Review from W W (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience

We are so grateful for the care that our Mum has had from the fabulous staff at Nazareth House - Crosby. Everyone has been so welcoming, kind and reassuring, helping us to feel our mum has settled in well and is happy and safe. The staff are so knowledgeable about the residents and have so much compassion

for their needs and also the needs of their families. Nothing is ever too much trouble and staff are always approachable and happy to help which gives the home a lovely family feeling. We are so grateful for the care given to our lovely mum.

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Review from L S (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience

My mum was in Nazareth House for about 10 weeks. She was treated with dignity and respect. She gained weight and was always clean, hair done, relaxed and happy. We couldn't fault the staff, every one of them was kind, caring and compassionate to my mum. They involved us and welcomed us to the home.

We will always be grateful to them for making her last days so good.

They made her days fun. We were so relieved as we were very worried about her going into care. We are happy she died with people who cared.

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Review from Anna R (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

My parents lived in Nazareth House, Crosby, from July 2012 until my mum passed away in April this year. Nazareth House was the perfect home for my parents as they both had dementia but they were cared for with love and dignity. The care staff always kept us updated with any changes or adaptations to

their care plan. My parents' spiritual needs were also met with the daily Masses at the chapel. I will always have wonderful, positive memories of the caring staff and my experiences visiting them.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you Anna for your kind review. I will ensure your feedback is passed on to all the staff team here at Nazareth House.

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Review from R M (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

This review comes mainly in the form of a great big thank you! Our mum and dad were residents here for eight and six years respectively, and we always felt we had left them in very good hands. Care went beyond the expected and communication with us was always excellent. Staff knew our parents' ways

and, as Mum became more poorly, it was clear that she still recognised certain members of staff's voices and would always respond with a smile, knowing they were near. Eight years is a long time to sum up in one short review, but we are full of praise for the care received.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your kind review regarding the care received here at Nazareth House. I will pass on your review to the staff team.

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Review from A F (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience

Both mum and dad had been residents at Nazareth House for many years, following diagnoses of dementia. The staff have always been wonderful, friendly, caring and treated my parent with dignity. Management has always been very supportive and willing to discuss and address any concerns. End of life care

is very compassionate. Provision for their health and care, spiritual and social needs were always met. Visits to the home have been a large part of my life for many years, and I will miss them very much.

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Review from Patricia L (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience

Both our mum and dad were cared for in Nazareth House Crosby in their final years and the care and compassion they both received was outstanding. The whole team go above and beyond and helped both of them and us as a family through some very difficult and sad times. Nazareth House quickly became our

mum and dad's home, where they felt safe and cared for. We will be forever grateful.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review of Nazareth House Crosby. I will pass this on to the team on the first floor.

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Review from Margaret L (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience

My family and I want to thank the manager and all the staff at Nazareth House Crosby for their continued excellent care of our mother. They have done so well ensuring that there have been no instances of Covid-19 so far in the home. They have continued to care for mum in a cheerful and helpful manner,

communication with the family has been very good, we really appreciate all they are doing.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you, Margaret, for your lovely review; I will pass it on to the staff caring for your Mum.

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Review from C C (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum went on respite in Nazareth House after breaking her hip. Mum loved her time there all the staff are excellent. Mum went from 5st 11lb to 7st really pleased.
Nothing any trouble so helpful, the only thing was mum has to pay for care, so it was quite expensive for mum to live there, so I've looked

elsewhere. I would highly recommend Nazareth House.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review. I will pass this on to all the team here at Nazareth House - Crosby.

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Review from Brenda (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience

My Dad was at Nazareth House for approximately 6 weeks (supposed to be permanently) but his Alzheimer’s meant the home felt he was not the ‘right fit’. After his second fall, the home would not take him back from hospital so we had to search for another home. We have a substantial list of missing items

which was reported to the home but not one item has materialised. I feel that this home is only for very mild cases of dementia or for those who are compliant. I personally would not recommend it.

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Review from Eileen L (Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

I had a heart operation and my husband has memory loss so he stayed for a week while I was in hospital and I joined him for convalescence. It was a very good stay. The staff were very patient with all the residents. The food was plentiful and good nourishment. We had a lovely suite. I would go back

if necessary.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review, Eileen, I will pass on your comments to the staff team. Hope you and your husband are well.

