Cedar Grange

1-7 Pilkington Road, Southport PR8 6PD
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9.6 56 Reviews
  • Cedar Grange, Southport
Cedar Grange pride themselves on the attention to detail – it’s the little things that matter. They have created a home that is interesting, surprising, stimulating and above all homely.

Cedar Grange has many original features you would expect from properties built around the 1900s, and mixes these with exciting and cutting edge themes and settings in a specialist dementia nursing environment. They want residents to feel very much at home and take care to create comfortable, homely surroundings, with a home from home feel. They actively seek feedback to ensure that they offer a high quality service and tailor support and care to the needs of the individual. If you are considering finding a residency, you are welcome at any time to join us for a talk over a cup of tea.

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Care Provided by Cedar Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vanessa Rigby (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Cedar Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Residential Dementia Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £950 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,250
  • (these prices are only a guideline, please contact Cedar Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available


Cedar Grange Reviews (56)

Total of 56, showing 21-40
9.6

Cedar Grange has a Review Score of 9.6 (9.645) out of 10, based on 23 reviews in the last 2 years. Over all time Cedar Grange has 56 reviews.

Overall Experience

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Date Published

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Review from Thomas F (Husband of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care given to my wife.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Joseph C (Husband of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar Grange is a very caring and professional run home. My wife has resided there for a number of years and I am very happy with the friendly loving way the staff, without exception care for her. Thank you.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Roy W (Husband of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with the Cedar Grange Care Home. Everything is fine and my wife is very content and happy.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S H (Niece of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff know my aunt very well. Always show her care and compassion. There is a warm and loving atmosphere in the home.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from M I (Wife of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living at Cedar Grange Care Home for almost a year now and I am very pleased with the care he is receiving. His Alzheimer's is quite advanced and he can be difficult to manage but the staff always treat him with great kindness and tolerance.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from J M (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it became impossible to continue to care for my mother at home we decided to move her into Cedar Grange Care Home. The decision wasn't taken lightly and my 92-year-old father took it badly. We can, however, see how well she is cared for and loved by the staff who are always willing to give her
a hug and a kiss when needed. She recently celebrated her birthday and a party was thrown for her which was enjoyed by all.

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Review from Shaun T (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother on several occasions during July and on every occasion, she seemed happy and content which is all I can ask for.
All the staff are always polite and willing to help with anything I ask, nothing is ever too much no matter how busy they are.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Michael G (Brother of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for and seems content and well fed. The staff are very kind and tend to my brother's needs very well. I have no complaints about the home and pleased and happy with his care.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L H (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I had to make the decision for mum to go into a care home, Southport is full of care homes and coffee shops so I had my work cut out although mum has dementia she still has so much life left to live. Well, my daughter and I came upon Cedar Grange, well it is amazing. My lovely mum has
got her second wind! Literally, Cedar Grange caters for every individual and their own needs, dementia is such a difficult disease each person can be so different. If you are worried about making the right decision, take a look at my mum! It speaks volumes.
Massive thank you to the staff member who sends me regular photos, and updates. Thank you to the chef, who makes gorgeous meals. Thank you to the manager and her team you all do a fantastic, caring, loving job.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions to ensure we continue to offer the best care and support for our residents and their families.


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Review from Louise C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived at Cedar Grange Care Home in April 2022 following a fall and fractured hip (on discharge from hospital). The manager ensured that Mum's safety and well-being were paramount. Even liaising with the hospital dementia nurse specialist to ensure that Mum had everything she needed, e.g. low-rise
bed, pressure mat etc. Since then, Mum has settled fantastically. Thanks to the Cedar Grange team.

Reply from Louise Livesey, Group Support Manager at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from T B (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member clearly has built wonderful relationships with the team members he has come to know well, to the point that after the journey of arriving there, with all its challenge and complexity, he now looks comfortable and can rest in a place he feels safe and valued. It is such a relief to
know he won't have to move, that end of life care, when needed, will allow him to stay at home. Much appreciate the manager for taking so much time to update us. The home is beautiful, well cared for and well thought out to meet the diverse needs of those who live there.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our home manager and team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Michelle F (Daughter of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been working in the care industry for over 30-years. This home, Cedar Grange, is outstanding. Lovely staff, manager and residents. Nothing is too much for their staff or manager.

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Review from K B (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team and manager are so helpful and genuinely caring towards the residents. They made the difficult transition for my mother's move to residential care so much easier.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Susan H (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Cedar Grange Care Home from 9th March 2021 until her death in September 2021.
I would definitely recommend this home.
The manager is extremely hardworking and very responsive, with the residents care as her main priority. The staff are lovely, they were very caring to both Mum
and the family in general. Nothing was too much trouble to ensure that Mum's last days were as comfortable as possible.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience at our Cedar Grange Care Centre. We really appreciate your kind words and observations, and will ensure that they are passed on to our team in the home, who felt privileged to be able to care for your Mum over these past few months We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from M T (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people, so friendly and caring. So happy to see my mum happy and so well looked after. What an amazing home, can not praise this place enough, excellent people.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind comments and are very glad that your mum is happy. We will ensure that your praise for the team is passed on to the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S M (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar Grange provides a very secure and happy environment for my dad. The staff are kind, empathetic and ever ready to help.
It would be nice to see a monthly report on our loved ones and be informed whether our loved ones have had visits from and medical personal.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Tina G (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better place of care for my dad. The staff here I can only describe as truly magnificent. I am truly overwhelmed emotionally with the care, kindness, empathy and total dedication the staff here provide that comes from each and every one of them. Hearts of gold that I'll never forget.

