Barchester Caldy Manor

Caldy Wood, Caldy, Wirral CH48 2HY
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9.6 67 Reviews
  • Barchester Caldy Manor, Wirral
Caldy Manor Care Home is a beautiful period building with landscaped gardens located in the exclusive residential area in the village of Caldy on the Wirral.

Its unique care options are designed to offer residents an excellent, person-centred experience at the home with highly trained professionals providing first-class, 24-hour residential care, alongside expert care for people with dementia in their memory lane community.

Residents have access to many on-site facilities including a hair & beauty salon and residents' garden and are encouraged to partake in the many daily activities that are offered throughout the home and beyond.

The calendar of activities includes baking, arts & crafts, music therapy and day trips.

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Care Provided by Barchester Caldy Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hannah Roberts (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 5

Funding & Fees Guide for Barchester Caldy Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Caldy Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Barchester Caldy Manor operate an open door policy and encourage visitors at anytime.


  • Parking

  • Car Parking available at the front of the building with level access.


Barchester Caldy Manor Reviews (67)

Total of 67, showing 41-60
9.6

Barchester Caldy Manor has a Review Score of 9.6 (9.597) out of 10, based on 7 reviews in the last 2 years. Over all time Barchester Caldy Manor has 67 reviews.

Overall Experience

  • 57
  • 6
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  • 1
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Date Published

67
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Review from B P (Sister of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited numerous care homes during the last few months, so that we could assess the various needs required for my brother, at long last, we have found the answer. CALDY MANOR.
As soon as we entered this beautiful building we felt such a relief. Invited to stay for a very nice lunch and a tour
of the rooms - each being individual and tastefully decorated - we were so impressed.
The staff are unbelievable. At all times checking the needs of the residents, making sure that they have everything they want or need, are happy and content/chatting/laughing/discussing/listening, or just sitting quietly, stroking a hand.
As we said to each other, "If you had to go into a care home, you would not choose anywhere else"
Would we recommend Caldy Manor? Indeed we would.

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Review from Ian M (Son of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very disappointing experience with a care home, my daughter and I decided we needed to move my mother. We chose Caldy Manor and what an excellent choice that was.

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Review from Andrea B (Niece of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home currently are extremely kind and helpful, the chef is excellent and the home is always warm friendly and welcoming.

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Review from P B (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found no other home that gave the level of care and understood out father's requirements. The low level of staff turnover has been reflected in how staff treat our father and some have gone over and above in what could be injected to keep him happy and feel at home.

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Review from Dorothy S (Relative of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's cousin is living at Caldy Manor for a few months with a view to making it her permanent home. She has been very well cared for and likes the staff very much. They are very caring and professional in everything they do.

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Review from Patricia J (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a very pleasant welcome from the staff. Everyone has been helpful and friendly.
A very pleasant and enjoyable experience.

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Review from Graham D (Nephew of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a tremendous shock. So friendly and all made it like a family experience for me and my family as visitors. This has been an eye-opener, so good and different from previous experiences for the better.
Staff have been absolutely amazingly fabulous.
Thanks to all.

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Review from I C (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caldy have been excellent for my parents. The staff are both professional and very friendly, as a result my parents have always felt like this was their home. As they have aged, the management has always been on top of their situation and we have felt the medical situation has very comprehensive. As
a result we have never worried about their safety, health or wellbeing. The staff are very friendly and my parents are very settled, happy and content.

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Review from M C (Relative of Resident) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine care and concern for the residents. Best interests come first, listens to the relatives. The care home feels like a home from home and not an institution. I feel confident my relatives are receiving the best care and gives me peace of mind knowing excellent care is being provided.

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Review from Lesley W (Daughter of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caldy Manor Care Home is an excellent care home. The staff are exceptional. My mum and dad lived at Caldy for the last 2 years. My dad passed away last week and the staff could not have been more helpful and loving to my mum and the rest of the family. The Caldy Manor staff have become family to my
mum. I live in New Zealand and I know my mum is in the very best possible place. I would recommend Caldy Manor 110%!

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Review from Nick F (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the genuineness of the care and how deeply it was embedded in the culture. My impression was that this caring attitude was so strong it would survive a change at the senior leadership level. An example was the tenderness with which a carer held and stroked the hand of a very immobile
lady. Wow! It was not the only example of this kind. The compassion came shining through.

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Review from B R (Sister of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and his wife were living in Yorkshire and they came to the Caldy Manor in April 2012. They had been living in their own home, with some help. My brother was diagnosed with dementia about 12months before they came to Caldy Manor.
My brother had had a fall and broken his hip, during the time
he was in hospital, his wife, my sister in law, stayed with us in Wirral. They only have one son, who lives in America, he requested I find them a care home in Wirral, for them to have the support of my family.
Caldy Manor, at present, is not as good as it was in 2012.

