Thomas Henshaw Court

105 Norwood Road, Southport PR8 6EL
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8.8 42 Reviews
  • Thomas Henshaw Court, Southport
Anchor’s Thomas Henshaw Court in Southport is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in a quiet area of Southport within reach of the seafront.

The home provides support for older people living with visual impairments.

The home strives to deliver a range of residential care services including convalescence care, respite care and long-term care for those who require 24 hour care. Thomas Henshaw Court continues to welcome new residents.

The care team gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible by highly-trained catering colleagues.

Anchor operates on a not-for-profit basis so any surplus funds are reinvested in its care homes and housing.

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Care Provided by Thomas Henshaw Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Alison Humphries (Manager)
  • Admission Criteria
    • Please contact Thomas Henshaw Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (41)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thomas Henshaw Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,016
    • Self-Funded Residential Dementia Care from £1,016
    • RESPITE Self-Funded Residential Care from £1,016
    • RESPITE Self-Funded Residential Dementia Care from £1,016

  • Our colleagues at Thomas Henshaw Court will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Thomas Henshaw Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Thomas Henshaw Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Thomas Henshaw Court Reviews (42)

Total of 42, showing 1-20
8.8

Thomas Henshaw Court has a Review Score of 8.8 (8.763) out of 10, based on 7 reviews in the last 2 years. Over all time Thomas Henshaw Court has 42 reviews.

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Review from B T (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive visit, every person on the staff was polite, friendly and helpful.

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Review from A M (Nephew of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When viewing the home we were shown a room which we really liked and was advised was free. When being admitted, my relative was given a different room which was not as nice and requires painting urgently. We were not advised until we visited that the room had been changed.

Reply from Alison Humphries, Manager at Thomas Henshaw Court

Thank you for taking the time to review Thomas Henshaw Court and we are pleased that you rate our care/support as very good. We discussed the preference of room with your relative and they chose a different room, which they felt was better suited to their care requirements. We confirmed their wishes in terms of decoration, and this will be completed shortly. We're always happy to discuss all aspects of care and day-to-day life at Thomas Henshaw Court at a mutually convenient time.


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Review from Heather D (Stepdaughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently taken our family member to Thomas Henshaw Court for four weeks respite. The staff have been very kind to all of the family, they have provided reassurance and have been extremely flexible in meeting her needs. We very much hope she will be able to stay there permanently.

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Review from L C (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering, the staff are very friendly and welcoming to me, also they engage with residents one to one on a daily basis. They are caring, genuine, hard-working staff, always have a smile too. Nothing is too much trouble. Room for Dad is kept clean and clothes washed regularly, food is excellent and
always smells good. Any queries I have are always answered helpfully by the office staff. Overall happy for my dad to be living at Thomas Henshaw Court and he is happy too.

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Review from N R (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well, thanks in main to the lovely staff there. She feels safe and secure and knows she made the right choice. We are happy with her accommodation but would be happier if it was renovated, decoration and a newer carpet. It looks quite shabby in places.

Reply from Alison Humphries, Home Manager at Thomas Henshaw Court

Thank you for taking the time to leave us a review, and we're happy to know how well your mother has settled in. It's wonderful to know that she feels safe and secure, and that our staff have helped to ensure this. Thank you for your point about decorations. We'd like to assure you that we have a redecoration plan for the home, and the planned works will be shared with the residents and families to discuss the changes soon. If you do have any further feedback, please let me know and I would be more than happy to discuss at a mutually convenient time.


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Review from Christine S (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum joined the care home in January. Since moving in, she has settled in well. The staff are friendly and very supportive of her and acknowledge her needs. Her room is lovely and spacious and she particularly likes it as she can entertain visitors regularly. In February there was a Covid outbreak,
so there weren't many activities taking place which was disappointing but understandable. The food is excellent with plenty of choice. Mum really enjoys meal times!

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Review from M H (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at Thomas Henshaw Court Care Home to be friendly and helpful and work to ensure the safety of my mum, when things do go off plan, I found they do what they can to correct it. The main plus is knowing she has assistance on hand if required 24/7.

