Connell Court

20/22 Weld Road, Southport PR8 2DL
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9.9 92 Reviews
  • Connell Court, Southport
Connell Court offers warm and welcoming residential care for up to 37 residents in purpose-built, ensuite accommodation in beautiful Birkdale. The passionate team provides person-centred care in a home-from-home setting. Connell Court also offers short-term respite care.

As soon as you arrive, you'll see why people consider Connell Court a second family. A highly-trained team of dedicated and experienced staff works hard to ensure that the people in their care, and their friends and family, feel truly at home.

Staff encourage residents to live the life they want to lead: shared living/dining areas provide opportunities to interact with the tight-knit community, whilst they also encourage independence and pursuit of individual interests, through access to numerous activities as well as support with specific medical requirements.

Connell Court is close to lots of local amenities.

The activities team prepares a weekly schedule promoting physical, mental and social stimulation, offering group activities, as well as 1 to1 time. They value the stories and experiences of all residents in their care, getting to know each individual, their achievements and hobbies and will adapt their interests into the activities they provide.

In addition to a diverse diary of daily activities that take place in the home, they also focus on themed days, afternoon outings, local entertainment in the home, as well as meaningful moments. Every occasion is celebrated at Connell Court. Whether its a cream tea afternoon, a Ukelele lesson, or a talk on Charles Dickens, there is something for everyone to enjoy.

Show Connell Court on the Map

Care Provided by Connell Court

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crestview Care Ltd
  • Person in charge
  • Anna Harvey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1976
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Connell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,094 – £1,373
  • (these prices are only a guideline, please contact Connell Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Offer free parking on site.


Connell Court Reviews (92)

Total of 92, showing 61-80
9.9

Connell Court has a Review Score of 9.9 (9.918) out of 10, based on 35 reviews in the last 2 years. Over all time Connell Court has 92 reviews.

Overall Experience

  • 79
  • 13
  • 0
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Date Published

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Review from I J (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court provides an excellent environment for elderly people to live in. It is well managed and the level of care provided by all the staff takes into account the needs and wishes of the residents. The staff take the time to get to know the residents and understand both their personal and emotional
needs. The residents are always treated with dignity and respect. All the facilities including the catering are maintained to a high level.

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Review from R R (Regular Volunteer) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home weekly to give communion to the Roman Catholic residents.
The place is always clean, the staff helpful and happy and the organised activities are plentiful and varied.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for taking the time to review and your comments. I will share this with my colleagues.


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Review from J W (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am very satisfied and Connell Court is a very pleasant and friendly place to visit. My sole reservation regards the food, my mother reporting it as very variable with some excellent meals but also some very poor ones, especially at tea time.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your review and your comments; I am glad you feel Connell Court is a very pleasant and friendly place to visit. At Connell Court we are constantly working in partnership with our residents to improve the food that is provided; we regularly engage with our residents to obtain feedback and will continue to focus on improving the food for our residents to enjoy. Please do not hesitate to come to see me if you would like to discuss your concerns. In the meantime, I will arrange for the chef to speak to your mother to see if there is anything we can do to improve this.


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Review from J F (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Was highly recommended and not disappointed. Very professional and capable staff; caring and friendly. Excellent systems in place to monitor care, support and cleanliness.
Daily activities and entertainment and impressive celebrations of important events eg Easter, royal weddings.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much, J F, for your very welcomed feedback. Myself and the staff really appreciate your positive comments.


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Review from N L (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from management down did their very best to provide a wonderful service, they could not do enough for me.
The food provided by the carers was tasty and nourishing.

Reply from Anna Harvey, Home Manager at Connell Court

I would like to say thank you for such a wonderful review that is much appreciated by myself and the team. We work tirelessly to ensure that our residents get the best service possible at Connell Court. I will pass your compliments on to the team.


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Review from Steve W (Son of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court looked after my mum during her rehabilitation from hospital between April and June 2019. They did a great job. Very friendly and welcoming, they made her feel relaxed and at home from day 1. Nothing was too much bother for the helpful and courteous staff and they did their utmost to ensure
I could speak with my mother whenever I called and kept me up to date with her progress whenever I asked.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your very kind words and positive comments; it was a pleasure to care for your mum and we hope she is loving being home again.


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Review from Michael G (Cousin of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the home for 12 months and every time I go I am greeted by very welcoming staff no matter what part of the building I am in. The social side is very good and this shows in the face of the person I visit. You can always get yourself a hot drink, which is good if you have travelled
some distance.

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Review from Phil B (Son of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Connell Court since January 2019 and has been more than happy with every aspect of living there so it's top marks from me.

Reply from Anna harvey, Home manager at Connell Court

Thank you for your very nice comments we appreciate this, we are happy to be able to care for mum, I will pass your comments to the team.


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Review from Kathleen L (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connell Court just over a year ago and we are so pleased to see her happy and settled. She was very reluctant to move in despite failing health and going through a very sad loss at the time, but with the patience and sincere and professional care of the staff she is now so much
better. The atmosphere at Connell Court is friendly and happy, and we are very grateful to the management and carers who have made great efforts to engage with and understand my mother.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for taking the time to review Connell Court. I am pleased that Mum is happy in our care. We are very appreciative of your positive feedback and I will pass this on to the team.


