Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 72 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.

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Care Provided by Birkenhead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Thomas (Manager)
  • Admission Criteria
    • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birkenhead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.


  • Parking

  • Onsite parking is available, including disabled spaces.


Birkenhead Court Reviews (72)

Total of 72, showing 1-20
9.7

Birkenhead Court has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Birkenhead Court has 72 reviews.

Overall Experience

  • 58
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Date Published

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Review from S H (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Birkenhead Court for the last 3 months. I have been very pleased with the care he has been given. All the staff are always friendly and helpful. I would recommend Birkenhead Court as a very good care home.

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Review from M J (Son of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really impressed with Birkenhead Court since my mum moved there in January from another home. From the initial visit, through to actually getting her into her room on the first day, I could not have asked for any better. On the various visits I've subsequently made, all the staff seem really
friendly and nothing it too much trouble to ask. The carers have even been able to get her walking from her room to the lounge area, something I would not have considered possible previously.

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Review from Lisa P (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this care home enough for the love and care they showed my mum during her stay. From my initial contact, when we were deciding on options for Mum's care, to the outstanding detail they showed in caring for her at her end of life, each staff member was an angel sent.
The environment,
facilities, activities and nutrition/hydration are high priorities with the residents' and families' needs at the centre of all they do. Mum was the most settled and happy we had seen her for months. I was kept up to date on visits on her welfare and when her health declined, the staff were there every step of the way making sure she was cared for with dignity and love.
My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.

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Review from G C (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into the care home, very frail and disorientated.
A couple of months on, she has gained weight, gets 24 hour support and is starting to look like "old mum" used to.
I cannot praise the staff enough for their support of the residents and standard of care provided.
Thank you for helping
my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.

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Review from Helen R (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage
all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.

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Review from D R (Son of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.

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Review from June B (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally
when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.

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Review from Karan K (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness
was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.

Reply from Helen Thomas, Manager at Birkenhead Court

Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly updated regarding all aspects our residents' care and ensure day-to-day life is the best it can be across all aspects of Birkenhead Court. Issues raised followed our internal feedback process with concerns actioned and responded to.


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Review from Jane G (Wife of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days.
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the
manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.
I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.

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Review from Y M (Wife of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and
everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.

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Review from S C (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise
nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.

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Review from Simon D (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is well-run and managed.
Staff are friendly and kind.
What particularly impressed me is that every carer knew my mum by name.
Thank you for doing such a good job.
The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member
was great at the handiwork to make the room more familiar for Mum.

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Review from Ken B (Brother of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring,
given his condition and age, that he is well looked after at Birkenhead Court.

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Review from Mark H (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.

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Review from Peter L (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since 2015 and has dementia. Mum is very well looked after, and I can't praise her carers and the staff highly enough. The home is always clean and well presented with friendly staff, who genuinely look after my mum very well. As well as a good environment, the food is excellent
and there are lots of activities for the residents to take part in.
Thanks for your care.

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Review from B L (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for
any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.

Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court. Your feedback is gratefully received. We are really pleased you are happy with the care your mum receives with us and I will make sure your kind words are passed on to the team. As discussed, we will increase our checks on your mum's hands and nails to ensure she remains comfortable.


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Review from Laura H (Granddaughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.

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Review from D K (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank
you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.

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Review from Patricia M (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed.
Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for.
There are always enough staff on duty who treat the
residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need.
There are activities during the day with their craft work on display for every occasion.
My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips.
My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.

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Review from A M (Grandson of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first year my nan has been away from family and in care.
It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day.
The level of care and engagement I have seen since my nan has been a resident has been second to none
and I have found this to be really reassuring. Thank you.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Birkenhead Court is calculated as follows: ( (284 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 369 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Birkenhead Court

What types of Care is Birkenhead Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birkenhead Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Birkenhead Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Birkenhead Court?

Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birkenhead Court to the centre of Birkenhead?

1.9 mile(s) as the crow flies, distance by road may be significantly further.