Review from Keith M (Son-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

My Mother-in-Law has been a resident in Caldy Manor for the past 12 months and the care and kindness shown to her by all the staff is excellent. The hard work and dedication of all the Caldy Manor team is second to none and they certainly go that extra mile to ensure that residents are comfortable and

well care for. My Mother-in-law is so happy at Caldy Manor and has made many friends and feels safe and is happy to now engage with people and join in with many of the interesting activities that the team members provide. She is a changed woman and her new home at Caldy manor has improved her overall well-being.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you very much for sharing your experiences of your loved one's time here with us, she is a very special lady to us and it's been lovely being able to have visitors back in our homes again. I'll make sure your positive feedback goes to all the teams here, thank you so much for your kind words. Hannah

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Review from Lis T (Daughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience

It's not an easy decision to move a parent into a care environment. We were nervous, emotional and worried about what the future held. However, the understanding, time and professionalism shown by the manager were exemplary. She settled all our nerves and helped us make the right decision showing the

right level of support throughout the process.
My mum was there for 6 weeks and thrived. She enjoyed the company and structure of the day and looked forward to the afternoon activities. All the staff we met were supportive and helpful and showed genuine care and thoughtfulness to both my mum and us.
I would definitely recommend Caldy - Mum is booked back for a return visit this month. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rosemary B (Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

Reasonably satisfied - but I'd like to see an inverted standard of food preparation.
The staff are always pleasant and supportive.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for your feedback, we always appreciate any feedback on our service. I am so pleased you have given us a review as you have lived with us for some time now and it is always helpful to know where we can personally make changes for the better for our residents. I know a move during this last year was always going to be difficult but you have settled in wonderfully and socially benefitted by moving to us with now a group of friends and support around you. I'm so happy you have since decided to become a permanent resident here since your review! All the best x

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Review from Lesley R (Respite Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

A massive thank you to the manager and her team at Caldy Manor, Dad stayed here for a weeks respite whilst Mum had a well-deserved break. Dad was treated and cared for very well. The manager kept us updated with very informative emails about Dad, which put our minds at ease. Thank you again, Caldy Manor.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for the feedback, all feedback is appreciated and I will pass this onto the team. It was a pleasure looking after Dad and so pleased you all had the break you needed. I hope that you and your family remain well and keep in touch.

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Review from Philip S (Next of Kin) published on 24 September 2020
Submitted via Website • Report

Overall Experience

Caldy Manor is unique. As soon as you arrive up the driveway the house has character and a warmth that is attractive. The same is true of the staff and the ethos of the home, we were always welcomed in and their communication with us was reliable and informative. It gave you the feeling that you knew

what was going on and how your relative was faring. Their care of our relative was second to none and he became part of their ‘family’. They always went the second mile both for him and for us as we lived a distance away. We were sorry that he needed to go to a nursing home in the end as we knew he loved it at Caldy Manor. Thank you to all the staff for making the home such a special place.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times and we hope that your relative is settled and well. I will pass on your feedback to the team.

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Review from Christina C (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

Caldy is a nice home, but don't put your loved one if they have dementia. They say they can offer dementia care with their new Memory Lane section but they can't cope with anything beyond residential. My dad became distressed and disorientated on day three of his stay and they demanded my mum collect

him. They as a team of trained "specialists" "couldn't cope" but felt it appropriate to throw the responsibility back on my mum as a single, untrained woman without any warning. She was basically summoned to remove him. Moreover, the manager couldn't even be bothered to meet my mum to explain what had happened; my dad was dumped in the reception with a carer, she collected him and we have heard nothing since! They seem to be caring but it is essentially a business and the niceties stop once they have collected their fees.
So in summary, very flashy home with some caring staff but have bitten off more than they can chew claiming that they can cater for dementia.

Reply from Hannah Roberts, General Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. We work hard to recruit the right carers and staff and ensure they are inducted and trained to a high standard. We would like to respond by explaining that we conduct a pre-admission assessment to understand the needs of our residents before admission. Residents can be disorientated during the settling in period as they become familiar with new surroundings. Our care plans and needs of our residents are reviewed monthly, but sooner where required and families are a big part of that review process. Our rotas and staffing are adapted accordingly and we will continue to make changes to the environment of the home to the benefit of our residents. Our service is monitored by myself, the General Manager, however, I am afraid that week I took as annual leave, which is why I was unable to meet your family, our Regional team support daily. We thank you for your review and value all feedback.

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Review from Michael J (Son of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience

My parents stayed at Caldy Manor at the end of February whilst my wife and I enjoyed a holiday. The care and kindness they received from the staff was excellent as was the attention to their minor medical needs. The home is spotlessly clean and the food was excellent, I know as I stayed for lunch before

leaving them. Neither of my parents (both in their 90's) have ever had "respite" care before and remain quite independent in their own home, so it was with some apprehension that I made these arrangements. The manager too visits their home prior to their stay allayed any fears that my parents had and knowing that they were safe and in good hands made our holiday all the more relaxing. Many thanks indeed to everyone at Caldy Manor and we hope to do the same again later in the year.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G G (Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

I am satisfied with the services.

Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your feedback I shall pass this to the team at Caldy Manor.

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Review from James W (Friend of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience

My friend had respite at Caldy Manor. The home is beautiful and a caring staff team who go above and beyond. The food is homemade and looked delicious, great activity schedule. Thank you one and all!

Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your review, I will pass your comments to all the departments at Caldy Manor.

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Review from Friederike H (Daughter-in-law of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

Lovely homely environment. The food is excellent since the arrival of the new cook - thank you. The carers are kind, compassionate and attentive to the needs of the residents. Well-led care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Caldy Manor

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We shall share your feedback regarding the positive dining experience. I will pass on your feedback to the whole team.

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Review from B J (Husband of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience

I have found the staff of the care home to be extremely kind, efficient and most helpful. My wife could not have had better attention, she is very settled here, and could not wish for anything better.

Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you for your kind words and lovely feedback. I will pass this onto the team at Caldy Manor, it is a pleasure to care and support your wife.

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Review from B W (Daughter-in-law of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

From the moment our frail 93-year-old mum entered Caldy Manor, she was treated with care, kindness and respect. The staff were all 5-star in terms of understanding her needs from the cleaners, chef, carers and management. Everyone saw her as an individual. Sadly, her Dementia deteriorated rapidly and

we were advised that a nursing assessment was being organised. This happened very promptly, allowing us to move her to a nursing unit in a timely fashion. Even after she had left Caldy Manor, the staff kept in touch with us to find out how she was.

Reply from Charlotte Aspinall, Ops Manager at Barchester Caldy Manor

Thank you so much for your feedback, I will pass your lovely comments on to the team at Caldy Manor.

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Review from Louise S (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience

Making the decision for a loved one to go into care is not an easy one. However, since our very first contact with the staff at Caldy Manor, we had known the decision was the right one. Everyone on the team, from catering and estates to carers and management, has welcomed my mum and our family with

a genuine warmth and kindness that has been really touching. The care my mum has received has been second to none. Nothing is ever too much trouble and there is a family feel to the place that makes it very special.

Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you Louise, it is a pleasure looking after mum.

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Review from I H (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience

The two weeks respite not only did my father much good but also gave my mother a much-needed rest.
He was extremely well looked after in very comfortable surroundings by extremely professional, patient and cheerful staff.

Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you, it is a pleasure. Speak soon.

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Review from Dorothy M (Resident) assisted by family/friend published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care, enjoyed our stay. Loved the staff.

Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

It was a pleasure having you both to stay with us, all the very best.

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Review from David K (Son of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely excellent, lovely staff and surroundings. I felt happy and confident leaving my mother and partner with you.

Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you so much David, all the best and we are here whenever you need us.

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Review from M M (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

I visited my friends who are now both residents in your lovely home.
What a delightful home, lovely gardens, rooms, dining room and such a lovely meal was served which had been freshly prepared.
My friends had their laundry done for them and some items even ironed.
Excellent, I was very, very impressed.

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Review from Lesley W (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

We chose Caldy Manor Care home for my Mum and Dad for several reasons but the main reason was the staff. All their daughters live in Australasia!
My Dad passed away in March 2018 and the staff were amazing, helping my Mum to cope with the loss. My Mum now considers Caldy as home. The staff look after

my Mum as if she was family. I cannot say how grateful I am to them for all the loving care. They try to take Mum out of the home - she is wheelchair bound, so it is hard. But Mum LOVES to go out and the staff try as hard as they can to do this. This month, 2 carers took my Mum to Birkenhead to see Prince Harry and Megan. She actually met Harry - who held her hand and talked to her for 5 mins, then Megan also held her hand! None of this would have been possible without the kindness of the staff involved.
The food is amazing - I love eating there!
I cannot recommend this home more highly.

Reply from Hannah Roberts, Deputy Manager at Barchester Caldy Manor

Thank you, it is a pleasure.

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Review from Gary H (Friend of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

Our families have had three residents at Caldy Manor. Sadly one died this summer but the care and compassion shown to us all was above and beyond what would be expected, all the staff put themselves out to help relatives at that difficult time.
More recently we wanted to have a surprise birthday party

for a reluctant relative again super cooperation and nothing was too much trouble. It was a great success even enjoyed by the person who didn't want any fuss.

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Review from J D (Wife of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

My husband stayed for one week and was very impressed. He thought everything was so good, accommodation, food, staff, care. He says that what he expected, he received during his stay. He has experience of another care home and this far exceeds that experience. He feels that no one could go wrong in

booking in here.

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Barchester Caldy Manor

Care Provided by Barchester Caldy Manor

Good to Know

Funding & Fees Guide for Barchester Caldy Manor

Facilities