Nazareth House - Crosby

Liverpool Road, Crosby, Liverpool L23 0QT
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9.8 68 Reviews
  • Nazareth House - Crosby, Liverpool
Nazareth House, Crosby, is a welcoming care service that looks for a warm communal feel in which to practice professional care while respecting the dignity of older individuals.

The home is well located for nearby amenities and, therefore, is able to support residents who wish to remain independent, while welcoming a range of activities and entertainments within the residence itself.

Spiritual and emotional support is also available thanks to care providers the Sisters of Nazareth, with scenic surroundings making for a relaxing and stress-free retirement.

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Care Provided by Nazareth House - Crosby

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Antonia Riley (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Nazareth House - Crosby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,110
    • Self-Funded Residential Dementia Care from £1,110
    • RESPITE Self-Funded Residential Care from £1,320
    • RESPITE Self-Funded Residential Dementia Care from £1,320
  • (these prices are only a guideline, please contact Nazareth House - Crosby to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a large car park at the front of the home with a ramp to access the building which is all one level from a lift to all floors.


Nazareth House - Crosby Reviews (68)

Total of 68, showing 41-60
9.8

Nazareth House - Crosby has a Review Score of 9.8 (9.792) out of 10, based on 15 reviews in the last 2 years. Over all time Nazareth House - Crosby has 68 reviews.

Overall Experience

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Date Published

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Review from Kate Y (Granddaughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was in Nazareth house from October to March. The level of care and general compassion shown to all the family, especially my Nan was overwhelming. He was treated like a personal family member by each and every staff member and nothing was too much trouble despite his complex needs and ways.
The way they showed empathy towards my Nan when she visited and looked after her also was more than any of us could have asked for. In the last few weeks the staff accommodated the influx of family members and couldn't assist enough, they really became part of the family and made a difficult time more bearable. Although some Staff stood out more than others collectively, every single person made our last few weeks with our Dad/Grandad more bearable, accommodating visits at all hours, setting up separate rooms for family lunches and giving us quiet time when we needed it. For that and lots of other reasons we really can't thank you all enough and it really did make all the difference.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Kate, thank you for your comments. I will pass them on to all the staff team. Your Grandad will be missed by us all also.


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Review from Susan P (Niece of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Power of Attorney for my aunt and her family and I are delighted with her care. If it has not been for Nazareth House, I am sure she would not be with us. They are sensitive and highly respectful of her needs and provide a very high level of care and support. She is very happy at Nazareth House
and loves the staff.
They have a challenging job and do it very well.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Susan, thank you for your lovely review, I will share your comments with the team here at Nazareth House.


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Review from Alan R (Son-in-law of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at Nazareth House in October 2018. All staff, from the Manager to those offering ongoing care have, without exception, treated her with dignity, good humour and in a caring manner. She loves where she is, enjoys wholesome food and involves herself in as many activities as are available.
Attention to detail is first class and all needs catered for, whether optician, chiropodist, hairdressing services. Medical supervision is low key but always available and regular communication with family members an ongoing feature of her overall care. The entire family is pleased that she has settled in so well and can relax, safe in the knowledge that she is secure, happy, warm, well fed and well looked after.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Alan, thank you so much for your lovely comments regarding the whole team here at Nazareth House. I will pass on your review to the staff team.


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Review from Ann S (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used numerous care homes for respite but Nazareth is by far the best one.
She will be using it in the future.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Ann, thank you for your kind comments I will pass them on to the staff.


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Review from Philip W (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the manager to the cleaning and laundry staff are all very caring, helpful, smiling and polite.
I cannot fault the attitude of anyone.
Very impressed with the commitment to help everyone.

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Review from Debbie C (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House took my Mum in at very short notice and have been very helpful and caring. She is very happy there. I have nothing but praise for everyone who works there.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Debbie, thank you for your kind review. I will pass on your comments to the team.


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Review from H S (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by loving and reliable staff. The first floor was Mum's home from home.