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Review from G B (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff helpful and very friendly. I don't have any complaints whatsoever.

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Review from Greg B (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team can't do enough for Mum. The care and compassion for the residents is second to none. The home is well decorated, the rooms are very comfortable and large as well as being spotlessly clean. I can't recommend Thomas Henshaw Court Care Home highly enough.

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Review from M C (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Thomas Henshaw Court Care Home since August 2022 and I have nothing but praise, lovely room and great staff.

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Review from H S (Friend of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the standard has gone down over the last years at the home. I realise staffing is a problem.

Reply from Alison Humphries, Manager at Thomas Henshaw Court

Thank you for taking the time to review Thomas Henshaw Court. Our residents well-being is of utmost importance and we are committed to providing high quality care. We use a dependency tool to ensure that we have the required number of colleagues in our home to meet our resident's care needs at all times. We have recently additional permanent colleagues to our team. I'm happy to discuss the matters you've raised at a mutually convenient time.


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Review from D P (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are delighted with the care that Thomas Henshaw Court staff have given to our mother since she joined them two months ago. She has plenty of support and mental stimulation, with easy access to a lovely lounge and pretty garden. The care home is clean, the food is excellent and, above
all, all the staff are friendly, helpful and efficient. She described Thomas Henshaw Court as smashing!

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Review from James W (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my friend is well cared for and she seems very happy at Thomas Henshaw.

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Review from S H (Sister of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff hardworking, pleasant and approachable. If any problems they are usually pro-active.

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Review from N A (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the level of care provided to my father. The staff are excellent - very caring and friendly. His room is always clean, as are his clothes. The food is of a high standard.
There is also a good social element. It's comforting to know he is not socially isolated.

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Review from R F (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and pleasant.

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Review from S W (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been off-colour - the care my father has received from all staff at Thomas Henshaw has been outstanding. Not only do they act professionally, they give care with kindness. All the staff are so lovely with my dad (and myself). I'm so glad I chose Thomas Henshaw for him.

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Review from C O (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and patient with both residents and their visitors. They raise concerns in a calm and helpful manner. Throughout Covid, they have contacted residents' families to keep them up to date.

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Review from C C (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Thomas Henshaw Court in August 2021, initially for respite, then on a permanent basis. We are very pleased with the kindness and high standards of care that Mum has received from all staff. The home has faced many challenges with Covid, we have been supported to maintain our close relationships
with Mum via a portal, phone calls and safe visits. Mum says the food is very good; she loves the size and aspects of her room with a kitchenette to make herself a drink or snack. Thomas Henshaw Court has a feeling of warmth, kindness and compassion, always has a "buzz" about it. There are regular checks by staff throughout the day to bring Mum a cuppa, remind her to go down for meals, draw the curtain in the late afternoon, often just to say hello. Mum has participated in cake baking; she has enjoyed dancing, singing with the lovely musical couple who have recommenced their special afternoons. Mum was delighted to go on a trip out to the lights with a fish and chip supper. As a family, we are very happy and grateful that Mum is supported to maintain as much of her independence as possible in a safe and caring environment.

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Review from A M (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very content since moving to Thomas Henshaw Court. The staff are all kind and friendly and responsive when Mum has been unwell. Overall, I am extremely pleased and have confidence that Mum is well cared for.

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Current Review Score: 8.8 (8.763)

Overview of Review Score

The Review Score of 8.8 (8.763) out of 10 for Thomas Henshaw Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Thomas Henshaw Court is calculated as follows: ( (45 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 79 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for Thomas Henshaw Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Thomas Henshaw Court directly for more information.


Awards / Recognitions (3)

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Frequently Asked Questions about Thomas Henshaw Court

What types of Care is Thomas Henshaw Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thomas Henshaw Court provide?

Own GP if required is an additional type of care provided.

How many Rooms does Thomas Henshaw Court have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Thomas Henshaw Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Thomas Henshaw Court to the centre of Southport?

1.3 mile(s) as the crow flies, distance by road may be significantly further.