What types of Care is The Croft registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Croft provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

What are the Facilities & Services at The Croft?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Croft to the centre of Wirral?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

The Croft care home, 94 Irby Road, Heswall, Wirral, Merseyside CH61 6XG

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Review from I H (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience

Amazing staff, one member especially.
Mum settled in quickly and made to feel at home.
Room beautiful.
The food is very nice.
The manager is very helpful.
Very welcoming.
The home is spotless.
Thank you girls for looking after our Mum.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for this lovely review. It is our pleasure to look after Mum.

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Review from Adrian D (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience

Croft review:
I can't speak highly enough about the entire team at the Croft.
They have managed our mum's transition from complete independence to a need for daily physical support with a fantastic level of professionalism, empathy, and dignity plus humour and warmth.
The Croft isn't a Care home,

it's a second family and I don't know where we would have been without them.

Reply from Joanne Evans, General Manager at The Croft

Our reviews mean so much to all the staff at Allandale Care Group, thank you so much we appreciate your kind words.

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Review from L W (Niece of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience

Since my auntie has been in The Croft care home (December 2022), I have been very pleased with the care my auntie has received. The food is excellent. I feel very reassured she is getting well looked after. And would highly recommend The Croft care home.

Reply from Joanne Evans, General Manager at The Croft

Another lovely review for The Croft, thank you so much.

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Review from H P (Sister of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

My sister came to The Croft approximately eight months ago. All the staff including the chef are outstanding! They genuinely care about the resits, nothing is too much trouble! If you want a particular food they will get it in. The food is excellent, full of flavours and attractively presented! The

upgraded lounge is enjoyed by the residents and visitors. A doctor visits weekly and when needed, which is reassuring.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind review. We always appreciate lovely reviews.

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Review from D R (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

As always the staff at The Croft are kind, helpful and always ready to assist when needed. Quite often they are very busy and will still go out of their way to assist my mother. They have a good sense of humour and always have a smile and a joke when needed. It's a very hard job but everyone I have

met at The Croft does their very best to help and make sure residents are in comfort and happy!

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your review. We always appreciate positive feedback.

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Review from Max D (Grandson of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience

Lovely, caring staff that really give you the feel everyone is all part of a family. Always made to feel welcome, not short of a good joke and can't do enough for you! Patience and Ice Cream a plenty.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your lovely review, we are very appreciative of the reviews we receive.

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Review from C P (Respite Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience

My first stay in a care home and I can't believe how lucky I am to have chosen this one. From the moment I arrived, nothing has too much trouble. The food is excellent, plenty of tea or coffee (most important!) and the care is exceptional. I am not here permanently but if I ever need care again I hope

there will be a room for me here.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much. To receive a review from someone who has received care in one of our homes is wonderful. Hope to see you again soon.

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Review from R P (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience

I was highly recommended another residential home by the daughter of a resident there. Which then led me to visit both that one and The Croft. Both are run by the Allandale Care Group.
I was very impressed by both places.
But The Croft with just 10 residents felt the right place for Mum.
The relaxed

and friendly atmosphere is wonderful. Staff always make time to speak to visitors and residents. They are very supportive, warm and caring.
They took time to get to know Mum well and encourage her independence. The care she receives is excellent.
I have observed everyone from the office to cleaners, cooks, carers, being involved and contributing to the benefit and well-being of all the residents.
The teamwork is exemplary.
Family members are always welcome at any time and are involved and updated on any changes promptly.
We are very fortunate to have found this home for Mum and the dedicated staff have come to feel like extended family members.

Reply from Joanne Evans, General Manager at The Croft

Thank you for this lovely review. Mum is a pleasure to care for.

