Woodlands Manor EMI Care Home

21/23 Chambres Road, Southport PR8 6JG
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9.8 70 Reviews
  • Woodlands Manor EMI Care Home, Southport
Woodlands is a home in the true sense of the word; warm, comfortable and welcoming. Professionals pride themselves on the quality of the care and surroundings they provide and on attention to details – it’s the little things that matter.

In reflection of this, Woodlands Manor receives GSF (Gold Standard Framework) award accreditation in September 2017, achieving a Commend status in giving end of life care.

The owners have arranged the home to make it interesting, varied, surprising and stimulating. Woodlands has many original features you would expect to see from properties built around the 1900s and mixes theses with an exciting and progressive specialist dementia environment.

The communal areas of the home are themed; allowing residents to relax with others and join in various activities, where dedicated staff are on hand to assist with their individual needs. They have a 1950s reminiscence room with original features of TV, telephone, furniture and gramophone. There is also a light and airy garden room and family room. Woodlands know the importance of providing varied and interesting daily activities for residents to promote well-being and purpose.

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Care Provided by Woodlands Manor EMI Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Liz Seville (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Woodlands Manor EMI Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £820 – £1,200
    • Self-Funded Residential Dementia Care £820 – £1,200
    • RESPITE Self-Funded Residential Care £820 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £820 – £1,200
  • (these prices are only a guideline, please contact Woodlands Manor EMI Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Woodlands Manor EMI Care Home Reviews (70)

Total of 70, showing 41-60
9.8

Woodlands Manor EMI Care Home has a Review Score of 9.8 (9.782) out of 10, based on 24 reviews in the last 2 years. Over all time Woodlands Manor EMI Care Home has 70 reviews.

Overall Experience

  • 54
  • 14
  • 2
  • 0
  • 0

Date Published

70
4
14
24
46

Review from J B (Sister of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been well looked after since moving in and the staff very helpful having to organise clinics and transport because of recent medical problems. I have been kept informed properly.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Denise D (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Woodlands Manor for your kindness and for the care you have given to Dad. It's been a difficult couple of months, but you have always been there for us, encouraging, being strong and supportive. I have never once questioned that Dad is in the right place and will always
remember how well you cared for him (and me).

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. Having such positive praise really does help our team to feel valued. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Ian B (Son of Resident) assisted by family/friend published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my mother at Woodlands Manor. The managers and staff have faced some extremely difficult times, these past few months. With the current situation, their professionalism was to a very high standard. Woodlands Manor is an exceptional home.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. Your support for our home and all our staff at this time is very important to us. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Madeleine T (Sister of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my relative is receiving is excellent. the staff are very good, caring and nothing is too much trouble for them. I am so glad she is in their care. Thank you.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made, to ensure we continue to offer the best care and support for our residents and their families.


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Review from Kenneth K (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are indebted to the staff of Woodlands Manor for the dedicated care and support that they have provided to our dear Mum. We have been very comforted by the loving environment that Mum has enjoyed at Woodlands Manor. This has made it a real 'home' in every way, particularly in relation to
the great humour and joy that typifies Woodlands Manor.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. We understand how frustrating it is in the current pandemic for our residents and their families. We are following the Government guidelines at every stage as the health and safety of our residents and team are paramount to us. Thank you for your support and understanding at this time and we look forward to being able to see you in our home as soon as we are able to. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S P (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been the most settled and happy that I have seen for some time. The staff are patient and caring, and she always seems well cared for. I've been very impressed with the way this pandemic has been handled at this time, and the efforts they have gone to keep families in touch via letters, video
chats and timed controlled visits (now the restrictions are starting to be lifted).

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Georgina T (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my father, especially during the COVID pandemic. Thanks so much. Very kind staff.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel my mum is in good hands, happy and safe.
Staff are wonderful and go above and beyond.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Denise D (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When dad first came to Woodlands Manor he did so because we as a family liked the homely feeling and friendliness of the staff. Since that time dads, dementia has changed sometimes altering his personality and occasionally causing distress, during these difficult times dad has always been treated with
dignity and respect. I have always been included in decisions and advised of any concerns. I feel confident that any difficult times ahead will be approached in the same way with professionalism and care.

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Review from Esther (Friend of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Woodlands Manor is very safe for all the residents that are here and staff are very friendly.

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Review from G K (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The cleanliness of communal areas is good. Resident's shoes, especially the gentlemen's seem dirty and full of flakes of dry skin.
The staff do not shout or talk loudly to residents, the atmosphere seems calm.
I am disappointed with the medical care - knowledge of staff re medical complaints/issues
(diets/longstanding issues).

