Hampton Court

34 Scarisbrick New Road, Southport PR8 6QE
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9.6 37 Reviews
  • Hampton Court, Southport
Located in Southport, Hampton Court offers short-term respite, long-term residential and specialist dementia care for 26 residents. They always go the extra mile to ensure residents feel right at home, giving them plenty of opportunities to pursue their hobbies, make new friends and live as independently as possible.

Beyond expert dementia care support, it’s their attention to the little details and focus on resident experience that sets Hampton Court apart from other care homes in the area. They place extra emphasis on the quality of food and activities they provide, employing a resident chef, kitchen staff and dedicated coordinator to arrange an engaging range of fun activities each week.

Hampton Court really is the ideal location in which to provide first-class residential care. The beautiful red-brick building receives a lot of compliments from residents and visitors alike, as do the landscaped gardens.

If you decide to plan a visit in-person or online, you’ll immediately notice the homely feel that runs throughout the private bedrooms, lounges and shared communal spaces. Get in touch today!

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Care Provided by Hampton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stefanie Grant (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Hampton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £916 – £1,099
    • Self-Funded Residential Dementia Care £916 – £1,099
    • RESPITE Self-Funded Residential Care £1,098 – £1,318
    • RESPITE Self-Funded Residential Dementia Care £1,098 – £1,318
  • (these prices are only a guideline, please contact Hampton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am-12pm
    2pm - 4pm
    6pm-8pm


  • Parking

  • Off-street parking


Hampton Court Reviews (37)

Total of 37, showing 1-20
9.6

Hampton Court has a Review Score of 9.6 (9.569) out of 10, based on 11 reviews in the last 2 years. Over all time Hampton Court has 37 reviews.

Overall Experience

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  • 5
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Date Published

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Review from M B (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found staff to be very pleasant and welcoming. They try to include all residents to join in the various activities that I've seen going on when I have visited at various times.

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Review from Andrew A (Husband of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have contemplated and cogitated and concluded that Hampton Court is well-led by the manager with a good team supporting her and quests. I have no concerns in her care whilst she is a resident in the home, as the room she sleeps in is comfortable enough and she is well-fed and relatively happy. Her
day might well be a bit more active and the staff may well reflect that in the future. To all that are involved in my wife's care - thank you.

Reply from Stefanie Grant, Home Manager at Hampton Court

Thank you so much for your kind review. We always strive to provide the best possible care and truly appreciate your feedback. Thank you.


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Review from J W (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Deeply regret putting my beloved Mum in this home. Found my Mum in bed unconscious and had to phone an emergency ambulance myself. Paramedics shocked on arrival. Failed to let either myself or my sister know until 4.30 pm that they had left our Mum in bed all day, despite specifically informing the
manager that our Mother was not to be left in bed/put back to bed. Kept asking staff to bring in the GP. They claimed that they could not get through to my Mum's GP despite hanging on the phone for 2 hours, yet I am advised that all care homes have a direct telephone number to the GP. They did not keep a fluid chart and let our Mother become seriously dehydrated.
Tried to move my Mum to another more suitable care home, but the manager gave my Mum a very bad review at the telephone assessment so that the new care home would not take my Mum, who was charged almost £1,000 per week (from her own money).
Cannot recommend Hampton Court.

Reply from Stefanie Grant, Home Manager at Hampton Court

Dear J W,
The wellbeing and dignity or our residents are our highest priority. The situations you have described regarding your mother's care are deeply concerning. I would like to assure you that we take your feedback extremely seriously. We understand how important it is for our families to feel totally confident about the care we provide and having achieved a Carehome rating in excess of 9.7 for the last 12 months and a 10 rating for the last 6 weeks, we are extremely confident in the professional care and support we provide. We would like to address the points you have raised.


1.   At no point was your mother unconscious.
2.   Following an assessment the GP recommended that your mother be taken to the hospital. However, we understand that you did not agree with this suggestion at the time.
3.   When the paramedics arrived, they were not alarmed by her condition.
4.   Our home contacted the ambulance service on the same day to ensure prompt medical attention.
5.   We informed you about the situation between 12:30pm and 1:30pm keeping you updated on her wellbeing.
6.   Your mother was feeling unwell, so we allowed her to rest in bed, which is not her usual routine.
7.   Please note that our care homes do not have direct telephone lines to GPs, and there may have been a misunderstanding regarding this matter.
8.   We maintain a detailed fluid chart for your mother (and all residents) which is available for review at your convenience.
9.   Regarding the new care home, they only asked two specific questions (by telephone) before making their decision not to admit your mother. We remain dedicated to delivering exceptional care and transparency. Should you require any additional information or assistance, please feel free to contact us directly.


