after a hip fracture. The genuine care shown by all the staff was exceptional. Nothing was too much trouble. My mother's room was welcoming and homely. She said the food was lovely. I was always made to feel welcome and
involved whenever I visited.

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Review from Ann H (Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Chase Heys for almost 4 weeks in March this year, after being discharged from the hospital. The care I got was second to none. When I went there I could only walk about 5 steps, with a Zimmer. I was told I would soon be walking, albeit with a rollator. The physio team was very good, and
firm but ready to give you a hug if you needed one. The carers were very kind and helpful, nothing was too much trouble. The laundry was collected and returned the same day. The food was good, just what you would eat at home. I had a lovely room, dual aspect, with a TV. I have absolutely no complaints, and would recommend Chase Heys to anybody who is offered a place there.

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Review from Gillo B (Friend of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Has new management taken over? On a recent visit to my elderly friend, I was shocked by one key staff member, who complained to me quite openly and volubly in public, about my friend who has vision and hearing problems. She made it clear that my friend's needs were irritating to her. As I'm not next
of kin, I was shocked she would be so indiscreet, it left me with a bad impression of the staff and concerned for my friend. Also, my friend is not the type to complain but I could see she was unhappy in there. I'm sure there must be good people working there but that was not my impression during both my visits.


I've looked after a few elderly family members over the last 15 plus years and Chase Heys was always the preferred care facility for respite care. I was always happy with the care and the facilities, and the majority of those who went there were very happy with their stay. I can't say the same for my friend and I would no longer recommend it to anyone.


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Current Review Score: 8.7 (8.718)

Overview of Review Score

The Review Score of 8.7 (8.718) out of 10 for Chase Heys Residential and Respite Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Chase Heys Residential and Respite Service is calculated as follows: ( (30 Excellents x 5) + (1 Goods x 4) ) ÷ 31 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for Chase Heys Residential and Respite Service is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Chase Heys Residential and Respite Service

What types of Care is Chase Heys Residential and Respite Service registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chase Heys Residential and Respite Service have?

There are 30 Single Rooms.

What are the Facilities & Services at Chase Heys Residential and Respite Service?

Ground Floor Accommodation only is one of the Facilities & Services.

How far is Chase Heys Residential and Respite Service to the centre of Southport?

1.6 mile(s) as the crow flies, distance by road may be significantly further.