Woodlands Manor EMI Care Home has a Review Score of 9.8 (9.782) out of 10, based on 24 reviews in the last 2 years. Over all time Woodlands Manor EMI Care Home has 70 reviews.
Review from Dorothy B (Daughter of Resident) published on 12 June 2023
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from David B (Son of Resident) published on 17 May 2023
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Michael S (Son of Resident) published on 6 May 2023
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from M F (Friend of Resident) published on 11 April 2023
Submitted via Website •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Value for Money
Review from David B (Son of Resident) published on 7 February 2023
Submitted via Postal Card •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Cleanliness
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Value for Money
Review from S M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Value for Money
Review from Eric B (Husband of Resident) published on 9 November 2022
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Cleanliness
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Value for Money
Review from N G (Son of Resident) published on 31 August 2022
Submitted via Postal Card •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience at our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Zoe H (Daughter-in-law of Resident) published on 29 July 2022
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We appreciate your kind words and observations and will ensure they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Gary B (Mother of Resident) published on 29 July 2022
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from A C (Son of Resident) published on 29 June 2022
Submitted via Postal Card •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Pam S (Next of Kin) published on 16 May 2022
Submitted via Website •
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Reply from Louise Livesey, Group Support Manager at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan J (Wife of Resident) published on 6 May 2022
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josephine W (Niece of Resident) published on 6 May 2022
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind and generous comments and observations and will ensure that they are passed on to our team at the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Care / Support
Cleanliness
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Food & Drink
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Management
Safety / Security
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Value for Money
Review from Maureen S (Friend of Resident) published on 21 April 2022
Submitted via Postal Card •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team at the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N N (Relative of Resident) published on 21 April 2022
Submitted via Website •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really do appreciate your kind words and are very grateful for the support shown to our team. Your comments will be shared with all the staff to ensure they are all aware that their hard work and commitment to their residents do not go unnoticed.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience with our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John B (Son of Resident) published on 27 October 2021
Submitted via Postal Card •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We are really grateful for your kind words of support and appreciation for our team and will ensure that they are passed on to everyone in our home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Kaythi L (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We are very grateful for your continued support and understanding during these Covid times. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from E O (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card •
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Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home
Thank you for taking the time to review your experience of our Woodlands Manor Care Home, even though your Mother has only been in our home for a few days. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Food & Drink
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The Review Score of 9.8 (9.782) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.782 for Woodlands Manor EMI Care Home is calculated as follows: ( (223 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.782
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Feb 2019
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Job Title: Home Manager
Joined: 2014
I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.
Job Title: Administrator
Joined: 2022
From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.