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Review from Malcom C (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Cedar Grange for several years in all this time she had been very happy, always happy on my visits, well dressed, well-groomed. The staff are always cheerful and calming always during this whole pandemic, now that I am able to visit again I can see that Cedar Granges care
standards have not dropped and remain high.

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Review from Maureen G (Wife of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband took up residence at Cedar Grange in October 2020 he was treated with kindness, compassion and most of all care in every aspect of the word. Nothing was too much trouble whatever the question when asked. The care team treated him as if he were one of their own. He settled in
quite quickly and although we were unable to visit inside the home due to Covid - window visits were arranged with the provision of two-way speaker systems which enabled us to carry out conversations, thus keeping the contact. Sadly, he passed away in January after spending 2 weeks in hospital but as a family, we will always be grateful to everyone at Cedar Grange for all the support we received from them.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of Cedar Grange Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. Not being able to have our residents' families visit us properly has been very hard for us all, thank you for your understanding during this time and we are very glad that the window visits enabled you to keep in contact with your husband. Our thoughts are with you.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from M B (Wife of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have great admiration for the way Cedar Grange coped with the pandemic. Lockdown was managed knowledgeably, consistently and sensitively. The home adapted efficiently to constantly changing situations keeping all residents safe and contented. The staff were cheerful and imaginative in their approach
to residents well being with letters home, celebrations and a wide range of stimulating activities. They were always happy to give telephone updates and demonstrated a genuine concern for the callers well being. The management team and staff work tirelessly to ensure our loved ones have the best life possible.

Reply from Sian Kennell, Office Manager / PA to Directors at Cedar Grange

Thank you for taking the time to review your experience of our Cedar Grange Care Centre. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Cedar Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Cedar Grange is calculated as follows: ( (190 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 262 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar Grange is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Vanessa Rigby

Job Title: Home Manager

Joined: 2000

I started my career with Cedars Care Group in 2000 when the group was in its infancy. My
initial role was as a domestic cleaner at Woodlands Manor in Southport. It was a challenging
but rewarding experience. After a few short years, I progressed from Head Housekeeper to
Housekeeping Manager, overcoming various obstacles along the way.
As the group expanded, our CEO saw in me the dedication and skills needed for the role of
Quality Assurance Manager in the new Operations team. My responsibilities include
ensuring home compliance, overseeing maintenance work, and managing projects across
the entire group, a role I take on with a steadfast commitment to quality care.
I was recently approached to take on the role of Home Manager for Cedar Grange. I didn’t
hesitate to accept, as Cedar Grange has always been a source of pride for me.  In
September 2019, I collaborated with the Operations team to assist Cedar Grange in
achieving an "Outstanding" CQC rating in responsiveness—a distinction that is not easily
attained. Furthermore, Cedar Grange received the "Best End of Life Care" award from the
Gold Standard Framework. This initial accreditation was a six-month process, during which
my team and I diligently compiled evidence to meet their 20 standards of care, resulting in a
Gold award. Upon re-accreditation, we were honoured to receive the highest possible award,
the Platinum Award. The team and the home are incredibly proud of these achievements.
It goes without saying that I am very proud of Cedar Grange. I am now happy to say I am the
manager while continuing my responsibilities with the Operations Support Team. I am
excited to lead Cedar Grange and support the team in achieving our goals. I am grateful to
Cedars Care Group for the opportunities and support that have led me to this point in my
career.


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Stephanie Salmon

Job Title: Operational Care Manager,

Joined: 2000

My journey began in 2000, while I was still in my final year of school. I started as a weekend
worker at Ash Croft House Nursing home. After my exams, the then manager recognized
my potential and offered me a full-time position, which I gratefully accepted. This was just
the start of my career, and I am deeply thankful for the opportunities that have come my way.
I have since progressed from HCA to Floor Manager, then to Care Manager and Deputy
Manager, a testament to my ambition and drive.
In 2012, with Cedars Group's growth, our CEO created the Operational Support Team, a
crucial department that provided strategic and operational support to our care facilities. I was
offered the position of Operational Care Manager, overseeing the teams in the different
homes and ensuring the highest standards of care across the board.
My work in the care field has not only been my vocation but also gives me a great sense of
pride. It is so rewarding, and I am lucky enough to say that I love my job and the impact it
has on the lives of those we care for.
Today, I find great joy in working closely with the staff at all our homes. My role goes beyond
management; I strive to empower our staff to grow and succeed. From senior carers to
deputy managers, I encourage and support their professional development, fostering a
culture of learning and progression.