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Review from N R (Friend of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last two years I have been visiting the home almost every day to visit my friend who sadly had dementia and needed extra support. Firstly on arrival the welcome was lovely and my friend had settled in and found many new friends, and the freedom to walk around the 3 spacious lounges and join
in the warm, calm atmosphere. I was always greeted by smiling and laughter, the care was dignified, professional and kind. The manager, deputy manager and all staff are exceptional in all they have done over the last two years, the best home we could of chosen, they met all needs and beyond up until the final days. The care stepped up when more support and nursing input was needed, what a wonderful team, thank you all.

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Review from Diana B (Next of Kin) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care that was given to my friend when she was here. Staff were amazing. Nothing was too much trouble. Wouldn't hesitate to recommend the home to anyone looking for somewhere for a family member.

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Review from E M (Grandson of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Court is a lovely place, the staff are excellent and look after my grandad with dignity and respect. They are always flexible with visiting hours and let me visit whenever I want, couldn't be happier with the service and the catering is fantastic.

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Review from P W (Relative of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Court is an amazing Home. The managers and all of the staff are so welcoming, they cater to every need attentively with compassion and care as they all go the extra mile if not further. Best home in the area.

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Review from A N (Niece of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is currently staying in Hampton Court Care Home and has to say she loves it there! Hampton Court is such a lovely home and all of the staff there are super friendly! An all-around great place!

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you so much for your review it's very much appreciated. We are happy you're happy with our service.


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Review from Sue P (Niece of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and aunty are both in there. My aunty hasn't settled as well as my mum. She has good days and bad. Mum has settled very well; she's so happy. The staff are lovely and kind and see to both their needs.

Reply from stefanie grant, General Manager at Hampton Court

Thank you for your review! Mum has settled in lovely and Auntie is getting there! We love looking after them both thank you for trusting us with them.


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Review from Sarah J (Niece of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is fantastic. My relative loves it here. The staff are brilliant, full of empathy and extremely caring.
The manager really goes the extra mile to ensure all residents are happy and made to feel secure and included in lots of activities personally catered to suit individual needs.
I
would 100% recommend this home to anyone looking for a secure and comfortable place for their loved one to reside.
Well done to the manager and all of the team, you are all brilliant!

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you for the lovely review. We are very happy you are happy with Hampton Court. I will pass the review on to the team.


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Review from M H (Ex Family Member) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really liked this home, really nice staff, patient and empathetic. Always there to reassure me or my aunt who resided there. Would recommend the care home to others. The manager was also lovely and approachable.

Reply from stefanie grant, General Manager at Hampton Court

Thank you for your review its very much appreciated and will be passed on to the team.


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Review from Maddie N (Granddaughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very accommodating with my Nana and her needs. They have been working out what is best for her to drink from as she has a terrible tremor in her hands, they have also organised for her to have her hair done every week
The home is always lovely and clean and the staff are
always very attentive.
My family is very pleased that my nana is being looked after so well here and she also has the freedom to pop out for coffee with my grandad as and when they like.
Thank you for all the work you do.

Reply from Caroline Regan, Regional Manager at Hampton Court

Thank you for your kind feedback, we will share with our team!


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Review from M P (Brother of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a home! I do not get to visit much as I am elderly myself. They welcomed me with open arms, including other residents of the home. When I was there myself and my sister took part in a parent's evening. We were able to have a meeting with the manager and we helped plan the care my brother needs.
It was wonderful that me and my sister had a trip down memory lane with my brother and the manager of the home. I did not know much about dementia but she was able to enlighten me and point me in the right direction of where I can find out more information. I come away really refreshed and positive that he is going to get the care he needs.

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Review from Karen B (Granddaughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana lives at Hampton Court. She is very settled and happy. It was hard to see her in there at first but after a couple of visits I felt like part of the family. The home have been doing child therapy with residents. My nana loves this! It makes her feel like she has children again.

