Acacia Court

17/19 Roe Lane, Southport PR9 9EB
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Top 20 carehome certificate
10 41 Reviews
  • Acacia Court, Southport
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure you enjoy a safe, comfortable environment at all times.

Acacia Court focuses on resident experience, tailored support plans and community spirit sets it apart from other homes in the area, and they take great pride in the standard of care they provide. Together, they constantly strive to deliver the highest possible standard of care and treat all residents as if they were their own family.

If you’re looking for a residential home in the Southport area with a fantastic reputation for first-class care, then they’d love to hear from you. Feel free to get in touch with the team to arrange a quick consultation or viewing, whether that’s virtually or in person.

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Care Provided by Acacia Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynsey Rafferty (General Manager)
  • Admission Criteria
    • Private & social funded welcome
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Acacia Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £916 – £1,099
    • Self-Funded Residential Dementia Care £916 – £1,099
    • RESPITE Self-Funded Residential Care £1,098 – £1,318
    • RESPITE Self-Funded Residential Dementia Care £1,098 – £1,318
  • (these prices are only a guideline, please contact Acacia Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on site parking


Acacia Court Reviews (41)

Total of 41, showing 1-20
10

Acacia Court has a Review Score of 10 (9.987) out of 10, based on 19 reviews in the last 2 years. Over all time Acacia Court has 41 reviews.

Overall Experience

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Date Published

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Review from A S (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Acacia Court?
It is clean and the staff are amazing.
They are all very attentive, and polite and nothing was too much for them.
I would not hesitate to recommend them to anyone or bring anyone of my family into Acacia.
Again, I cannot say too much about how grateful we are
to all the staff from the office to the floor kitchen, all brilliant.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you for your kind review! We are committed to providing the best possible care for our residents, and your feedback means a lot to us. Thank you.


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Review from Valerie S (Daughter-in-law of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything was lovely at Christmas, everyone enjoyed themselves. They all received a present and had their Christmas dinner together. How nice it was for the staff to come in and give their Christmas day to look after people, what a lovely atmosphere it was.

Reply from Lyndsay Rafferty, General Manager at Acacia Court

Thank you so much for your lovely review! We always strive to provide the best experience possible, and your kind words mean a lot to us. Thank you.


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Review from Ruth A (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum got a place at Acacia Court late last year after a traumatic time in a local hospital. So - only been with them a short while but I've seen an amazing change in her health and demeanour upon visiting this week (I don't live locally). Simply put, she looks and sounds much brighter and happier,
she's putting on weight (she'd lost so much in hospital!) so is regaining strength and the ability to walk a little again. Her pressure sores from home/hospital are also healing. She seems to be settling in well to her new surroundings. She has a lovely bright room and is being well fed with wholesome food (had a chat with the cook and it has a 5-star food hygiene rating). The staff are lovely, caring, professional, really looking after Mum's needs. The manager has helped settle my mum in and helped assure me over the phone that all was well and I didn't need to worry about her from afar.
It really feels like a home from home and I think Mum will be happy here!

Reply from Lyndsay Rafferty, General Manager at Acacia Court

We are absolutely delighted to hear that you are confident in the care we provide for your mum. It means the world to us to know that we are meeting your expectations and that your mum is happy and well cared for. Providing compassionate and attentive care is at the heart of everything we do, and it's truly rewarding to receive such positive feedback. Thank you.


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Review from Mark S (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after by the manager and the team. They make sure they make her feel at home and are patient with her whatever her mood at that time. The team are caring and flexible in catering to Mum's needs.

Reply from Lindsay Rafferty, Home Manager at Acacia Court

We very much appreciate your kind review and are truly grateful for your thoughtful feedback. We continuously strive to deliver the best possible experience. Thank you once again - it really does mean the world to us!


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Review from Craig H (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for over three and a half years. Though the care home, like many others in the health and social, has had a consistent turnover of staff, they have actively sought to provide the best of care to my mum. This includes keeping me informed of any issues affecting
my mum's health or care needs.
Since the lady took over as General Manager there has been considerable investment in the property regarding new furniture and internal decoration. When an issue is raised the response I have received from her has been excellent. My mum continues to be well looked after, especially by several members of staff who have been there since she became a resident. Retention of good staff is key to providing the highest standard and continuity of care. Myself and family appreciate the effort and commitment of the staff to provide a caring and happy atmosphere. Keep up the great work in what are challenging times for the sector.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you so much for your positive review! We truly value your feedback and want you to know that the well-being of our residents is always at the heart of everything we do. We remain committed to striving for excellence and providing the best care possible. Thank you.


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Review from Elizabeth P (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Court is a rare find. A lovely caring home. My dad has been a resident for approximately 18 months, having been moved from another "care" home where it was clear his needs were not being met. Dad arrived at Acacia very underweight and I am delighted to see Dad thriving under Acacia's care. The
staff are lovely, attentive and kind, I highly recommend this home.

Reply from Lindsay Rafferty, Home Manager at Acacia Court

We truly appreciate your kind words, thank you so much. We are always striving to improve our care and are very proud of Acacia Court. Thank you.


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Review from G S (Granddaughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who go above and beyond for everyone in their setting. Management is very welcoming and nothing is too much trouble. There is always a very warm loving atmosphere which is lovely to see. Thank you.

