Nazareth House - Crosby

Liverpool Road, Crosby, Liverpool L23 0QT
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9.8 68 Reviews
  • Nazareth House - Crosby, Liverpool
Nazareth House, Crosby, is a welcoming care service that looks for a warm communal feel in which to practice professional care while respecting the dignity of older individuals.

The home is well located for nearby amenities and, therefore, is able to support residents who wish to remain independent, while welcoming a range of activities and entertainments within the residence itself.

Spiritual and emotional support is also available thanks to care providers the Sisters of Nazareth, with scenic surroundings making for a relaxing and stress-free retirement.

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Care Provided by Nazareth House - Crosby

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Antonia Riley (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Nazareth House - Crosby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,110
    • Self-Funded Residential Dementia Care from £1,110
    • RESPITE Self-Funded Residential Care from £1,320
    • RESPITE Self-Funded Residential Dementia Care from £1,320
  • (these prices are only a guideline, please contact Nazareth House - Crosby to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a large car park at the front of the home with a ramp to access the building which is all one level from a lift to all floors.


Nazareth House - Crosby Reviews (68)

Total of 68, showing 1-20
9.8

Nazareth House - Crosby has a Review Score of 9.8 (9.792) out of 10, based on 15 reviews in the last 2 years. Over all time Nazareth House - Crosby has 68 reviews.

Overall Experience

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Date Published

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Review from John B (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in a month ago and settled immediately, far quicker than I could have hoped for. Same staff on each floor so always seeing familiar face, which is needed for a dementia sufferer, staff are lovely, which is the most important thing.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you, we are happy your mum has settled in so well.


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Review from H T (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad became a resident in August 2024 I have found the staff always available to answer any questions I have. They are caring and treat the residents with dignity. Each staff member is aware of each individual resident. The activities that were put on over the Christmas period were excellent
with a good variety of entertainment. It was brilliant for me to be part of the activities with my dad. Nothing seems to be too much trouble for the staff to address my queries. They are an amazing team.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you for your kind words, I will pass on your gratitude to all of the team.


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Review from M T (Son-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff appear to be caring and helpful especially with my father-in-law who is always losing his hearing aids.
Overall I think the staff do a wonderful job.

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Review from Jon C (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Nazareth House since July last year. She's never been much of a social butterfly, instead taking her time to feel comfortable with people before opening up and feeling settled, but she settled in here really quickly (certainly quicker than I'd expected) and that's got a lot to
do with the staff and their welcoming manner. Mum often has a laugh and a joke with members of the staff, which is lovely to see.
I'm always welcomed by name when I visit too, which is a lovely touch especially as there must be so many names to remember!
The activities are really inclusive and they encourage residents to get involved (families are invited to events too), but accept when they'd sooner quiet time, and the food always smells so nice!
The rooms are a decent size, with enough room for an electric chair, and to get sufficient furniture in too.
It's put my mind at rest knowing Mum is living somewhere that is safe and secure, and that she has support at hand whenever she needs it.

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Review from N R (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here since July after a hard decision to find her additional help. She found it hard to settle at first but the staff were amazing. They knew exactly what to do to settle her and over time they have even started to get her interested in some activities which was one of the reasons we
chose this home. She is able to chat freely with the staff who all display care from the handyman right through to the management. Mum loves the variety of different foods. Being in a wheelchair there is plenty of space for her to move around, not feeling too restricted. We have had no problems in the months she has been there and it is such a relief to know she is safe and happy and well looked after.

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Review from T G (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the members of staff are lovely and are always approachable and nothing is too much for them. My Mum is happy there, I am so happy she is there, she loves the food and the activities there are available.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you for your kind words, we are happy your mum has settled here.


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Review from L C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Nazareth House - Crosby before his death there last February. My mum resides there and has done since January 2024. My mum says there is nowhere else she wants to be. The staff are so caring. They treat the residents with care, respect, compassion and kindness. They are very professional
and work extremely hard. I visit my mum on various days at various times and I have never encountered any problems or issues. The staff provide a calm, clean, warm, safe and friendly environment. They know the residents and are attentive to their needs. The peace of mind this given to us, as family, is priceless and we are so grateful for all they do.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you for your kind words, I will pass on your gratitude to the team that cares for your mum.


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Review from Thomas W (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Dementia has overwhelmed my father he has settled in wonderfully well, it is nice to know he is warm, safe and receiving lot of stimulation in this unique environment which is Nazareth House. I couldn't have chosen a better place for my dad, 10 out of 10.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you for your kind words, this will be passed on to the staff that care for your dad. Kind regards.


