Connell Court

20/22 Weld Road, Southport PR8 2DL
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9.9 92 Reviews
  • Connell Court, Southport
Connell Court offers warm and welcoming residential care for up to 37 residents in purpose-built, ensuite accommodation in beautiful Birkdale. The passionate team provides person-centred care in a home-from-home setting. Connell Court also offers short-term respite care.

As soon as you arrive, you'll see why people consider Connell Court a second family. A highly-trained team of dedicated and experienced staff works hard to ensure that the people in their care, and their friends and family, feel truly at home.

Staff encourage residents to live the life they want to lead: shared living/dining areas provide opportunities to interact with the tight-knit community, whilst they also encourage independence and pursuit of individual interests, through access to numerous activities as well as support with specific medical requirements.

Connell Court is close to lots of local amenities.

The activities team prepares a weekly schedule promoting physical, mental and social stimulation, offering group activities, as well as 1 to1 time. They value the stories and experiences of all residents in their care, getting to know each individual, their achievements and hobbies and will adapt their interests into the activities they provide.

In addition to a diverse diary of daily activities that take place in the home, they also focus on themed days, afternoon outings, local entertainment in the home, as well as meaningful moments. Every occasion is celebrated at Connell Court. Whether its a cream tea afternoon, a Ukelele lesson, or a talk on Charles Dickens, there is something for everyone to enjoy.

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Care Provided by Connell Court

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Crestview Care Ltd
  • Person in charge
  • Anna Harvey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1976
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Connell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,094 – £1,373
  • (these prices are only a guideline, please contact Connell Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Offer free parking on site.


Connell Court Reviews (92)

Total of 92, showing 81-92
9.9

Connell Court has a Review Score of 9.9 (9.918) out of 10, based on 35 reviews in the last 2 years. Over all time Connell Court has 92 reviews.

Overall Experience

  • 79
  • 13
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Date Published

92
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Review from A S (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home to be clean and a happy place with activities wide-ranging to suit most residents. The food always looks good.


Looking forward to the event on 4th November 2017. Enjoy attending the relatives meetings and find them very useful.


The manager and staff do their best to ensure that

everything runs smoothly and residents and residents are cared for.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your feedback this is appreciated


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Review from Cosmo F (Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Came from Southport Hospital on a two-week stay and I am still here, loving it (six weeks later) I have just applied for long-term stay. What more can I say.

Reply from Anna Harvey, Home manager at Connell Court

Many thanks for your kind comments I will pass this on to the team.


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Review from Bernie S (Friend of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 2 very good friends staying here, and what I have observed over the past 7 months is that all of the staff have a good and genuine, caring relationship with all people, whether it be residents or visitors. Both of my friends have a very comfortable and respectful way of life. They are very well
looked after. I would thoroughly recommend Connell Court, Southport to anyone looking for a clean and well-managed care home for their loved ones.

Reply from Anna Harvey, Home Manager at Connell Court

Many thanks for your positive comments, I will pass this onto the team.


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Review from Ed D (Son of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 103-year-old mother was still living independently in a retirement flat until 2 months ago. We looked at a number of care homes, but we knew we had found the right place as soon as we walked through the door of Connell Court. It felt like "home". Mum had the choice of two rooms, both were great
but she chose the bigger one, which would have been our choice as well. Whilst she still feels that she is not ready for this change, and is still coming to terms with it, she, nevertheless, has nothing but praise for the place, the wonderful staff and the wonderful food. The staff have worked hard to settle her in.

Reply from Anna Harvey, Home Manager at Connell Court

Many thanks for your comments, I will pass onto the team.


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Review from D S (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Connell Court for nearly two years. She had suffered a big operation on her intestines and has recovered well. She is well looked after, the food is well balanced and her medications are well controlled. The staff are patient and caring. She holds the senior staff in high regard.
She is now 96 and does not want to move anywhere else.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your feedback, I will pass this onto the team.


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Review from H W (Granddaughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home feels more like a 4-star hotel than a care home. The food and service is good and the regular open day events are fun and professionally run. There is never an old people smell or urine smell. It's kept scrupulously clean and tidy. My grandmother is treated with respect and love which is obvious.
Staff are kind, patient and efficient. Fantastic care home!

Reply from Anna Harvey, Home Manager at Connell Court

Many thanks for your positive comments, I will pass them onto the team.


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Review from Ted T (Regular Volunteer) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome at the door by the manager to start with. Had afternoon tea the residents and all of them I spoke to were completely happy with the home. The surroundings were clean and modern with large PVC windows giving an airy atmosphere. I felt happy to be there and if I was 20 years older, I would
reside there. Best care home I've seen in Southport.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your kind comments


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Review from Olwen W (Regular Volunteer) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a good congregation of mostly ladies with just a couple of men. Everyone seemed to enjoy the service and sang well. We always have a good welcome, my husband and I, and a cup of coffee awaits us most months. All seemed well and keen to chat before and after the service. As always, we had
a good experience and always look forward to our monthly visits.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your comments


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Review from Barrie W (Regular Volunteer) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home never smells as some homes.
Residents are smartly turned out. Staff are caring and attentive. Home, gardens and grounds well maintained.
I understand the food is good.
I can't comment on value for money as I am not aware of costs.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your comments.


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Review from Loretta M (Niece of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions of Connell Court are that it is clean, bright, cheerful and well run. The ratio of staff to residents is good and there is a good rapport between the residents and staff. My aunt is content and happy there and enjoys the food. Staff are ready to respond with patience to her needs and
requests. I am glad for her to be there.

Reply from Anna Harvey, Home manager at Connell Court

Thank you for your lovely comments I will pass on to the team.


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Review from J H (Sister of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With living so far away some things are hard to judge and go on what and how my sister speaks. Friend visiting help in this. I was impressed on our first visit by information given questions answered. Our family were amazed how quickly she settled in.
This shows the staff worked hard to help in this.
My sister in her words is happy and made friends. The staff inform me of necessary details I.e like a fall.
I've been in a number of homes and Connell Court is bright nobody smells, good stimulating displays with activities to keep mind and body working. How kind for cards and girls presented at Christmas and Easter etc.
I can rest assured my sister is safe and cared for especially as we are so far away.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your very kind comments I will pass this on to the staff team, who I am sure will appreciate them.


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Review from Jennifer D (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Connell Court MHA Home, Southport is excellent. I visit my mother 3 or 4 times a week, know the staff and trust the home to look after my mother as she deserves. The building is lovely, set in huge gardens which in the summer are used for holiday events such as strawberry teas and a
garden party.

Reply from Anna Harvey, Home manager at Connell Court

Thank you so much for your very positive comments which I will pass to the staff team, I am sure they will appreciate this.


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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Connell Court is calculated as follows: ( (385 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 416 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connell Court is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Anna Harvey

Job Title: Home Manager

Joined: 2016

Anna has over 40 years experience, specialising in residential care, orthopaedic and spinal injuries.
She is proud to be the manager at Connell Court where she has a dedicated core group of staff who are passionate and always strive towards excellence.