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Review from Lynn S (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Connell Court for nearly two weeks now. I can't praise the home and staff enough, all the staff are warm, welcoming and friendly. I am confident mum is getting the best care possible. My sister and I visited many homes looking for a place for mum and this is head and shoulders above
the rest.

Reply from Jennifer Mcculloch, Admin at Connell Court

Hi Lynn, thank you for your feedback. We pride ourselves on making everyone feel welcome, enjoying our homely atmosphere, treating everyone who comes through our door with respect and dignity. We are so pleased that after visiting many homes that you choose us for your mums care. It is a pleasure to have your mum stay with us. I will pass your comments on to our team.


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Review from Alison (Niece of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Connell Court provided very good care for my uncle. He was an extremely private man and his lack of interest in being sociable was largely because he was virtually blind so he struggled to connect easily with staff and residents. Nevertheless, the staff grew to understand him well - particularly one
of the senior staff who was exemplary in her level of support for him.


There is no other family member in the area of Birkdale who would need the care of Connell Court but I am grateful to all the all the staff there for providing a well led and managed home for my uncle. The staff were always warm, welcoming and informative when I visited and I was able to enjoy a number of meals with him which we both truly appreciated.


Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for taking time out to complete this review, we very much appreciate the kind comments and we are very fortunate to have had your uncle in our care, he touched all of our lives. I will pass on your feedback to the team.


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Review from Jim L (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the loving care my mother is receiving at Connell Court. She entered the care home in November 2018 and was made welcome by the staff and other residents right from the start. She has a medical condition which is closely evaluated by the staff and the GP or medics are called in
when necessary.
I am particularly pleased with the way they communicate with me. Both by email and telephone the staff keep me posted on anything and everything happening with my mother. Also, when I call the home to find out how she is doing, everyone who picks up the phone is fully aware of my mum's status. This is particularly important to me as I live abroad and cannot visit as much as I'd like to.

Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you so much for your wonderful review of the care and support you receive at Connell Court. It is great to hear that you are happy with the consistency of care given to your mum. I will ensure your comments are shared amongst the team.


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Review from Helen C (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connell Court over a year ago. It was her choice and she is very happy there. She enjoys the activities. My mother and I have found the staff to be very caring and the home well run.

Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you for your lovely comments. It is a pleasure to have your mum stay with us. We pride ourselves on the care and support our staff provide and its lovely to see it reflecting in your review.


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Review from V C (Niece of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court is an extremely clean, friendly and pleasant home. Staff are courteous, caring and available. A varied activity schedule and meal selection is available weekly to residents. The manager actively engages with both residents and staff.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your comments I will pass this on to the team.


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Review from Tracey (Daughter of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent four weeks respite at Connell Court following a fall and breaking her shoulder.
From the moment she arrived, she was made to feel very welcome. Her room was very clean, warm and comfortable. Mum said the meals were superb, excellent choice, well prepared and presented, wholesome and nutritious.
Well done chef.
The staff, from the manager to the carers, they couldn't do enough for mum, so caring and always had smiles on their faces. Nothing was too much trouble. A better team you couldn't wish to meet.
As a nurse myself, I couldn't have wished for a better place for mum to stay and recuperate.
A big heartfelt thank you to you all. Your care and compassion is outstanding.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your kind comments.


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Review from T D (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy in Connell Court, Southport. Staff are always very professional and the manager is very capable, putting care and needs of the residents first. The fabric is always being refreshed. Connell Court has a homely and happy atmosphere.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your feedback. We will share with the staff team.


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Review from Angela A (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our late mother had spent the past ten years in this MHA home, chosen because she was a Methodist and enjoyed visits from people at the local church, spiritual support, activities, and worship in-house, to which she was able to contribute.
In the last weeks of her life, increasingly frail, she received
excellent care and love from all the staff without exception, regardless of their job description.
We spent the last week beside her bed, and could not praise enough their dedication and willingness to go to any lengths to look after her and indeed also us!

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Review from Mark H (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, friendly atmosphere, staff. Kind and considerate and very helpful. Rooms very warm, clean and comfortable. Food delicious and well prepared. Residents treated with dignity, care and kindness. Good range of activities for residents. Management good and well organised. Overall highly recommended.

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Review from Brian J (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with a great standard of care. Staff make a big effort to make it a home from home.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your positive comments, I will pass this on to the team.


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Review from P W (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 1 year. We are very satisfied with all aspects and would recommend this home for any friends or family.

Reply from Anna Harvey, Home manager at Connell Court

Thank you so much for the positive feedback.


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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Connell Court is calculated as follows: ( (385 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 416 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connell Court is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Anna Harvey

Job Title: Home Manager

Joined: 2016

Anna has over 40 years experience, specialising in residential care, orthopaedic and spinal injuries.
She is proud to be the manager at Connell Court where she has a dedicated core group of staff who are passionate and always strive towards excellence.