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Review from Heather C (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot praise Nazareth House (Crosby) highly enough for the care and attention my dad received during the 4 years he lived there. This included the "Covid years" when homes were locked down, and care staff were working under extremely pressurised conditions. Their professionalism and dedication
were amazing.
Dad's needs changed during his stay. The care staff accommodated, and anticipated, these changes (eg moving him to a larger room when it became free to ensure any additional equipment could be housed).
All the staff contribute to the lovely atmosphere including :
- the administrators and receptionists
- the housekeeping staff, popping in and chatting
- the dining room staff are always cheerful, offering us refreshments etc.
The support to Dad and ourselves was exceptional. When Dad was receiving palliative end-of-life care it was both reassuring to him and ourselves, that he was able to pass in "his home" rather than hospital. We're immensely grateful and can't thank them enough.

Reply from Antonia Riley, General Manager at Nazareth House - Crosby

Thank you for your review, I will pass your kind words on to our team.


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Review from Alison B (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful to the staff at Nazareth House who cared for my Mum before she passed away. I'm especially grateful for the care and affection shown towards her and that she was so well looked after. Lovely atmosphere in the home and nice rooms and grounds. The staff throughout are wonderful.

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Review from Kenneth H (Brother of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House is staffed by extremely friendly, caring and helpful staff. My brother has been in care for most of his 95 years, and this is the best and most comfortable residence he has been in. I cannot think of any situation that would be better for him.

Reply from michael jones, Regional Manager at Nazareth House - Crosby

Thank you for your kind words. Our staff enjoy looking after your brother and work hard to give him a happy, safe and enjoyable experience.


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Review from Angela M (Sister of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been very happy since he went into the care of all the lovely staff in Nazareth House-Crosby. My sister and I have absolutely no complaints and bless the day our brother was granted a place where he is comfortable and safe. It is a very warm and happy environment and always welcoming.

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Review from A N (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was so well cared for during her time at Nazareth House. The staff looking after he were exceptional and consistent. Cannot fault them! As her family, we were always greeted with a smile and friendly face when we visited. The rooms are certainly dated and need some refurbishment. A great selection
of activities, particularly when Mum was more able, would have been beneficial.

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Review from C F (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff were consistently excellent. Mum was well looked after. We would have liked there to have been activities and maybe outings, particularly when she first moved in and was more able and mobile. But the carers can't be criticised. Rooms definitely need a refurbishment, very shabby!

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Review from Roger P (Relative of Resident) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law and mother-in-law are being looked after by the absolutely amazing team at Nazareth House Care Home. We live in Australia so we have only been able to visit a few times over the last year but we have been continually kept updated if there have been any health or well-being issues. The
warmth and welcome we receive every time we visit and leave Nazareth House is heartwarming. The team are absolutely amazing. I would love to name everyone but I would not like to miss a name because it would be wrong for me to do so. Everyone has gone out of their way to support my in-laws and we cannot thank them enough. Words cannot describe how well my in-laws are looked after but 'incredible and inspiring' might be a start. This is a truly amazing care home. All of the team are marvellous, they are well-managed, professional, friendly, supportive, dedicated and, importantly, they sincerely care about those they look after. God bless you all and please accept our warmest thanks.

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Review from Raymond F (Son of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received first-class attention from all members of staff. The staff's attention at all times was caring and respectful. The care given was if the carer was dealing with a family member or friend and couldn't be kinder. All the staff should be proud of themselves. We as a family are most grateful.
Thank you.

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Review from M C (Sister of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kindness itself. Nothing is too much trouble.

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Review from Athony B (Son of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Nazareth House as a step-down bed from hospital, waiting for a care plan. At this time he used to sit in a chair and sleep, hardly speaking to his family. This caused us massive upset. As the staff got to know him and his needs, I started to see a massive recovery in my father's
social skills and general happiness. I put this down wholly to the brilliant personal care given by every carer employed with my dad. I cannot praise the staff any more - they are the best and I am so thankful.

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Review from Kenny P (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a massive thanks to all the staff at Nazareth House for their brilliant work with my mum (who passed away 31-08-22) and dad (who still resides at Nazareth House). We cannot thank them enough for their care and understanding which shines through in their approach to, at times, a
challenging environment. They do this without complaint and seem to thrive on providing the best care possible to a whole host of different symptoms. Thank you to the whole team who do a brilliant job. Thanks to you all you are amazing!

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Review from Rebecca C (Granddaughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Nazareth House for the fabulous care given to my nan. The last five months of my nan's life were comfortable and happy, and it has been a comfort to us as a family to see how loved she was by the staff and how well cared for she was. The staff have been so kind and
have also looked after us as a family. Nothing was ever too much trouble, and the staff know each resident so well. Thank you to each member of staff; we will always be grateful.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Nazareth House - Crosby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Nazareth House - Crosby is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Crosby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Nazareth House - Crosby

What types of Care is Nazareth House - Crosby registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nazareth House - Crosby provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Nazareth House - Crosby have?

There are 66 Single Rooms.

What are the Facilities & Services at Nazareth House - Crosby?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nazareth House - Crosby to the centre of Liverpool?

5.5 mile(s) as the crow flies, distance by road may be significantly further.