Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 72 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.

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Care Provided by Birkenhead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Thomas (Manager)
  • Admission Criteria
    • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birkenhead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.


  • Parking

  • Onsite parking is available, including disabled spaces.


Birkenhead Court Reviews (72)

Total of 72, showing 21-40
9.7

Birkenhead Court has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Birkenhead Court has 72 reviews.

Overall Experience

  • 58
  • 13
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Date Published

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Review from Barbara P (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable
and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.

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Review from A H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.

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Review from Denise W (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not
acceptable. That said, I am very happy with her care and the home.

Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court, your feedback is gratefully received. We are pleased to hear that you are happy with the care provided and that your mum is treated with the dignity and respect she deserves. We have met to discuss the issue mentioned and we have addressed the relevant staff in this matter to ensure this is rectified. I am always happy to meet with you to discuss any issues at a mutually convenient time.


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Review from Amanda K (Daughter-in-law of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and tidy on arrival. The staff are all so very lovely to the residents and the home seems to be managed very well with everything running smoothly. My father-in-law has been very happy there since he arrived in November. He says the food is always good with plenty of variety.

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Review from Glenys E (Cousin of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rate this home high enough. Excellent.

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Review from A M (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We reviewed several homes before we chose Birkenhead Court, as the overall package was far superior to the others. Since my mother has been at the home, the staff looking after her have been excellent, especially when she fell over and injured herself. The care she received was second to none. The home
itself is always clean. The food is always excellent and varied. I would recommend the home to everyone. Now my mother has settled in, she is happy, has her own room, and we as a family are impressed with the service.

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Review from Amanda W (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Birkenhead Court now for 3 months. I didn’t think he would ever accept any kind of care but the staff have done everything to make it feel like his home and he loves it.
From the first time we looked around and every day since we as a family have been made to feel welcome and
part of his care. I feel that staff genuinely care about the residents and get to know them.
Dad spends a lot of his time in the lovely garden and has already been on a few outings.
I would highly recommend Birkenhead Court to anyone looking for residential care of a person with dementia.

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Review from Jean N (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be the perfect place for my mum. She was well looked after and cared for. The staff were always courteous and friendly and professional, as were the management team. My mum was happy there. I can't thank all of them enough for how well they looked after my mum. The home was always
clean and well looked after.

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Review from Anne S (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day that my mum arrived at Birkenhead Court Care Home, our family were made welcome by all the staff and management. During her time there, Mum enjoyed the vast array of daily activities, entertainment and outings. There was always something to look forward to and a very happy, loving atmosphere
was felt at each visit. There was excellent communication/updates from staff to family. My mum has now passed away, my family and I will be forever grateful for the love and care from all staff.

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Review from Mark C (Son of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkenhead Court is, in my opinion, a friendly, well-organised and caring home.
Over the past two years, with all of my visits unannounced, I have always been pleased with the care and attention received by my mother. And she continues to be happy, content and settled. Long may it continue and thank
you.

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Review from K P (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving here full-time, Mum has been treated with dignity and respect. All staff are trained in dementia and it's so good to see the same faces every day. All staff are friendly, kind and respectful and show so much kindness and compassion to the residents, it really is refreshing. We have experienced
so many carers in previous care homes, extra care housing and independent living where carers were in the wrong job and others who really didn't have a clue about dementia. I feel like I now have my life back and can concentrate on my children again knowing Mum is content and happy here.

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Review from Mari S (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Birkenhead Court Care Home in August 2022. She came from another care home where she'd lived there for six months. We (the family) were asked to find another home as they couldn't fulfil our mother's needs.
The care that Mum received at Birkenhead Court showed through the staffs kindness
and caring. She was not always easy to deal with, yet staff handled her feistiness with patience and calm. So I am grateful that Mum could end her days being looked after so compassionately.

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Review from David E (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we moved Mum to Birkenhead Court, we were immediately impressed. From the manager, the office staff the handyman, to the care staff, everyone was friendly, professional and caring. Despite Mum being quite challenging at times, she was always well cared for and her needs were met with kindness and
compassion. The staff were flexible and thoughtful, letting Mum have the freedom to choose what she wanted to do. They interacted so well with all the residents, putting on a wide range of appropriate activities to engage and stimulate them, from art to quizzes to reminiscing sessions. As Mum's health deteriorated, everyone at the home showed nothing but kindness to her and the family who sat with her over her final days. We were so grateful for the end-of-life support that Mum and family received from the staff, it was exemplary.

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Review from Elizabeth F (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received in her final days was caring and compassionate, both to her and to us relatives. I would recommend this home to anyone looking for a caring environment for a relative.

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Review from John S (Son of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, couldn't praise any higher. Dad was comfortable and made very welcome. Meals are extremely good. The staff are very helpful and sociable, Dad settled in without any problem.

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Review from Sue H (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, were very reluctant to put our mum into a home; she had always been a very independent woman, extremely fit and able. Mum went into a room overlooking the lovely garden, and we put several of her ornaments there, so it was like home-from-home. She settled really well, which surprised
us all. The staff couldn't be more caring, checking whether Mum needed anything or wanted a cup of tea. They even noticed that Mum was trying to talk to residents and not getting a response, so they moved Mum to a unit where they were more talkative, and Mum settled really well. When Mum had to go into hospital and sadly nothing could be done, Birkenhead Court took Mum back and gave her end-of-life care, where they looked after Mum brilliantly, and the three of us made sure we were fed and watered. The management and staff at this care home have been amazing, and we are so grateful for all the care and love that you gave to our lovely mum.

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Review from Alison C (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We tried so hard to care for mum at home and it was a difficult decision to place her into residential care. However, we needn't have worried, the staff were all so caring and interested in mum and us as a family from day 1. She had a lovely room that we filled with things from home and she could look
out onto the well-kept garden from her room. Mum had constant care and company and far from hating it, she actually thrived in the short time she was there. Mum had to go into hospital and when she only needed palliative care Birkenhead court agreed to look after her in her final days. They were so kind and caring, not only to mum, but to the whole family and we were able to visit as often and for as long as we were able. We will always be grateful for the kindness and care they showed to us all.

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Review from P N (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkenhead Court is a great home. My mum needs more care, and the family is unable to provide for her needs. We are updated regularly and have access when we need it. Mum is thriving and happy in an environment of love and care.
We couldn’t be happier. Thank you.

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Review from Diane C (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkenhead Court staff have been kind, loving, supportive and respectful in their care of mum. I would encourage anyone looking for a caring place for their loved ones to seriously consider Birkenhead Court as a trustworthy home for them.

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Review from Lynne W (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has recently passed away in Birkenhead Court after being a resident there for over 4 years, could not have experienced a better or higher quality of care than that which she was given in this home.
As I live some 3 hours drive away from the home, I was not available to visit as often
as I would have liked. However, the superb care and the constant communication I received put my mind totally at ease. A great pressure was removed from me as I knew confidently that my mother was in safe hands and this has been shown as she did not die of COVID and there is no COVID in the home. This, I feel is one of the greatest accolades that proves what a well run, welcoming, caring and responsible home Birkenhead Court is.
I would highly recommend it to anyone.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Birkenhead Court is calculated as follows: ( (284 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 369 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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