Barchester Caldy Manor

Caldy Wood, Caldy, Wirral CH48 2HY
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9.6 67 Reviews
  • Barchester Caldy Manor, Wirral
Caldy Manor Care Home is a beautiful period building with landscaped gardens located in the exclusive residential area in the village of Caldy on the Wirral.

Its unique care options are designed to offer residents an excellent, person-centred experience at the home with highly trained professionals providing first-class, 24-hour residential care, alongside expert care for people with dementia in their memory lane community.

Residents have access to many on-site facilities including a hair & beauty salon and residents' garden and are encouraged to partake in the many daily activities that are offered throughout the home and beyond.

The calendar of activities includes baking, arts & crafts, music therapy and day trips.

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Care Provided by Barchester Caldy Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hannah Roberts (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 5

Funding & Fees Guide for Barchester Caldy Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Caldy Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Barchester Caldy Manor operate an open door policy and encourage visitors at anytime.


  • Parking

  • Car Parking available at the front of the building with level access.


Barchester Caldy Manor Reviews (67)

Total of 67, showing 61-67
9.6

Barchester Caldy Manor has a Review Score of 9.6 (9.597) out of 10, based on 7 reviews in the last 2 years. Over all time Barchester Caldy Manor has 67 reviews.

Overall Experience

  • 57
  • 6
  • 2
  • 1
  • 1

Date Published

67
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Review from Pamela C (Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant companions. Walks in the lovely gardens. Nice comfortable room. Varied meals. Music in the afternoon. Taken to Grosvenor Hall to vote.

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Review from J F (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and dad went to Caldy Manor in August 2014 and were made very welcome - they settled in as well as can be expected - with such a life changing experience. We lost mum this January and I feel that everybody at Caldy Manor have helped dad tremendously. I go to see dad at least 3/4 times a week so
I do feel I am in a positive position to be aware of how residents are treated - always with dignity. As expected I have had a few concerns and I find the manager and deputy very willing and helpful, and feel assured that they will do everything to put things right - even if not immediately.
All the seniors and staff are very approachable. The staff turnover has been exceptionally high over the last 1 and a half years and I hope we can go through a more settled period. One of my concerns has been 'stimulation' and entertainment, these areas are being actioned positively with new initiatives and a new staff member.

Reply from Paula Clark, General Manager at Barchester Caldy Manor

Thank you for your comments which I will share with the team.


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Review from Ian L (Son of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is, without doubt, the most impressive home from among the 18 I contacted/visited when looking for appropriate medium-term respite for my 86 year old dad. The settings are fantastic, every single member of staff that I have met are genuinely interested in dad's welfare and well-being and the facilities
are excellent. Caldy Manor represents excellent value for money and has the added reassurance of good ratings by the Care Quality Commission.


In addition, the weekly 'surgery' held at the home by the local GP, as well as the determination of the staff to ensure that all external health care providers fulfil their duties ensures piece of mind - not least because prior to dad's stay, trying to co-ordinate, chase or manage his health needs from among the various providers was almost impossible.


Dad, who has previously been averse to the idea of a care home, is happy, settled and enjoying his time at Caldy Manor.


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Review from Christopher T (Friend of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

We have been visiting an elderly man and his wife in this home for several years. Initially the care seemed satisfactory but then things deteriorated. The man was often unclean and unshaven. His clothes were dirty and soiled. The room smelt horribly of urine.
The food seems okay and the staff have
always been friendly. We have discussed this with several other visitors to this elderly couple and found they were of the same opinion. Very recently there has been some improvement with refurbishment of some of the room contents.

Reply from Paula Clark, General Manager at Barchester Caldy Manor

Thank you for your feedback. We strive to provide the best possible care services at Caldy Manor and so I am very sorry to hear that you feel we are not achieving this in some areas on this unusual occasion. The points you have raised are personal issues and so I would be happy to speak with you regarding this when you next visit Caldy Manor or alternatively feel free to give me a call to discuss at your convenience.


