Hampton Court

34 Scarisbrick New Road, Southport PR8 6QE
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9.6 37 Reviews
  • Hampton Court, Southport
Located in Southport, Hampton Court offers short-term respite, long-term residential and specialist dementia care for 26 residents. They always go the extra mile to ensure residents feel right at home, giving them plenty of opportunities to pursue their hobbies, make new friends and live as independently as possible.

Beyond expert dementia care support, it’s their attention to the little details and focus on resident experience that sets Hampton Court apart from other care homes in the area. They place extra emphasis on the quality of food and activities they provide, employing a resident chef, kitchen staff and dedicated coordinator to arrange an engaging range of fun activities each week.

Hampton Court really is the ideal location in which to provide first-class residential care. The beautiful red-brick building receives a lot of compliments from residents and visitors alike, as do the landscaped gardens.

If you decide to plan a visit in-person or online, you’ll immediately notice the homely feel that runs throughout the private bedrooms, lounges and shared communal spaces. Get in touch today!

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Care Provided by Hampton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stefanie Grant (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Hampton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £916 – £1,099
    • Self-Funded Residential Dementia Care £916 – £1,099
    • RESPITE Self-Funded Residential Care £1,098 – £1,318
    • RESPITE Self-Funded Residential Dementia Care £1,098 – £1,318
  • (these prices are only a guideline, please contact Hampton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10am-12pm
    2pm - 4pm
    6pm-8pm


  • Parking

  • Off-street parking


Hampton Court Reviews (37)

Total of 37, showing 21-37
9.6

Hampton Court has a Review Score of 9.6 (9.569) out of 10, based on 11 reviews in the last 2 years. Over all time Hampton Court has 37 reviews.

Overall Experience

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Review from Aya B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very welcoming place. The staff are extremely approachable, helpful and very friendly. Any problems and worries can be discussed in confidence. Overall the home is a happy place.

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you for your review. I’m glad you find the staff friendly and approachable. We love looking after your dad and we’re honoured you trust us with his care.


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Review from M S (Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole good but I found that my age and mental capacity was much better than most of the other residents and made me somewhat isolated. Activities were sparse, I was told this was because of Covid. Generally, I found rooms etc to be pleasant and conditions good. My markings below I find awkward
because I don't think anything can be excellent unless it is perfect, things rarely are. The staff were friendly.

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about Hampton and will share your comments with the staff.


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Review from L C (Friend of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Hampton Court for a long time now and I am just so happy with the way the staff treat the residents and how they have kept everyone safe throughout Covid. I have built a good relationship with the manager and all the other staff and they would bend over backwards to
help if I asked. I would just like to say Thank You to all the staff their.

Reply from stefanie grant, General Manager at Hampton Court

Thank you for your review. I’m very happy you have enjoyed visiting Hampton Court and that you find the staff friendly. Please continue to be part of our Bloom Care family!


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Review from J C (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hampton Court for over a year now and it's the most settled she has been in a few years. All the staff are so caring and treat all the residents like family. They also made sure my mum was safe throughout the pandemic. I want to say a big thank you to all the staff and management.

Reply from stefanie grant, General Manager at Hampton Court

Thank you very much for your wonderful review. The team at Hampton Court are dedicated to the care and happiness of our residents; your recognition of their efforts in caring for your mum is certainly appreciated by them. Kind Regards.


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Review from Emma J (Granddaughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my nan at Hampton Court and loved how friendly the home was. My nan looked well looked after and seemed to engage really well with the staff there. Nothing is too much trouble and the home welcomes us when we visit. I cannot recommend Hampton Court enough. Thank you to all the staff

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you for taking the time to provide feedback. I am pleased to hear that your nan has been receiving excellent care, attention and kindness from my colleagues. I will be sure to pass on your compliments to the team at Hampton Court. Best wishes Stefanie Grant


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Review from Matthew H (Grandson of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went in to Hampton Court for respite. The staff were amazing. They made my nan look like one million dollars and gave her the time and attention she would not let us give her. We very quickly realised that my nan could not come home and we can think of no better place for her to be. There is
an activity lady on everyday and this is great. Really we can not thank you enough for looking after my nan.

Reply from Stefanie Grant, General Manager at Hampton Court

Thank you very much for your wonderful review. The team at Hampton Court are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your nan is certainly appreciated by them. Kind Regards, Stefanie.


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Review from R J (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care and attention as well as kindness from all of the staff. Nothing is ever too much trouble which has helped ease my worries in these troubled times. Thank you staff. You're the best.

Reply from Audrey Tan, Operations Director at Hampton Court

Thank you for taking time to provide feedback. I am pleased to hear that your father has been receiving excellent care, attention and kindness from my colleagues. I will be sure to pass on your compliments to the team at Hampton Court.

Best wishes,
Audrey


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Review from Carla F (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the manager took over and put her stamp on this home it has really improved so much. My mum is looking a lot smarter, happier and content, there is more going on for the residents and all the staff go above and beyond even more than before. Keep up the excellent work and thank you!

