Thornton Hall & Lodge Care Home

16-18 Tanhouse Road, Thornton, Crosby, Liverpool L23 1UB
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9.4 37 Reviews
  • Thornton Hall & Lodge Care Home, Liverpool
Thornton Hall and Lodge Care Home in Crosby offers residential care, dementia care, and short-term respite care. Part of the award-winning Orchard Care Homes group, this spacious and welcoming home is conveniently located close to the seafront and only a short drive from Crosby centre.

With 96 en-suite rooms available, residents have the freedom to personalise their living space with their own belongings and cherished items, making it homely and comfortable during their time at Thornton Hall and Lodge. The care home consists of two communities dedicated to providing exceptional care for the elderly, including those living with dementia.

The highly skilled team at Thornton Hall and Lodge Care Home creates individualised care plans tailored to each resident's unique needs, ensuring your loved one receives the highest standard of care. From engaging activities to regular updates on social media, residents at this dementia-friendly care home have plenty of opportunities to stay active and connected. Why not get in touch with the team to find out more?

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Care Provided by Thornton Hall & Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 96 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Cuddy (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (96)
    • Single Rooms with ensuite Wet Room (96)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Thornton Hall & Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,324
    • Self-Funded Residential Dementia Care from £1,385
  • (these prices are only a guideline, please contact Thornton Hall & Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visistors welcome anytime.


  • Parking

  • Free on-site parking.


Thornton Hall & Lodge Care Home Reviews (37)

Total of 37, showing 21-37
9.4

Thornton Hall & Lodge Care Home has a Review Score of 9.4 (9.414) out of 10, based on 21 reviews in the last 2 years. Over all time Thornton Hall & Lodge Care Home has 37 reviews.

Overall Experience

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  • 8
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Date Published

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Review from Stephen B (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding dedication and care from staff at all times. Nothing is too much trouble, from senior care staff, care workers, domestics and admin staff. Always polite and attentive while I've been visiting. The entertainment program is next to none. Residents always doing or being involved in some sort
of activity. Would highly recommend this home to anyone.

Reply from Eleanor Mercer, Head of Marketing at Thornton Hall & Lodge Care Home

Hello, thank you so much for leaving a review and for your kind words. Our team at Thornton are so grateful to you for taking time out to write this review and we really appreciate the feedback. It means all their hard work is noticed. Best wishes.


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Review from Debbie M (Daughter-in-law of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers at the home are lovely. However, the home is badly managed and run. The phone is never answered, 12 attempts in a day or worse answered by the residents. Emails also go unanswered. My inlaws have brand new items of clothing disappearing and despite asking several times, never get an answer.
What is worse, however, is that there are two people in the main home terrorising the other residents. They barge into rooms unannounced, sing and make noise during the night so my father-in-law cannot sleep and so far my father-in-law has found one of the ladies in his bed and my mother-in-law has found a naked man in her room. To say they are terrified is an understatement.
This has been reported and the home say they might be able to move my inlaws. That is not acceptable.

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Review from David W (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for a period of two weeks from Monday 25th April to Monday 9th May at Thornton Hall. During this time, the care the staff provided was outstanding. All staff were friendly, and all went the extra mile. Special mention to three members of staff (deputy manager included) as they all were
so kind and thoughtful to our dad. Thank you.

Reply from Michelle Duvall, Manager at Thornton Hall & Lodge Care Home

Thank you so much for your review of Thornton Hall and Lodge. It is always lovely to see a great review and especially, individual staff getting a mention. We do strive to provide an excellent standard of care for our residents.


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Review from Melody F (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for the ongoing care they provide for my mum. All of the staff, managers, carers, kitchen staff and laundry staff each and everyone are fantastic nothing is too much for them. Communication with the home has been excellent when needed. Cannot recommend the home enough it's
such a happy place and they do treat the residents as if they were their own.

Reply from Angus Matthew, Marketing Manager at Thornton Hall & Lodge Care Home

Thank you. Our care team will be so pleased to hear your comments.


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Review from Elaine W (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for all the care and support that my mum gets. It has been wonderful to be able to visit her at last, and I am appreciative of the way that visits have been arranged and for the support of all the staff.

Reply from Anthony Byrne, Home Manager at Thornton Hall & Lodge Care Home

Thank you for your positive feedback for Thornton Hall and Lodge. We are really pleased to be able to support our residents to see their family and friends. I will certainly pass your comments on to the team. Kind Regards.


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Review from G H (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident since end Dec 2019, she had been quite poorly having been in hospital since October. Apart from her Dementia, she has a lot of mobility problems, but with the wonderful care and support she has received since being in Thornton Hall, she has improved so much and is starting
to feel so much better. She tells me how kind everyone is to her and how safe she feels. Knowing she is being well looked after, as her daughter, having to have made life-changing decisions on her behalf, I could not be happier that this is how she feels. The 'Housekeeping' needs a special mention - my Mum's wing and her room are always so clean and tidy.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for, Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that, that you believe your mother's health has started to improve since living with us. It is also pleasing to hear that you would like to especially mention our fantastic housekeeping team. Kind regards, Nigel Francis, Home Manager.


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Review from Elaine R (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to be very clean and the staff extremely caring. There are plenty of activities too.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be extremely caring and our home to be very clean. It is also pleasing to hear that you enjoy our range of activities.
Kind regards, Nigel Francis, Home Manager


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Review from Elaine T (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Thornton Hall in October 2019. We are very happy with the care she is receiving and all the staff have been very professional in their work. Nothing is any trouble for the staff to do. I would definitely recommend the home to friends.