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Review from Lesley (Daughter of Resident) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Caldy Manor is an amazing care home. Beautiful environment, wonderful gardens and spotlessly clean. The staff are so patient and kind, all the time. Nothing is too much trouble. They know the residents well and always have time for a chat and a laugh. The food is very good- with a good choice
at every meal.

Reply from Paula, General Manager at Barchester Caldy Manor

Lesley, thank you for your feedback from your experiences in Caldy Manor while visiting your parents.


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Review from Sue G (Wife of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To find a care home, showing compassion and dignity for ones loved one, is of paramount importance. I have found this to be the case at Caldy Manor, where the caring staff and management, always on hand to listen and help with any questions a relative may wish to raise. My husband is at present receiving
respite care, with a view to longer term care.

Reply from Paula Clark, General Manager at Barchester Caldy Manor

Thank you for your feedback.


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Review from Tracey N (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Caldy Manor now for 2 years she has Alzheimer's. Although initially this was a difficult decision we could not have been happier with the care we have received. The staff are outstanding, kind and thoughtful - nothing is too much trouble. All residents have their hair done weekly
and there is entertainment on a daily basis. In the warmer weather the residents can be found outside eating ice lollies and enjoying the lovely gardens. The atmosphere is friendly and happy and you can always help yourselves to a cup of tea or stay for lunch or dinner. I feel really lucky that my Mum is here at Caldy I feel that her care is excellent and the little touches throughout the home, flowers etc make it a lovely warm welcoming home. Smells lovely and your welcome anytime at all. As a Nurse I feel that I can recommend Caldy both as a professional but most importantly as a daughter.

Reply from Paula Clark, General Manager at Barchester Caldy Manor

Thank you for your review of Caldy Manor, myself and the entire team value your feedback.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Barchester Caldy Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Barchester Caldy Manor is calculated as follows: ( (80 Excellents x 5) + (2 Goods x 4) ) ÷ 82 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Barchester Caldy Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (6)

Hannah

Hannah Roberts

Job Title: Acting General Manager

Joined: 2010

I have worked at Caldy Manor as a Senior Carer and as a Deputy Manager. I have 10 years of experience of working in Dementia, Residential and mental health care.


I enjoy my current role as acting general manager as I have more responsibility in my current role and can make changes to improve the quality of life for my residents. I enjoy making a ;positive difference to peoples lives including being able to effect positive changes for my colleagues in their roles at caldy Manor.


David

David Charo

Job Title: Chef

Joined: 2009

I have worked as a Chef at Caldy Manor for 11 years. I enjoy cooking traditional, healthy meals for my residents. Food is a key part of keeping residents healthy and happy at Caldy Manor. Afternoon tea is a favourite and an opportunity to bake home-made cakes and biscuits


Deborah

Deborah Thomas

Job Title: Activities Coordinator

Joined: 2016

I am an experienced Activities Coordinator. I have been in this role for the last four years and have worked in residential, nursing and EMI settings, in both care homes and the community.


I feel it is important for care homes to promote independence and allow residents to continue with previous hobbies and interests, as well as encouraging new experiences.


My particular interest is in arts and crafts.


Stephanie

Stephanie Boyd

Job Title: Activities Coordinator

Joined: 2019

I have worked in health and social care for the last 3 years, mostly in care homes as a healthcare assistant. I enjoy event planning, crafts and would consider myself creative. I am thoroughly enjoying my role as an activities coordinator at Caldy Manor.


Outside of work I have 2 young children, so a lot of my time is taken up with after school clubs. When time does allow it, I spend time with my family and friends.


Hanna

Hanna Clegg

Job Title: Head of Housekeeping

Joined: 2018

I enjoy working with the housekeeping team. I take great pride in my role and also like talking to residents and making sure their rooms are clean and tidy. I want to help residents remain as independent as possible.


Carmen

Carmen Nield

Job Title: Senior Carer

Joined: 2017

I have worked at Caldy Manor since 2017. Prior to my career in care, I worked in many customer facing roles in restaurants and bars. I thoroughly enjoy my job and feel I make a difference to those I support. Outside work, I enjoy spending time with my family and looking after my many pets.