Promenade Care Home

10/12 Promenade, Southport PR8 1QY
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8.8 34 Reviews
  • Promenade Care Home, Southport
Promenade Care Home in Southport provides a range of flexible and tailored care packages in a comfortable and homely environment.

Ideally situated on the promenade and close to the town centre, the home provides the perfect setting for permanent, convalescent, respite, holiday care and care days.

The accommodation consists of a bright and spacious communal area and family and quiet areas. There are a variety of single and double tastefully furnished bedrooms. Most rooms provide en-suite facilities and are equipped with a call system and a television point and WiFi.

A qualified and friendly team of staff are dedicated to providing high quality, round-the-clock care to encourage independent living within a happy and secure setting.

Residents can enjoy home-cooked, tasty meals in the home's pleasant dining room or in the resident’s private room if required, and special diets and preferences can be catered for.

Activities - Fun and laughter throughout activity sessions, small group activities, crafts, quizzes , bingo etc...
      
Outings - a variety of trips out each week in the homes minibus are available.

Relaxation - Complimentary Indian head massage , soothing massages, reflexology, pampering manicure etc...

Visiting hairdresser is an additional charge.

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Care Provided by Promenade Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jane Rimmer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (14)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Promenade Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £701 – £960
    • RESPITE Self-Funded Residential Care £850 – £850
  • (these prices are only a guideline, please contact Promenade Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All day any day, please if possible avoid meal times.


  • Parking

  • Several spaces in front of care home.
    Pay and display on the Promenade Road and car park next door but one.


Promenade Care Home Reviews (34)

Total of 34, showing 1-20
8.8

Promenade Care Home has a Review Score of 8.8 (8.798) out of 10, based on 6 reviews in the last 2 years. Over all time Promenade Care Home has 34 reviews.

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Date Published

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Review from Scott M (Son of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into care here in October 2023 as her care was beyond me and she stayed there until she passed away last month in January 2025. She had 2 main carers who went way above the levels of care that is required. All the staff there are caring and dedicated. The Management are very approachable
too. I firmly believe this is the best home in the whole area. I visited my Mum virtually every day for 15 months she was there. I even started the Funeral procession from there and all the staff lined up outside to see her off. Not only was the care exceptional for my Mum, but they have also helped and supported me throughout after her passing. Staff on their day off even chose to come to the funeral. The food in there is exceptional and better than what I eat. Cleanliness is also exceptional. Hand on heart I can honestly say I would be happy to live there myself.
Thank you everyone for all that you did.
I highly recommend the Promenade.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you so much for your heartfelt and touching review. We are deeply honoured that your mum was with us for the last 15 months of her life, and we truly appreciate the trust you placed in us during such a difficult time. It means the world to us to hear that you felt supported not only in her care, but in your own journey as well. Our team is committed to providing the highest standard of care, and we're so grateful that our staff made such a positive impact on your mum and on you. I'll be sure to pass along your kind words to all of them, especially the carers who went above and beyond to make her feel safe and cared for. It's incredibly touching to know that the team's support extended to being present at the funeral and that you felt truly cared for throughout. Thank you for recommending us with such warmth and sincerity. We will always remember your mum and your family, and we're here if you ever need anything. Take care.


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Review from Ros E (Sister of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to a lack of staff, not enough to do. My sister was promised to get her nails done and shower. Only went out once in two weeks.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review The Promenade Care Home. I'm sorry to hear that you feel there aren't enough activities available. We do, in fact, have a comprehensive monthly calendar of events, along with three dedicated activities coordinators who work hard to engage our residents. That being said, were always open to suggestions and would love to hear any ideas you have for new activities. We truly value your input as it helps us improve the experience for all residents.


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Review from Hugh O (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy here and that's what matters to me. She is treated with dignity and respect. Her clothes are well-laundered, although there can be a problem with them getting lost in the system. I believe they are trying hard to resolve this.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review our home. We truly appreciate your kind comments, and we are so pleased that Mum is happy. Dignity and respect remain at the core of the care we provide.


