Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport PR8 6JG
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9.8 70 Reviews
  • Woodlands Manor EMI Care Home, Southport
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.

The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.

Care Provided by Woodlands Manor EMI Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liz Seville (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Manor EMI Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £820 – £1,200
    • Self-Funded Residential Dementia Care £820 – £1,200
    • RESPITE Self-Funded Residential Care £820 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £820 – £1,200
  • (these prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Woodlands Manor EMI Care Home Reviews (70)

Total of 70, showing 21-40
9.8

Woodlands Manor EMI Care Home has a Review Score of 9.8 (9.782) out of 10, based on 24 reviews in the last 2 years. Over all time Woodlands Manor EMI Care Home has 70 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, very caring for my mother.
Always happy and clean.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well. The manager is always supportive and helpful. The staff are always kind. Lots going on all the time. Excellent care provided.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Woodlands Manor EMI Care Home until sadly he passed away. He had previously been in another care home provided by a different care provider in Southport where the level of care was woeful. Very different at Woodlands where the level of care was of the highest order.
The staff
are fantastic and the home has a lovely 'feel' to it with a great atmosphere, in no part to the wonderful staff and management.
My only regret was that we didn't move Dad earlier.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

What a beautiful home. Staff go above and beyond, the home manager is very person-centred ensuring high standards of care are provided. My friend is always engaging in activities with the other residents. I was not sure about visiting my friend at the home as you hear lots of negative stories but visiting
my friend and seeing how happy and content she is makes me so happy.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives at Woodlands.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 4.0 out of 5

The staff and management are so kind and friendly, nothing is too much trouble for them. My mum thinks a lot of them and says nice things about the staff and management. It is hard when a person you love has to be taken into residential care, but I always feel when I leave mum that she is in good hands.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Woodlands Manor EMI Care Home for several years now. Her dementia care has been first-class throughout this time, together with her clinical treatment. I am very satisfied with the way she has been cared for and in the way that her treatment is constantly reviewed to take
account of her changing needs.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My mother transferred into Woodlands Manor EMI Care Home following a stay in another residential home which had proved to be unsatisfactory in terms of the level of care provided. She found that Woodlands Manor EMI was much more suitable for her needs, the level of care and attention that she received
from management and staff was markedly different. As a dementia, sufferer her condition was effectively stabilised through considered intervention. Instead of wanting to hide in her room, she actively sought the company of other residents. In the previous home, she had lost interest in food and her weight had dropped but in Woodlands Manor her appetite improved and she regains much of the weight that she had lost.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience at our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law came in for temporary respite care; unfortunately, her health deteriorated, and she was admitted to the hospital. She has returned to Woodlands for palliative care. The staff are lovely and are doing everything possible to make her comfortable.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was introduced to Woodlands Manor with a view to respite care as her dementia deteriorated, but while she was there, she, unfortunately, contracted delirium and chert infection, and this made her condition worsen. She was hospitalised but came back to Woodlands Manor for end-of-life care. The
staff are bending over backwards for the patients and can't do enough for them. As for Mum, the care she is getting is exceptional. The manager of the home is one of the best and is informative and always has time for you.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the manager and the team for the way they looked after my dad during his final days. He passed away with great dignity and with so much loving care and that meant a lot to me, my mum and my brother. I'll be forever grateful for that. Thank you.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My cousin has settled in very well. She is very happy and now calls it her home. The care is loving and friendly and the staff go above and beyond. Whenever I visit she is always happy and chatting to people. If I have any concerns the manager addresses them very promptly.
Any decline with my cousin
is addressed and actions are put into place. Staff are very professional and welcoming, she is always made a fuss of.

Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

I find visiting the home a pleasant experience. The home is always bright and cheerful. It also has a homely feel. The staff always try their best to be helpful. It always has a relaxing atmosphere. The residents appear to be comfortable.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

I am impressed with everything at Woodlands Manor. The staff go above and beyond in their roles. They not only treat my aunt and uncle with care and respect they also treat us the same. They looked after my uncle very well until he passed and continue supporting my aunt.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind and generous comments and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Have been very happy with the way my friend has settled in. She is content and happy. The staff are kind and helpful, could not ask for more.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with this care home. Never before have I felt more secure leaving my family in the care of others, than I do in Woodlands. The staff are second to none, the care is excellent and the residents always seem so happy. In my opinion, this is not a care facility, it is indeed a home.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really do appreciate your kind words and are very grateful for the support shown to our team. Your comments will be shared with all the staff to ensure they are all aware that their hard work and commitment to their residents do not go unnoticed.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for four years now, in that time she has been looked after in a very caring and professional manner. Staff in the Covid period have provided excellent care in difficult circumstances.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

The care provided by all the staff at Woodlands Manor EMI Care Home is second to none. Each resident is treated with dignity and respect at all times. Every aspect of their individual care needs are met. Staff go above and beyond to provide every resident with the best quality of care possible. Every
visitor is treated with the same level of courtesy. All in all, Woodlands Manor is a superb care home and all the staff are incredible.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We are really grateful for your kind words of support and appreciation for our team and will ensure that they are passed on to everyone in our home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after by the team from Woodlands Manor Care. If there were any changes in her condition I was informed by the manager and we had a good discussion about what they have done and for a further management plan. I am impressed with their management, especially during Covid times.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We are very grateful for your continued support and understanding during these Covid times. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

As my mother has only been in the home for five days, it is a little hard to write a review so soon. The first impression was very good and the staff were all attentive and friendly. I hope she will be happy here and settle in very soon. The standards around covid were very good and the rooms all seemed
very clean.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home, even though your Mother has only been in our home for a few days. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Woodlands Manor EMI Care Home is calculated as follows: ( (223 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Liz

Liz

Job Title: Home Manager

Joined: 2014

I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.


Rebecca

Rebecca Holder

Job Title: Administrator

Joined: 2022

From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.