Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 72 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.

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Care Provided by Birkenhead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Thomas (Manager)
  • Admission Criteria
    • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birkenhead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.


  • Parking

  • Onsite parking is available, including disabled spaces.


Birkenhead Court Reviews (72)

Total of 72, showing 61-72
9.7

Birkenhead Court has a Review Score of 9.7 (9.691) out of 10, based on 31 reviews in the last 2 years. Over all time Birkenhead Court has 72 reviews.

Overall Experience

  • 58
  • 13
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Date Published

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Review from S W (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a well-run care home, where all the staff care about the residents, family are welcomed at all times and actively encouraged to discuss the needs of their family member. Standard of cleanliness and food is excellent and the care mum receives gives us reassurance that she is safe and well cared
for.

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Review from Christina F (Daughter of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the use of protocols and procedures, the care team responded to my Mum's and her family's needs with compassion, care, understanding and indeed love. They respected our need to spend time with our Mum at the end of her life but were always there when needed, even when we didn't realise that
we needed them. They worked as a team, all of the time and got it absolutely right. In these days of litigation and complaints it was so reassuring to experience the use of sensitive common sense, they got it right for my Mum and her family. Thank you

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Review from Olive H (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stars are shining brightly tonight, one especially is shining over Birkenhead Court. Simply the best there is. Your heart could not wish for more, only to know I made the right move. Forever grateful.

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Review from L H (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were cared for at Birkenhead Court over a four-year period. During my visits I was always impressed with the care and compassion the staff showed to my parents and other residents. The staff were friendly, approachable and above all really did care. The staff were also thoughtful about the
relatives and always made them feel welcome. I would be more than happy to recommend Birkenhead Court to anyone looking for a residential home on the Wirral.

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Review from N J (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum for her end of life care was excellent and myself and family cannot thank the staff enough for all they did for my mum and us, her family.

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Review from Vivienne W (Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed 3 local sites of the Anchor Groups - and this site amongst other care companies, I feel I made the perfect choice. I have died and gone to heaven.

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Review from Jackie G (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum moved into Birkenhead Court she has gained weight, so is more stable on her feet, and she is doing really well. She's happy and I know she is safe and is being well cared for. All the staff are lovely with the residents and mum always looks clean and well dressed. There is always something
going on at the home be it singers or entertainers and mum has a better social life me. They go our on trips which mum enjoys. I can't speak highly enough of the care mum is receiving, from the staff at Birkenhead Court and we are so grateful.

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Review from Linda P (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They provided love and care to my mum and support to me. Her mental health declined rapidly once she was moved from home into care and it quickly became apparent that her needs could only be met by a more suitable environment. Her stay was therefore for 5 months. However they continued to do their very
best to cope with the additional challenges and extra work this generated until the move was able to be arranged.

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Review from June L (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Birkenhead Court Care Home, our mum is far more relaxed and not as anxious. Staff treat her with dignity and always on hand to help with any queries family may have. She takes part in all the organised events the care home provide, which she enjoys enormously. The staff all know her
and her appearance is always well presented and cared for. Management team and all staff are excellent, cannot fault them. It has been a big relief to find a care home so committed in making our mum a happy relaxed person.

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Review from Ernest F (Son of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reviewed most local care homes for my mother I can honestly day that Birkenhead Court and their great staff are head and shoulders above any competition - Birkenhead Court should be the standard to which all care homes should be measured. I cannot thank the staff enough. My mother was happy well
cared for and safe. if you need a care home look no further.

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Review from Chris P (Son of Resident) published on 7 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in Birkenhead Court for just over 4 weeks (respite care during a time of horrible upheaval with Mum having a broken hip and then being diagnosed with MND), but he grew to like the place and didn't really want to leave. They looked after him very well, even arranging for him to visit Mum
in hospital. I have no hesitation in recommending it.

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Review from Peter A (Son of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for your love and kindness in looking after my mum whilst she has been at Birkenhead Court. We really appreciate all you have done to keep her comfortable and content.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Birkenhead Court is calculated as follows: ( (284 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 369 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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