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Review from Lisa L (Granddaughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

My grandpa who had dementia, spent his last few months in Nazareth House and recently celebrated his 96th birthday there. It was a difficult decision placing him in a care home but he loved it there from day one and it truly did become his home. The staff in there all loved him and treated him with

such care and dignity. He could not have had a happier last few months. I will always be eternally gratefully for how much they cared for him.

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Review from M W (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience

I was so upset to have my mum admitted here in very difficult circumstances but it's the best possible place she could be and I cannot speak highly enough of the staff, who genuinely care for the people they are looking after. Dementia is awful, but I wouldn't want her anywhere else - yes, some places

have newer rooms with fantastic facilities, but my mum doesn't need such things; just the compassion and care of the staff, which also gives me peace of mind. No complaints or concerns.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your lovely comments about our hard-working staff. I will pass your review on to the team who care for your Mum.

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Review from Robert Y (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience

Just a thank you to the superb care team on the ground floor who are looking after my father during his respite stay. I really appreciated the help during my visits over the last few weeks, and the dignity and the cheerful warmth of the care he is receiving. Thank you all.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you, Robert, for your review, I will pass on your comments to the staff on the ground floor unit, who have been caring for your Father.

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Review from Elsie B (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

All the staff are really nice and make you feel welcome and they are easy to talk to. My mum has been at Nazareth House since December 2018. She is well cared for and has settled.

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Review from Jill C (Daughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience

The family needed respite care for Mum and Nazareth House was recommended to us. From start to finish, the treatment Mum received was wonderful. The surroundings were pleasant and clean and it was a pleasure to visit. Most of all, the staff were extremely caring and helpful. Even Mum said she wouldn't

mind going back if the need arose. We would not hesitate to recommend Nazareth House. Thank you for looking after Mum so well.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you, Jill, for your lovely review, I will pass this on to the team.

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Review from Pat G (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

My mum, who is 96, now requires care 24/7. This is a stressful time for her and me as the only child. The Nazareth House manager and all staff who work on the ground floor who look after Mum have been caring ad helpful. My Mum says she feels safe and is getting the best care. Nothing is too much trouble

for them.

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Review from Arfona G (Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

I was transferred from hospital with a broken right shoulder and broken left wrist.
I was given every support throughout my stay.

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Review from Rita C (Niece of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident for two years and he is extremely happy, safe and very well cared for at all times. The staff who care for him give one hundred percent of their time and attention when taking responsibility for my uncle's health, well-being and personal care. He has a lovely large room

with facilities that are excellent for ensuring his safety and comfort in his room. The standard of the food is excellent and it is served promptly and attractively. The residents' lounge and dining room are spacious and pleasant areas for residents to be in. The activities co-ordinator is good and she organises and visitors which engage residents. More activities tailored to residents with limited physical and mental capacity are starting to occur. He is always treated with dignity and respect by the staff and management at all times.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Rita, thank you for your lovely review. I will pass on your comments to the whole team here at Nazareth House.

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Review from Laura D (Granddaughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience

My grandad was admitted to Nazareth House initially for respite care. The staff treated grandad like an old friend, whilst making the environment homely, and welcoming for him, my nan, and the whole family.

Grandad was a resident at Nazareth House, whilst my nan visited daily, for several hours.

Both suffered with dementia. The staff met both of their different needs, communicating with the extended family when necessary.

Whilst in Nazareth House, grandad was sadly diagnosed with a terminal illness, and passed away within 4 weeks. The compassion and dignity he received during his final weeks was outstanding. The loss of any loved one is a difficult and emotional time, but the staff at Nazareth House went above and beyond what was required, and made the situation as seamless as it can be for the whole family.

Nazareth House is clearly a care environment where dignity, compassion and respect is embedded in their staff. We will be forever grateful for everything you have done for our families. From the bottom of our heart, thank you.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you Laura for your very kind review of our care home. It was our pleasure to care for your Grandad and Nan when she visited.

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Review from Gillian W (Friend of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience

Feel as though complaints are not taken seriously, made a complaint over two months ago and still no reply,

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Hello Gillian, I am sorry to read your review. We are not aware of any complaint made by yourself. Please contact me at the home to discuss your complaint in person.

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Nazareth House - Crosby

Care Provided by Nazareth House - Crosby

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Funding & Fees Guide for Nazareth House - Crosby

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