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Review from C K (Grandson of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan at lunchtime. The kitchen staff wheeled a trolley into the dining area with a full English breakfast. All hot with every choice. Nan can't eat pork so she did not have the bacon or sausage but had beans, chips, black pudding, egg, mushrooms and toast. A lovely hot lunch packed with
variety.

Reply from Lyndsay Rafferty, Home Manager at Acacia Court

Thank you for your kind review, it is very much appreciated. We are truly proud of all our team members at Acacia Court. Thank you.


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Review from S M (Nephew of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has resided at Acacia Court for the last two years. I have always been impressed and reassured about the care she receives and especially how the staff members treat her with great affection, courtesy and dignity. Ideally, no one wishes to see their loved one in need of 24-hour professional
care but I could not be happier with the care my auntie has and continues to receive.

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Review from M S (Friend of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Acacia Court in Southport and the staff are so friendly. They care so much about all the residents. You always get a warm feeling and a friendly atmosphere. The manager is approachable and caring. Such a lovely home. God bless you all.

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Review from Sean T (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly 5 years and more than happy with her care. It's a friendly home where all the staff throughout work hard to make it a safe and comfortable place for its residents.

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Review from K T (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Acacia Court on 04/10/2024. My sister and I were very worried that she would not stay. We should not have worried as the people who work there supported Mum and looked after my family and I from day one. Nothing is too much of a problem for them and the manager. We have even taken our
dogs into see Mum also with the staff's help. Everything was a dream. I would like to take the opportunity to thank everyone at Acacia Court for making us so welcome and being so obliging in all you do.

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Review from Alan M (Husband of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home clean and tidy at all times. The staff are pleasant, clean and friendly, nice and helpful. The lounge is fine, clean and tidy. My wife's bedroom is fine and again clean and tidy. The food is good according to my wife.

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Review from Bill K (Son-in-law of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted into Acacia Court and since her arrival, we cannot express how grateful for all the support and care my mother-in-law has received. The home is really well run by the manager and her staff and they cannot do enough for the residents and visitors.

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Review from Cathy K (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and very caring. Nothing is too much trouble. The manager is always available to ask questions as my mum is a new resident. I am really happy with the way Mum has settled in and could not ask for anything more.

Reply from Caroline Regan, Regional Manager at Acacia Court

Hi Cathy, thank you so much for your kind words. I will share your review with the staff team. They will be really pleased to hear this. Kind regards, Caroline.


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Review from S M (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly helpful staff can't do enough for both residents and visitors. Home is a safe caring place for residents. Long-term staff are wonderful and treat long-term visitors as part of the family. The new management team is really friendly and helpful and available to answer any questions or concerns
as they arise.

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Review from G M (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and residents seem happy and content. The management engages with and keeps families informed of changes and events.
Residents seem happy and settled.

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Review from W H (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Court has provided my Mum with an excellent quality of care for almost 5 years. The staff are professional and caring and show true dedication to their residents treating them with dignity, respect, and understanding. The home has excellent facilities including a wonderful team of catering staff
that are always in turn to their resident's preferences, likes, and dislikes.
It is always lovely to see residents celebrate their birthdays with a song, cake, and canceled provided by the catering team.

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Review from Janet L (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost five years as a resident at Acacia Court, our mother passed away peacefully last week. Acacia was her home, and she was comfortable and well-cared for all the time she was there. As her needs changed over the years from settling in, to her final weeks, all staff adopted their care and routines,
always providing respect and support for our mum and for us as her daughters. Whenever we were visiting, we have appreciated the kindness and genuine care and support shown to all our family over the years. We couldn't have found a better care home for our mum, and can highly recommend Acacia to others.

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Review from Julie H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing at Acacia Court for nearly 5 years! She has always been treated and cared for by the amazing staff with so much love and respect, it's lovely to see the way they are with her. She is now on end-of-life care, and they are so kind and compassionate, making sure she is comfortable!
They are also very kind with me and my family when we visit.

Reply from Lorraine O'Sullivan, General Manager at Acacia Court

Hi Julie, thank you so much for your very kind words. This means so much to the team. I will pass this on to them. We all love caring for your mum, she is a beautiful lady and always puts a smile on our faces. Kind regards, Lorraine.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Acacia Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Acacia Court is calculated as follows: ( (220 Excellents x 5) + (3 Goods x 4) ) ÷ 223 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lynsey

Lynsey Rafferty

Job Title: General Manager

Joined: 2024

My name is Lynsey Rafferty and I am delighted to introduce myself as the General Manager for Acacia Court. With over 15 years of experience in the care sector, I bring a wealth of knowledge in both resident support and management.


I am fully qualified in all aspects of health and social care, including safeguarding and quality monitoring. My background has allowed me to build strong, transparent relationships with local authorities, the CQC and the families and friends who are integral to our residents' well-being. Together, I believe we can create a nurturing and joyful environment for your loved ones. My goal is to provide excellent care, structure and continuity, fostering a home where laughter and friendships thrive.


At Acacia Court, we are dedicated to creating a warm and welcoming home for all our residents. We strive to bring love, care, kindness, and laughter into the lives of every person in our community. Our mission is to foster a supportive environment where everyone feels valued, respected and happy.


I am delighted to be part of the Bloomcare family.
Warm regards,
Lynsey


Frequently Asked Questions about Acacia Court

What types of Care is Acacia Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia Court provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acacia Court have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Acacia Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Court to the centre of Southport?

0.9 mile(s) as the crow flies, distance by road may be significantly further.