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home. We really appreciate your observations and will ensure that they are passed on to our team in the home.
In regards to the areas of concern that you have raised, I understand that you have met with our Home Manager and have been able to discuss the issues in person, reaching a satisfactory conclusion.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Angela H (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the matron and all the wonderful staff who have been so kind and very helpful. Thank you all so much for looking after my dad, while my mum was very ill. Nothing was too much trouble and everyone so helpful and kind. My dad's room was gorgeous and kept immaculate. Thank you all so
much for your kindness at a difficult time.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Norman C (Partner of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Manor, to me, is a place of fun and laughter from a dedicated staff team. I can honestly say they care and make this place home. I, myself, love coming here for the warm welcome I get, and to see my partner so happy. Entertainment is excellent which is a big part of keeping residents happy.
Well done to everybody.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of our Woodlands Manor Care Home, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Peter T (Husband of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall good. Comfortable and caring. Staff are competent and caring, always ready to help.
My wife is as happy as possible.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind comments and observations and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Colin G (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Save access to the garden, very good home.
Safe environment, good room.
Pleased.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words and observations.
We are constantly reviewing access to the garden to ensure that all of our residents who wish to spend time out there are able to do so. Our patio area in front of the home has proved very popular with our residents who like to spend time in a garden environment.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Patricia G (Friend of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought the user in on Sunday 17th February until Wednesday 27th.
I found the staff to be very welcoming and knew all about him coming.
He had a lovely room with ensuite.
The staff that I saw seemed to be very dedicated and caring.

Reply from Sian Kennell, Office Manager / PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your kind words and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from C P (Wife of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a shortage of staff on duty at times. But this seems to be improving. The home has a good family atmosphere.
The staff at present are very helpful and friendly, also very caring.
Personal care from some night staff in a morning could be improved.
Overall very satisfied with my husband's
care. I would recommend Woodlands to family and friends.

Reply from Rebecca Morrison, Administration Manager at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate it.
We believe all of our residents receive the highest quality of personal care, and to support this, we have increased staffing levels in the mornings to ensure plenty of additional time can be spent ensuring our residents look and feel presentable.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Pamela T (Resident) assisted by family/friend published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient and friendly. Staff are interested in the welfare of the residents.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Linda H (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As long as my Dad is happy and well cared for I am happy.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and observations
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from George C (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife needed to be looked after when I became ill. She was placed in Woodlands by Social Services. We had no experience of care homes and, therefore, nothing to compare Woodlands with. Generally, she has been happy with the experience and thinks that the staff are very obliging.

Reply from Sian Kennell, Office Manager/PA to Directors at Woodlands Manor EMI Care Home

Thank you for taking the time to review your experience of Woodlands Manor, we really appreciate your comments and general observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Woodlands Manor EMI Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Woodlands Manor EMI Care Home is calculated as follows: ( (223 Excellents x 5) + (60 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 284 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Manor EMI Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Liz

Liz

Job Title: Home Manager

Joined: 2014

I have worked in the care industry for over 30 years, starting at 16, when I joined my first Care Home in Liverpool. From that day on, I knew I wanted to make a difference to all the people I cared for. I have achieved many different vocational qualifications throughout my career, in and around care settings and am always looking to progress to the highest level of achievement. I joined Cedars Care Group in 2014 as a chef at Woodlands Manor, but my love of caring for people encouraged me to join the Care team within my first couple of years. In 2017 Liz became the GSF and Activities Co-Ordinator for all three of our homes in the North West. During this time, I devoted my efforts to helping Woodlands Manor and Cedar Grange gain Gold Standards Framework accreditation and providing stimulating and fun activity events for all the residents. In January 2020, I was eager to get back to supporting and providing care again to the residents and became the Care Manager at Woodlands Manor. I joined Cedar Grange and was promoted to Deputy Manager, in June 2021, before returning to Woodlands Manor to become the Home Manager there in August 2021. I am very passionate about promoting the uniqueness and individuality of people and allowing them the freedom of choice.
As a Home Manager, my primary goal is to honour each person's individuality, recognising and respecting who they were and who they are now. I bring a deep understanding and unwavering passion to my work with individuals living with Dementia/Alzheimer’s, ensuring that our home is a safe, happy, and nurturing environment. I make it a priority that person-centered care is not just a concept, but a lived reality for all, fostering a culture of quality and diversity at Woodlands Manor.


Rebecca

Rebecca Holder

Job Title: Administrator

Joined: 2022

From my college and university days, where I studied English, History, and law, to my practical experience in hospitality and retail, I have always been driven to expand my horizons. This drive led me to the care industry, where I worked in care in the community, taking care of a wide range of people, including those with dementia, end-of-life, and mental health disabilities. My dedication and leadership skills were quickly recognised, and following promotion, I led a team of 15 carers.
My journey at Woodlands Manor began in October 2022. After working in the community, I returned to an office environment. I started as a trainee administrator and swiftly progressed to the role of home administrator. Upon my arrival, I discovered that the office had been operating without an administrator for a short time, meaning there was a need for a complete reorganisation. I took this as a challenge and have since successfully transformed the office's operations.
My role at Woodlands Manor allows me to continue making a meaningful difference in the lives of our residents and their families. I have such a sense of pride in Woodlands Manor and I am proud to say I work there.