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Review from B B (Friend of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care and understanding provided by the Promenade Care Home since my friend became a resident in March 2024. Plenty of entertainment including bingo; quizzes; singers and even trips out. My friend also enjoys the food, of which there is plenty of choice at both lunch
and dinner. Since being diagnosed with Alzheimer's disease, she has been prescribed medication which hopefully will slow down the process. I hope I do not have to move her to an EMI home.

Reply from Jane Rimmer, Manager at Promenade Care Home

Thank you for taking the time to review the home and for your kind words. My team works hard to organise engaging activities, create delicious menus, and deliver a high standard of care. We are committed to working closely with you and other healthcare professionals to ensure we provide the best possible care, treatment, and support. Please don't hesitate to reach out if you need any further assistance.


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Review from Ali W (Daughter-in-law of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t rate this home any higher! From the manager right down to cleaners! Everyone bent over backwards and it is a home from home! Visiting is open door policy and you can help yourself to a brew! It’s so warm and welcoming. My father-in-law is blind and any potential hazards were considered and
dealt with. My mother-in-law had a recent fall and again so much professionalism and effort was put into her comfort it was so thoughtful. Unfortunately this was a respite stay and I was overruled and as a family and they were moved south. I was really saddened as I am pretty sure you won’t find better. Totally recommend a look round. Honest, friendly and wonderful staff. Lovely homely atmosphere!

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review our home, happy we were able to accommodate


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Review from Tanya J (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Promenade Care Home team are so positive with all their residents. I would definitely recommend. There are lots of activities organised and residents are encouraged to join in, residents are not all sat lining up the walls, they are encouraged to move, to think, to remember through pets visiting,
games, interaction with others/carers. Promenade Care Home often have musicians in/dancers. Residents can join in or watch others if it's not for them. The place is airy/clean and fresh. The care team 'care' each and every day.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for your lovely feedback. We pride ourselves on our "caring" nature.


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Review from Gail H (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's very well taken care of, and she is loved by the staff and management. The staff are all lovely and go the extra mile. Mum always looks clean and is always in her clothes. This home is beautiful and is always clean. The manager is amazing, and the admin lady is always helping me if I'm stuck on
anything. Love this home and the staff.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking the time to review us very much appreciated


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Review from Nadine N (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last two years, I have been treated with respect when visiting my mother, who has always looked clean and tidy. She is happy and settled here, and the staff love her. I am very happy with all her care.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking the time to review us, very much appreciated.


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Review from Linda R (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled into the home well, his room is tiny but he is getting used to it. Ideally, if a larger room was available it would be nice to think he would have the first opportunity to move when available. I take him food as he is not keen on the food provided but I am happy to take meals for him
so he eats well. He is cared for very well, I feel happier that he has 24-hour support and the team is amazing. He gets upset about his clothes as they are not ironed when coming back and some of his clothes are worn by other people even though I put name labels on all of them. He has always looked after himself so seeing him in clothes un-ironed is sad. My mum is in another care home and her clothes are well looked after.

Reply from Susan Astley, Manager at Promenade Care Home

We are very sorry to hear about your experience, our aim is to provide the best possible care to those we support, and it is something we take very seriously.
We are more than happy to discuss options with you privately. This we have since done and I am glad to say we have reached a mutual way of moving forward and addressing the issues.
The list of food that you have given us that Dad likes I am glad to say the majority is already on our Menu and as arranged we can hopefully get dad to try our Menu.
Also discussed the laundry which as explained should greatly improve as we have now employed a new laundry assistant. As discussed, if a bigger suitable room becomes available, we will let you know.
Again, I can only apologise for your experience and strive to move forward.
We wish you all the best.


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Review from Ingrid C (Niece of Resident) published on 3 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring home; they could not do enough for my uncle and me. I live 300 miles away, and they were like a second family; they could not do enough for him. The room and food were excellent, but the true quality was the staff. despite all the challenges of Covid, they looked after all the residents
like their own. That extra smile, chat and moment of caring were great and much appreciated. They even offered me a room to stay in near him when he was so ill. I would recommend this home to anyone.