Reply from Haley Shaw, HR Business Partner at Hampton Court

Good Afternoon,
We would like to thank you for taking the time to provide feedback about the services provided at Hampton Court.
We are really pleased to hear that your mum is happy and content and being cared for so well.
We have a kind, friendly and caring team at Hampton Court, who aim to deliver high standards of care to our lovely residents. We are particularly pleased to hear that the staff go above and beyond in all they do, which we hope provides you with some comfort and reassurance during these extremely difficult times.
We look forward to welcoming you back again as soon as it's safe to do so.
Take care.
Kindest Regards,
Bloomcare Family


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Review from Carl K (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Hampton court in October of 2019 and my wife and I could not be more happy with how the team have looked after my mum. Even in the current situation, they have kept us fully up to date on my mum's health and wellbeing.

Reply from Haley Shaw, Head of Compliance & HR at Hampton Court

Good morning. Thank you for taking the time to provide such lovely feedback about Hampton Court. We are pleased to hear that your mum is being cared for so well and that you are kept fully up to date about how she is on a regular basis. We have introduced different platforms during these unprecedented times to ensure families are able to have regular contact with their loved ones. We will ensure your feedback is passed on to the team at Hampton Court and we look forward to welcoming you back again soon. Stay safe. Kindest regards, Bloomcare Family.


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Review from David G (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hampton Court for a year, and she is extremely happy and content. As a family, it's all we wish for.
I find the staff very courteous, helpful and caring to visitor,s and residents.
I always enjoy visiting Mum, and another big point is bringing the dog, all the residents enjoy seeing
him and benefit from his company.

Reply from Haley Shaw, Head of HR at Hampton Court

Dear David,


Thank you for taking the time to share your experience of Hampton Court, it is alway pleasing to receive such lovely, positive feedback about our services. We will ensure that this is passed to the manager & staff team.


We are particularly pleased to hear that the staff are all very courteous, helpful and caring to both residents & visitors. We are also delighted to hear that you take your dog with you when visiting, I am sure this is a highlight of the day for everyone!


We look forward to welcoming you to Hampton Court again soon


Kind regards, Haley.


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Review from R M (Son of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hampton since 2016. He is cared for with utmost dignity. He has Dementia and the Team and Management there understand his needs. Thank you for the great service you are giving my father.

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Review from Shaun S (Son of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care you have given to my father over the past three years. My family and I cannot thank the Management and the Team enough.

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Review from T S (Friend of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this Home highly. The care given to my friend has been excellent. Keep up the great work!

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Review from Margaret L (Friend of Resident) published on 1 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited my friend who lives in the care home for more than 5 years now. From what I have seen over the years my friend is well looked after from the staff and there is activities on a daily basis, evident in the conservatory area with art work etc. One resident was having her nails and hair done
while I was there.
The staff are very professional and seem to know all the resident's needs.
The home is not so clinical like you see in modern care home facilities, but like a home from home feel.
I had been invited to join for dinner, which I thought was a lovely thought and the food tasted like home cooked meals with choices.

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Review from K E (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum is safe and reasonably well cared for at Hampton Court. Many of the staff are caring and kind, however, staff turnover can be quite high.
The home although generally quite clean is shabby and uninspiring, bedrooms have not been decorated in at least 6 years (well mum's anyway)
Activities are
limited and basic, my mum would not participate anyway, but other more able residents would benefit from better.
The manager is not very visible and is keen on pointless notices (A4 photocopies) around the home.

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Review from Bernadine J (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has dementia, has struggled to accept full-time living in a care home, feeling her independence has been stripped from her. All the staff are very good and each individual has made the effort with my mother, by supporting her and taking time out with her, spending valuable time with her
on a one to one basis.

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Review from Tina I (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting my mum at Hampton Court. My mum and I enjoy the company of the staff and the other residents within the team. There is a nice family atmosphere within the home and when leaving my mum after my visit I leave her in the knowledge that she is safe, happy and well cared for by team Hampton
within Hampton Court

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Hampton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Hampton Court is calculated as follows: ( (110 Excellents x 5) + (8 Goods x 4) + (12 Very Poors x 1) ) ÷ 130 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Stefanie

Stefanie Grant

Job Title: General Manager

Joined: 2015

Stefanie, our Southport manager, joined the Bloomcare family in October 2019 as the manager of Hampton Court, bringing a wealth of experience. She has worked her way up from being a specialist dementia care assistant to managing one of our specialist dementia care homes, accumulating ten years of management experience. Stefanie obtained her NVQ Level 5 in Leadership and Management and has a background in mental health and learning disabilities. She is excited to bring her expertise to the person-centred approach to dementia care that Bloomcare is known for.


Stefanie is known for her warm and friendly approach to care and believes in leading by example, just like all our management staff. At Hampton Court, she has built a team that focuses on Bloomcare's core values, which include love, courage, fun, servant hearts, and integrity. By embracing these ideals, Stefanie empowers her residents to live with their dementia and enjoy the best possible quality of life. Together with her dedicated team, she constantly strives to deliver high-quality care that is patient-centred and regularly reviewed. The holistic approach is key to everything they do and involves close collaboration with colleagues and partners.


To us, the act of one person caring for another holds immense value in life. We eagerly look forward to welcoming you into our home and treating you like family.