Reply from Nigel Francis, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. We strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with the care that your mum receives. If you would like to discuss any concerns you may have regarding activities, my door is always open, so feel free to come in for a chat on your next visit.


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Review from Janet N (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Thornton Lodge in the middle of December. We had tried our best to enable him to stay at home but it was just no longer possible. This broke my heart and I felt so guilty. The staff and management team could not have been kinder to my dad or us, reassuring us all the way and looking
after dad so well. We are only 6 weeks in but I have been nothing but happy with the care my dad has received, and how the whole situation has been handled with compassion, respect and dignity. One slight issue we had, was dealt with promptly and effectively. My dad has settled well and we are content knowing that he is safe and cared for. Thank you to everyone at Thornton Lodge.

Reply from Michelle Duval, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are nothing but happy with the care that your father has received with us. It is also pleasing to hear that you are at ease knowing that your dad is at ease and well cared for.
Kind regards, Michelle Duva


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Review from A S (Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff overworked at times due to shortages. Food sometimes could do with more variety.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would score our home so highly in all areas. I have read your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Michelle Duvall, Care Home Manager.


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Review from Penny W (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Thornton Hall for over seven years, from May 2012 until her death at the age of 97 in September 2019. During these years, she received the highest possible quality of care. She was always a strong independent woman, but towards the end of her life, veritably her needs increased.
At Thornton Hall, she was always treated as a valued individual with respect and dignity, as well as the utmost fondness. Her end of life care was eximious, and the kindness of the wonderful staff at Thornton Hall extended to me, her daughter, and the members of our close family. We will always be indebted to absolutely every one of the staff at Thornton Hall for everything that they did for my mother for seven wonderful years. They knew and understood her so well.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you speak so highly of our home and the care we provide. We very much enjoyed getting to know mother and we would like to once again offer our sincere condolences to you all.


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Review from E C (Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. The food, the staff are all fabulous.

Reply from Michelle Duvall, Relief Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you would describe our home as excellent across all areas. It is also pleasing to hear that you find our food and hardworking staff to be fabulous.
Kind regards, the Relief Manager


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Review from B K (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My thoughts on Thornton Hall & Lodge are very positive, also with regards to the care and attention that the residents receive, this is excellent. I think that also I have noticed the managerial side is very responsive when approached.

Reply from Michelle Duvall, Relief Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your overall impression of our home is very positive. It is also pleasing to hear that you would describe our home as excellent across all areas.
Kind regards the Relief Manager


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Review from Barbara (Next of Kin) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum recently passed away having spent four and a half happy years at Thornton. She was very well cared for by all the staff. The family have nothing but praise for the staff here. They are professional, caring, efficient and very understanding. The home is bright, clean and well maintained. We would
have no hesitation in recommending Thornton Hall.

Reply from Michelle Duvall, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am pleased to hear that, your mother spent her four and a half years with us happy. We very much enjoyed getting to know your mother, and we would like to once again offer our sincere condolences to you all.
Kind regards, the Relief Manager


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Review from E A (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely clean premises.
All needs catered for. Friendly staff. Homely surroundings.
Understanding staff.

Reply from Stuart Tyrer, Home Manager at Thornton Hall & Lodge Care Home

Many thanks for taking the time to leave a review for Thornton Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be both friendly and understanding. It is also pleasing to hear that you find our home to feel ‘homely’.
Kind regards, Home Manager


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Review from Barbara A (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Thornton Hall & Lodge, Crosby. She has been there since August 2014. I would like to praise the carers for all their hard work. Nothing is too much trouble and I know my mum feels that she is safe, caring hands.
My sister lives in London and visits regularly. She echoes these
words.


I don't wish to single out any carers as they are all doing a really good job. I wanted to put this in writing as I feel that it is important that they know how valued they are.


Reply from Ian Forshaw, Care home manager at Thornton Hall & Lodge Care Home

Thank you very much for your review.
It is lovely to hear such positive feedback for our home.
Our staff do work hard to maintain a high level of care for our residents and it is great to know that this is noted.
I am so pleased that your mother is happy at Thornton and feels so at home.
Thank you again.
Kind regards.


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Review from Paula P (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family are so grateful for the care - if not to say love - that our mother has received during her stay at Thornton Hall. She went into care a confused, lonely, underweight little lady. In a matter of weeks, she was confident, glowing with health, distinctly plumper and revelling in the social
contact she now has on a day to day basis. While her condition has, inevitably, deteriorated over her time there, she continues to get the most out of life through the attention and stimulation she enjoys at Thornton Hall. Lovely people who know what they are doing!

Reply from Ian Forshaw, Home Manager at Thornton Hall & Lodge Care Home

Thank you for taking the time to leave your feedback on the care here in our home. Your comments are genuine and heart-warming.
Kind regards


Ian Forshaw, Home Manager


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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Thornton Hall & Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.476 for Thornton Hall & Lodge Care Home is calculated as follows: ( (172 Excellents x 5) + (36 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 246 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for Thornton Hall & Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2. 18 Positive Reviews ÷ 19.2 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Michelle Duvall

Job Title: Interim Home Manager

Joined: 2022

Hello, my name is Michelle and I'm the interim Home Manager at Thornton Hall & Lodge Care Home in Liverpool. Since joining team Thornton, I've been lucky enough to be a part of some incredible experiences for our residents and I've really seen the difference we can make, thanks to our person-centred approach to care. Come by and say hi anytime!