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Review from J M (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father arrived at Nazareth House at a very difficult time for him. The management and staff were fantastic towards him and always made their best efforts to make him feel at home. He would often describe the staff as "second to none". My father loved the food at Nazareth House and staff would go
out of their way to find what individuals liked. My thanks and best wishes go out to the management and staff for the future.

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Review from Wally B (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for 5 years. We cannot speak highly enough of the care she received. The staff go the extra mile to help her. We, as a family, cannot recommend the care home highly enough. Most importantly, Mum is happy.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your lovely review, I will share your comments with the staff.


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Review from Catherine H (Niece of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! Lovely management and care staff. We would highly recommend this care home to anyone who is looking for a first class, caring environment for a loved one. The atmosphere is second to none - beautiful surroundings, committed staff for whom nothing is too much trouble, outstanding care. Thank
you.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Catherine, thank you for you review. I will share your feedback with all the staff.


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Review from A H (Brother of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class overall.

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Review from Stephen B (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has stayed in Nazareth House in Crosby for four years. The staff are very caring. My Mum is safe and loves her home. As a family, we look forward to visiting Mum. The staff make us welcome. Nothing is too much trouble. It was the best decision we made picking Nazareth House.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review I will share your feedback with the staff team here at Nazareth House.


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Review from Annette M (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems clean, tidy and happy. She says she likes living here and so we are happy if she is happy. Staff are always lovely and very helpful. They seem to care and we can call any time which is great.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review. I will share your comments with the staff here at Nazareth House.


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Review from Carmel S (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly. My mum loves all the staff and said they work very hard. The evening meal can be very unappetising at times. If I have a problem I can go to a staff member for help and information.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Carmel thank you for your review of our service. Your comments regarding the evening meals will be passed to our catering manager.


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Review from Marie T (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful to my mother with her care.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review Marie I will pass your comments to the staff team.


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Review from James C (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad came to Nazareth House, he has been treated with dignity and has had his needs met at all times. The home is spotlessly clean and the food is excellent (beyond expectation). All the nurses/carers are attentive and listen to family views at all times. I would not hesitate to recommend Nazareth
House as it was also recommended to us.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review I will share your comments with the staff team here at Nazareth House.


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Review from Dorothy C (Sister of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Nazareth House were unfailingly kind to my sister and to myself when I phoned or visited. Staff always provided me with up to date information on my sister's health and wellbeing, also respecting her privacy.
They encouraged her to participate in social activities. When I visited, I was
also impressed by the warm and welcoming atmosphere.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Dorothy, thank you so much for your kind review. It has been our pleasure to care for your sister. I will ensure the staff are aware of your lovely comments.


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Review from Lorren M (Granddaughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan was resident at the home for a number of years, my nan suffered from Dementia. My nan who is now deceased was not given the correct care towards the end. I am of the opinion the staff were unprofessional.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your feedback. We strive to provide the best possible care services at Nazareth House and so I am very sorry to hear that you feel we did not achieve this from your review. The points you have raised are personal issues and so I would be happy to speak with you regarding this if you would like to visit or alternatively feel free to give me a call to discuss at your convenience.


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Review from Jean G (Sister of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is an ethos of kindness about Nazareth House.
It was clean, very welcoming and my sister was looked after with great care and kindness in her distressing illness right up to the end.
The staff need to know how much we realize what a difficult and stressful job they do. It's only certain dedicated
people who will do it.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review, I will share your comments with the team here at Nazareth House.


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Review from Susan J (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Towards my mum's end of life, I am of the opinion that the care provision was inappropriate and the care from some staff inadequate.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your feedback. We strive to provide the best possible care services at Nazareth House and so I am very sorry to hear that you feel we did not achieve this from your review. The points you have raised are personal issues and so I would be happy to speak with you regarding this if you would like to visit or alternatively feel free to give me a call to discuss at your convenience.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Nazareth House - Crosby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Nazareth House - Crosby is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Crosby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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