Nazareth House - Crosby

Liverpool Road, Crosby, Liverpool L23 0QT
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9.8 68 Reviews
  • Nazareth House - Crosby, Liverpool
Nazareth House, Crosby, is a welcoming care service that looks for a warm communal feel in which to practice professional care while respecting the dignity of older individuals.

The home is well located for nearby amenities and, therefore, is able to support residents who wish to remain independent, while welcoming a range of activities and entertainments within the residence itself.

Spiritual and emotional support is also available thanks to care providers the Sisters of Nazareth, with scenic surroundings making for a relaxing and stress-free retirement.

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Care Provided by Nazareth House - Crosby

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Antonia Riley (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Nazareth House - Crosby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,110
    • Self-Funded Residential Dementia Care from £1,110
    • RESPITE Self-Funded Residential Care from £1,320
    • RESPITE Self-Funded Residential Dementia Care from £1,320
  • (these prices are only a guideline, please contact Nazareth House - Crosby to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a large car park at the front of the home with a ramp to access the building which is all one level from a lift to all floors.


Nazareth House - Crosby Reviews (68)

Total of 68, showing 61-68
9.8

Nazareth House - Crosby has a Review Score of 9.8 (9.792) out of 10, based on 15 reviews in the last 2 years. Over all time Nazareth House - Crosby has 68 reviews.

Overall Experience

  • 50
  • 14
  • 1
  • 0
  • 3

Date Published

68
9
10
15
53

Review from Liz J (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we went through the very hard decision about my mum needing the support and care of a residential home.
The staff and management understood this and helped us to overcome this. My mum has never been happier, she looks so much better as all the stress has been taken away. She still very
much makes her own decisions and repeats so many times about feeling safe.
Thanks to a wonderful staff.

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Review from David E (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased and impressed by the standard of care given to my mother throughout her stay we could see that. She and the other residents were very well looked after, and we always had and continue to have confidence in the high standard of care provided. We would not hesitate to recommend Nazareth
House.

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Review from Geraldine M (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close family, we were obviously keen for my mother to receive excellent care upon hospital discharge.


From the moment we arrived, my mother has received prompt, professional and friendly care from all staff members. They clearly take pride in the care they offer and have demonstrated very high

standards of professionalism in all their dealings with her. The food is varied and tasty and special requests are met in a positive manner. The home is safe and staff even advise on proposed help for mum. The management as like other staff, demonstrate excellent interpersonal skills and are well respected. Evidence of very good team approach.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your lovely review, I will pass on your comments to the team here at Nazareth House.


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Review from N R (Niece of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to the elderly residents is excellent and always delivered with a smile and with genuine regard for the dignity of the residents. The staff are superb. Recently, the home has had a new manager who is doing an outstanding job in terms of liaison, facilities update and training
of staff. The liaison with relatives is excellent and we are always kept fully informed and feel very welcome when we visit.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you N R for your lovely review, I will pass it on to the team.


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Review from T H (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Nazareth House for three and a half years.
During this time the facilities have continued to be altered to improve the residents' lives.
What makes Nazareth House exceptional is the outstanding care.
The home has a remarkable record of long service from staff and the continuity
makes a difference.
Families are made very welcome and included.
I have nothing but praise for Nazareth House and the care my mum receives.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your review, I will ensure that the team are aware of your lovely comments.


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Review from Neil P (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was reluctant (to say the least) to accept residential care. We had been managing her dementia for a few years, but we needed to take the next step regarding her safety and care. We chose Nazareth House - Crosby because of the strong Catholic connection. While the move was daunting for my
mother, the welcome and the care she received from the staff on the ground floor made a potentially traumatic event anything but. I visited a few weeks after the move and Mum was comfortable, relaxed and at ease. The team that looked after Mum was first rate. Whether or not Mum was cared for was never in doubt and I know if she were capable, she would look back on her time at Nazareth House - Crosby

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Review from Michael R (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been in Nazareth House for just over a year. From day one of her being there, she has been happy and settled. The staff at the care home have always been attentive and supportive towards mum and have been helpful and informative towards me and the family. I would thoroughly recommend Nazareth
House to anyone.

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Review from Marian P (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff and the facilities of Nazareth House to always be helpful and kind in their dealings with the residents and visitors. The refurbishment of the second floor has enhanced the experience. I would definitely recommend it to anyone considering using it.

Reply from Paula Clark, General Manager at Nazareth House - Crosby

Thank you for your lovely review. I will pass on your comments to the team here at Nazareth House.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Nazareth House - Crosby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Nazareth House - Crosby is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Crosby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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