Reply from Karen Ibbotson, Owner at Promenade Care Home

Thank you for taking the time to review us; it is very much appreciated.


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Review from Susan C (Sister of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, friendly and easy to talk to. They offer refreshments and always listen to residents and their needs. Always clean, tidy and well maintained. Always observe Covid practices. On the phone, polite, courteous and knowledgeable.

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Review from P A (Son of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the Promenade several weeks ago. The staff there are simply marvelous dealing with mum's needs with such care and attention and at all times making her feel safe and special. The Promenade is a fantastic place with a really nice atmosphere. In my experience the staff are friendly, special
people doing such an important job quite brilliantly. Thank you so much!

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us. We very much appreciate your views.


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Review from Iain B (Son-in-law of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review is good because of Covid. So we are unable to give a proper review. The staff are marvellous and obviously very caring.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for reviewing us.
We very much appreciate your feed back.


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Review from Lucille B (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do agree it is great. However due to Covid unable to give a detailed review but the staff have been very accommodating during this pandemic.

Reply from Susan Astley, Manager at Promenade Care Home

Thanks very much for reviewing our home.
Feedback is very important to us.


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Review from Joan S (Friend of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy here.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you for taking time to review us. It's always great to receive feedback in knowing residents are happy.


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Review from Susan L (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding long-term care for Mum was a difficult decision, but in choosing the Promenade, I think we struck gold and it really has become a home from home for Mum. The staff and management go out of their way to help Mum in every way. There are lots of activities which Mum loves, her favourite being the
sing-a-long. The garden room provides a completely safe environment for visits. I recommend this wonderful home and it means so much to know Mum is being so well cared for.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking time to review us. I will pass on your very kind words to the staff.


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Review from B W (Friend of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a resident after booking an appointment. I was asked questions regarding covid and had my temperature checked. Following this, I sat on one side of a screen and my resident friend on the other. We chatted for the half an hour allotted time in very comfortable surroundings. It was nice and
warm. My friend tells me she is very happy there and the staff are very kind. She has her hair and nails done and enjoys that. Thank you for an enjoyable visit. I cannot comment below for an external visit.

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Review from Joanna W (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has changed my mum's life for the better in all ways despite her Alzheimer's getting worse. The staff here are so gentle, kind and very considerate. I thank all the staff and managers on behalf of my family and me. It gives us much comfort to know mum is looked after so well.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us; it is very much appreciated. I will pass on to the staff your lovely remarks you have said about them. Thanks again.


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Review from P M (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and pleasant place to visit. During these difficult times, they have made every effort to help. Staff are lovely and helpful.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us. Your comments are very much appreciated at this difficult time. What a lovely boost this will be for staff to let them know what a good job they are doing.


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Review from Jude L (Daughter-in-law of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law, who is 93, has been a resident in Promenade Care Home since February 2020. She is very independent and we thought she wouldn't settle into residential care. how wrong we were! She is very happy in the Promenade and all the staff are helpful, kind and thoughtful. Thank goodness that
Mum in Law has been safe and happy during this awful Covid pandemic.

Reply from Susan Astley, Manager at Promenade Care Home

Thank you so much for taking the time to review us. Your comments are very much appreciated at this difficult time. What a lovely boost for staff to let them know what a good job they are doing.


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Current Review Score: 8.8 (8.798)

Overview of Review Score

The Review Score of 8.8 (8.798) out of 10 for Promenade Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Promenade Care Home is calculated as follows: ( (43 Excellents x 5) + (26 Goods x 4) + (1 Poors x 2) ) ÷ 70 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.212 Points relating to the number of positive Reviews for Promenade Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 6 Positive Reviews ÷ 9.8 = 0.612

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Frequently Asked Questions about Promenade Care Home

What types of Care is Promenade Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Promenade Care Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Promenade Care Home have?

There are 47 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Promenade Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Promenade Care Home to the centre of Southport?

0.3 mile(s) as the crow flies, distance by road may be significantly further.