Reply from Patricia Rolwand, General Manager at Barchester Caldy Manor

I am very sorry that you felt the home did not meet your expectation. We take very seriously all the feedback we receive from the residents and their relatives/family.


As the New Manager I am addressing all areas of improvement to ensure resident needs and comfort is being met at all times.


Thank you for your response.


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Review from Gillian P (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nurturing both my parents receive is extraordinarily good.


They are treated with respect, (which is paramount) subjected to high levels of communication and guided when making choices. The activities stimulate them and keep them content.


A heartfelt thank you. We could not have found

anywhere better.

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Review from Loraine S (Stepdaughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caldy Manor, on the Wirral, is a warm and friendly place with excellent attentive staff. My mother has a lovely room overlooking beautiful gardens. She feels safe and well cared for with new friends made and activities to do. Her condition has improved since living at Caldy Manor these last 12 months
and I am pleased that she is no longer lonely and now more content. I can fully recommend Caldy Manor.

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Review from Doreen P (Friend of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always make you feel very welcome. Its such a pleasure to come and see the residents. I sometimes stay for lunch with them.

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Review from Ann N (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a very restful week doing nothing! It has been a learning experience realising how selfless the staff are when dealing with all the residents and also I have learnt a lot about folk who can no longer cope on their own.

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Review from L H (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a very hard decision for us as a family and the staff at the home couldn't be more supportive to not only mum but us as a family. Mum found it hard to settle at first but the care of the staff helped her to settle in well.
It is a friendly, warm home and home is what it is for mum now. The
rooms are well kept and clean and very comfortable. We are happy with our decision.

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Review from Nigel B (Son of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caldy Manor is set in peaceful surroundings with lovely gardens and a large terrace. The rooms are comfortable and the home has good facilities and a welcoming and friendly atmosphere. The staff are kind, considerate and caring and I am very happy with the choice we have made for my father who needs
care as he is now quite frail.

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Review from M L (Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here after having a hip replacement operation I was in so much pain, but the staff were all so kind to me. Nothing was too much trouble. I would absolutely recommend Caldy Manor without hesitation.

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Review from Jane P (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care for my mother (91) and my father (95). They share a room and every provision has been made for them. The staff are friendly and professional. They are treated with respect and patience. No problem is too much and they get excellent care. The manager is always available
and have been so helpful with the financial aspect of their care. I am delighted and relieved they are at Barchester Caldy Manor.

Reply from Paula Clark, General Manager at Barchester Caldy Manor

Thank you Jane for your positive comments which I will share with the team.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Barchester Caldy Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Barchester Caldy Manor is calculated as follows: ( (80 Excellents x 5) + (2 Goods x 4) ) ÷ 82 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Barchester Caldy Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (6)

Hannah

Hannah Roberts

Job Title: Acting General Manager

Joined: 2010

I have worked at Caldy Manor as a Senior Carer and as a Deputy Manager. I have 10 years of experience of working in Dementia, Residential and mental health care.


I enjoy my current role as acting general manager as I have more responsibility in my current role and can make changes to improve the quality of life for my residents. I enjoy making a ;positive difference to peoples lives including being able to effect positive changes for my colleagues in their roles at caldy Manor.


David

David Charo

Job Title: Chef

Joined: 2009

I have worked as a Chef at Caldy Manor for 11 years. I enjoy cooking traditional, healthy meals for my residents. Food is a key part of keeping residents healthy and happy at Caldy Manor. Afternoon tea is a favourite and an opportunity to bake home-made cakes and biscuits


Deborah

Deborah Thomas

Job Title: Activities Coordinator

Joined: 2016

I am an experienced Activities Coordinator. I have been in this role for the last four years and have worked in residential, nursing and EMI settings, in both care homes and the community.


I feel it is important for care homes to promote independence and allow residents to continue with previous hobbies and interests, as well as encouraging new experiences.


My particular interest is in arts and crafts.


Stephanie

Stephanie Boyd

Job Title: Activities Coordinator

Joined: 2019

I have worked in health and social care for the last 3 years, mostly in care homes as a healthcare assistant. I enjoy event planning, crafts and would consider myself creative. I am thoroughly enjoying my role as an activities coordinator at Caldy Manor.


Outside of work I have 2 young children, so a lot of my time is taken up with after school clubs. When time does allow it, I spend time with my family and friends.


Hanna

Hanna Clegg

Job Title: Head of Housekeeping

Joined: 2018

I enjoy working with the housekeeping team. I take great pride in my role and also like talking to residents and making sure their rooms are clean and tidy. I want to help residents remain as independent as possible.


Carmen

Carmen Nield

Job Title: Senior Carer

Joined: 2017

I have worked at Caldy Manor since 2017. Prior to my career in care, I worked in many customer facing roles in restaurants and bars. I thoroughly enjoy my job and feel I make a difference to those I support. Outside work, I enjoy spending time with my family and looking after my many pets.