Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 72 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.

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Care Provided by Birkenhead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Thomas (Manager)
  • Admission Criteria
    • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birkenhead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.


  • Parking

  • Onsite parking is available, including disabled spaces.


Birkenhead Court Reviews (72)

Total of 72, showing 41-60
9.7

Birkenhead Court has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Birkenhead Court has 72 reviews.

Overall Experience

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Review from L R (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very anxious about leaving my Dad for a week's care in Birkenhead Court. I had nothing to worry about. All staff was so courteous, kind and caring and I know my Father would have got up numerous times in the night, looking for my Mother. The staff reassured him everything would be ok and he settled
very well. I would thoroughly recommend Birkenhead Court and will place Dad in there again.

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Review from David L (Son of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is resident and there has not been one minute when she has been upset at being resident.
The rooms are lovely and the staff are excellent, friendly and approachable.
The food is prepared on site and is lovely.
There is tremendous interaction between the residents and the staff with memory
games.
Mum was taken to Blackpool to see the lights and have a fish supper and at Christmas, I lost count of how many Christmas Parties mum went too.
There is a wonderful hairdressing and beauty service available.
Birkenhead Court was a God send to the family at a time when we had looked at so many and we were fearful because we never believed we would find anywhere like Birkenhead Court.

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Review from W B (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were excellent, friendly and caring. Mum was well looked after when she was being difficult. She was treated with dignity and love in her final days. I couldn't have asked for better people to look after her.

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Review from L H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would definitely recommend this home as the staff provide a stimulating, dignified and lovely home atmosphere. They could not have provided more during Mum's last few days and as a family we have no problems in recommending Birkenhead Court to anyone looking for a place to have for their loved ones.

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Review from Michael R (Husband of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the husband of a resident, 3 years 7 months, I have found Birkenhead Court to be perfect for my wife. My only observation is the laundry service which I feel could be improved.

Reply from Brian McNaught, Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court and we are pleased that you would be extremely likely to recommend our care home. I would like to arrange a meeting to discuss your concerns regarding our laundry.


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Review from Christine M (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all members of my family, I would like to thank every single person who works at Birkenhead Court for all there kindness shown to our mother who resided here for a short time until her end of life. As a family, we can highly recommend anyone to use this home for their loved ones who need
the best of care. You only have to read the report which gives an outstanding review which can be quite rare to achieve. All of the management and carers cannot do enough for you, nothing is to much trouble at any time of the day/night. The extensive food menu is freshly cooked and delicious and wholesome, plenty of activities always something happening. The resident's rooms are beautiful. Above all, every resident you ask will tell you they love being there. That is testament itself. This lovely care home really does have staff that really do care and go the extra mile to please. Thanks again for a very caring care home.

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Review from Angela P (Wife of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not rate the care at Birkenhead Court more highly. Exceptional staff at all levels from management to housekeeping. They genuinely care about the people they look after. The carers took the time to read about my husband's life about which I had been asked to write so that they could interact
with him more meaningfully. They welcomed me by name and knew who I had come to visit. My husband was fortunate enough to be able to stay there until the end of his life. The care continued to be exceptional and his family too were also looked after at this difficult time when they came to sit with him.

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Review from Alan B (Husband of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care home are amazing. I could not have made a better choice for my wife from the minute you walk through the door of the home you are made so welcome. The staff seem to be one happy family.

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Review from William H (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to Birkenhead Court. It is a happy care home. The staff are all so nice.

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Review from Duncan C (Son of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, the staff are so welcoming and helpful. I would recommend this home to anyone who needs their parents or family members looking after. My mother loves it here and I love the way she is looked after as if she is part of a big family there. Everybody working is so understanding of both
my mothers needs and of the family's needs, wonderful place I would give it 10/10.

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Review from Lindsay M (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, they treat Mum like a family member. The residents are given a voice to decide what to do by way of a resident/relatives meeting. When I leave her after a visit, I know she is safe and being well looked after.


Nothing is too much trouble for the staff, Mum associates the staff and

other residents as a part of her own family.

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Review from Roy T (Brother of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the standard is very high, my brother is being very well looked after. Facilities are above normal standards to other locations I have visited.

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Review from Pat G (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about putting my father into care but was put at ease with the help of the manager and staff. Nothing has been too much trouble and he is settling in nicely. Staff are very friendly and treat everyone with friendliness and patience.

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Review from W H (Husband of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all of the staff to be very helpful, security is very good and meals are excellent.

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Review from G T (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had 2 x2 weeks respite care at Birkenhead Court and he has been very happy and well cared for both times. The staff and management are very friendly and helpful and nothing is too much trouble. The standard of cleanliness is very good and there are plenty of activities to do if you so
wish. Knowing he is happy to go back for more respite willingly shows he is happy and I shall have no hesitation in doing so for respite or long-term and have recommended it to other carers I know.

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Review from Anthony P (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I were very happy that our mother was able to get a place at Birkenhead Court after a period in hospital. Birkenhead Court was so much nicer than other care home facilities that we looked at. A pleasant, modern, purpose-built unit with a well-kept garden, well-appointed rooms with easy
access (no stairs or steps). Smart and efficient management, pleasant and caring staff. Plenty of activities and services in-house (hair care, chiropody etc) also a quiet lounge for those who did not wish to participate in group activities. We couldn't really have expected our mother to have been better cared for in the declining last three years of her life.

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Review from Keith L (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care that my mother receives also with the activities and days out and the all-round general caring. All staff are welcoming and provide a first class service, I would indeed recommend Birkenhead Court to any prospective future customers.

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Review from D P (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives at Birkenhead Court is fantastic. Her every need is catered for quickly and promptly. All the staff show genuine care for my mum, they are very tactile which is something my mum loves it makes her feel safe and secure.
Mum is always clean and well fed, nothing she needs is
any trouble. I can visit at any time and always made to feel welcome. The managers at Birkenhead Court are always available and always listen to my views.
I can only describe management and staff as truly dedicated.

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Review from Jillian S (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased to say that my mother's care in this home is second to none.
She is very well looked after.
There's always some kind of activity going on eg singing, dancing, bingo, visits to the theatre etc.
All staff are very pleasant and caring.
Food is of a very good standard.
Cleaning excellent.

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Review from R C (Husband of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted we chose Birkenhead Court for my wife's care and are very satisfied with the way in which she is being treated. She has Alzheimers and suffers many changes of mood including occasional bouts of violence. The staff are always compassionate and treat her with TLC when this
happens. They tell me not to worry about them as this is part of their job, which they all seem to love.
Friends who have visited have also remarked in the excellent facilities, the food and general overall appearance.
I have every confidence in leaving my wife in their care.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Birkenhead Court is calculated as follows: ( (284 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 369 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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