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Review from Frank M (Brother of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not get to see my brother that often as I live in London. I visited this month and the staff made such a fuss for us. We had afternoon tea in the pod, we were able to have our own space. The home made scones tasted delicious! When I was there the staff introduced me to the App called Cluster. Using
this I am able to see what is happening in the home when the staff post pictures. I am now looking forward to seeing new pictures when I am all the way in London.

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Review from Jane p (Relative of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law lived at Hampton Court. She was so involved with all activities when she first arrived. We was so happy that she had a new lease of life. She had new friends (more than what she did at home). We did not feel bad at all as we knew she was in safe hands of the fantastic care team they
had. One of the days the cleaner even helped my sister in law to the toilet. It truly is a home from home experience. Unfortunately, my sister in law had a natural decline in her health and passed away. However, the care staff nursed her in bed until her very last moments. She was treated with the best dignity and respect that I have ever witnessed. One day I came to the home and when I walked in the room a member of staff was holding her hand and was singing to her. I would highly recommend this home for all those unpaid carers out there who are struggling out there. Thank you Hampton Court, not all superheroes wear capes, they wear a uniform!

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Review from J H (Daughter-in-law of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spoke to the manager about 2 months before my Mother-in-law went in to Hampton Court for a 10 day stay. I felt completely reassured and confident after speaking to her that my Mother-in-law who suffers with Dementia would be treated with the utmost dignity and respect, and I can honestly say she was.
All the staff have my total respect for the wonderful way in which they dedicate their time and show such care to all the residents. They really are angels in disguise and couldn’t do enough for all the residents staying there.
The manager showed me around everywhere and answered all my questions and concerns. The transition from day one was very easy and by the end of my Mother-in-laws stay, the staff didn’t want her to leave and they had fallen in love with her.
Thank you Hampton Court. You exceeded my expectations and I would highly recommend this care home to anyone.
Kind regards.

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Review from A G (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for seven and a half years, and overall, her care and support has been very good. The staff are always pleasant and helpful. We/I would recommend this care home quite readily.

Reply from stefanie grant, General Manager at Hampton Court

Thank you for your review. We love looking after your mum; she is a pleasure, and her singing brightens up our day. We look forward to seeing you soon.


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Review from Gill R (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Hampton Court go over and above what they are meant do in their everyday duties. There is teamwork - making the place run as smoothly as possible. As family we are kept informed about our mum.

Reply from stefanie grant, General Manager at Hampton Court

Thank you for your comment your mum is very improtant to us and we are honoured to look after her.


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Review from Gladys E (Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very happy here. I can't find any fault with the staff or residents.

Reply from stefanie grant, General Manager at Hampton Court

Thank you Gladys for your kind words we are delighted that you are settled at Hampton Court.


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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Hampton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Hampton Court is calculated as follows: ( (110 Excellents x 5) + (8 Goods x 4) + (12 Very Poors x 1) ) ÷ 130 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Stefanie

Stefanie Grant

Job Title: General Manager

Joined: 2015

Stefanie, our Southport manager, joined the Bloomcare family in October 2019 as the manager of Hampton Court, bringing a wealth of experience. She has worked her way up from being a specialist dementia care assistant to managing one of our specialist dementia care homes, accumulating ten years of management experience. Stefanie obtained her NVQ Level 5 in Leadership and Management and has a background in mental health and learning disabilities. She is excited to bring her expertise to the person-centred approach to dementia care that Bloomcare is known for.


Stefanie is known for her warm and friendly approach to care and believes in leading by example, just like all our management staff. At Hampton Court, she has built a team that focuses on Bloomcare's core values, which include love, courage, fun, servant hearts, and integrity. By embracing these ideals, Stefanie empowers her residents to live with their dementia and enjoy the best possible quality of life. Together with her dedicated team, she constantly strives to deliver high-quality care that is patient-centred and regularly reviewed. The holistic approach is key to everything they do and involves close collaboration with colleagues and partners.


To us, the act of one person caring for another holds immense value in life. We eagerly look forward to welcoming you into our home and treating you like family.


Frequently Asked Questions about Hampton Court

What types of Care is Hampton Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hampton Court provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hampton Court have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hampton Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Court to the centre of Southport?

0.6 mile(s) as the crow flies, distance by road may be significantly further.