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Review from Jenny M (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

Have been meaning to do this for a few weeks (sorry). Following a long traumatic stay in hospital that I never thought she’d come out of, our family had to make the tough decision to look for a care home for Mum as Dad could no longer manage and neither myself or my brother live near enough to help

more. Cannot thank their general manager enough, she’s held our hands and guided us from the initial viewing, liaised with our useless social worker to get Mum safely settled. She arrived very frail and bewildered, fast forward to now she’s eating, dancing and literally skipping around, which she used to do a long time ago, but most importantly she has her smile back. All the staff are amazing so friendly, caring and treat Mum with such dignity. Nothing is too much trouble. You feel like you’re in someone’s home, it’s immaculate, the rooms are lovely with beautiful furnishings and attention to detail. The menus look great, keep saying to Dad to have a meal up there, he’s even planning to reside there! Thank you so much.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much Jenny. Mum is an absolute delight and brings so much laughter, we love her and her smile.

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Review from S B (Friend of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience

The croft is very well run. With the highest standard of care to all patients, and very clean. All the staff should be given a gold star for all their hard work. Well done to everyone at The Croft.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words, they certainly do deserve a gold star.

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Review from C B (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience

I feel so lucky that there was a vacancy at The Croft for my 93-year-old mother when she told me she couldn't cope any longer and needed to be looked after.
She couldn’t have asked for better care in such a lovely, friendly, and cozy environment. Within a very short time of arriving, she was much better

and a bit more like her old self. She was well-fed, helped to take her medication and she started to sleep well. She became quite forgetful and would often say that she hadn't eaten anything for breakfast. Some staff would frequently make her more toast and tea. Nothing seemed to be too much trouble.
All the staff treated her with respect and kindness and chatted with her as if she was an old friend. They were sensitive to her sadness at the loss of her independence, always quick to call for medical help if it was needed, and extremely professional in dealing with her complex medical needs. I particularly appreciated their support for me and my family.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your lovely kind words. Our carers really enjoyed caring for your Mum she is sadly missed.

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Review from J S (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience

The Croft, staff and management were truly amazing. From the time of visiting my father in the Hospital before being released to the Croft, to the time in the home, the care provided was exceptional and went well beyond our expectations. The Croft doesn’t just provide care, it provides a loving family

environment for all residents and families visiting. Constantly keeping us updated on a daily basis with care reports was a blessing and peace of mind to know my father was being cared for 24/7. Having spoken to regional care organisations on the Wirral, they all reported the same comments - how impressed they were with the Croft! A huge thank you from all the family.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words. It was our pleasure to look after dad. As a company we were immensely proud of how our staff cared for him, they went above and beyond.

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Review from Deborah R (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience

Our mum is 95 and has been at the Croft for 3 years. She has a nice bright, comfortable room.
From day one staff were welcoming and got to know her personality and needs. As time has gone on and her confusion increased the staff have adapted their support. They look after her well and try to jolly

her along if she is feeling down. They understand her personality and try to keep her in good spirits. Because it’s small there is always someone nearby and staff pop in with a smile and a cup of tea quite often. The food is good. She is well cared for and the staff keep the family up to date about her care. We (her children) feel we can speak with staff to discuss our mum and feel welcome when we visit. The staff work very hard. Activities have improved a lot which is good. I haven’t rated activities- no reflection on the excellent activities coordinator. We think it would be better still if more hours were possible as she is no longer really able to keep herself occupied.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your review. Our new activities lady has made a huge difference over both of our homes and our residents are certainly benefiting from some new activities. We also look forward to the arrival of a brand new mini bus in the next couple of months and look forward to taking our ladies and gents out for day trips.

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Review from Graham N (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

I couldn’t be happier with the care my mum gets at The Croft. The staff are so friendly, caring and supportive of her needs. Mum’s needs have become more complex over time and the staff have adapted their approach and processes to ensure her continuing comfort and well-being.
The Croft is a wonderful

place - thank you to all.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words.
Our reviews are always so appreciated.

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Review from Ron S (Husband of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

I would absolutely have no hesitation in recommending The Croft to anyone requiring care for a sick or elderly relative. My wife is fully immobile and requires significant care. The staff have been not just professional in their care and attention towards her but their humanity, compassion and sensitivity

have gone beyond what I and my family had expected in a care facility. They don't just care for my wife, they look after all of our family and friends when they visit and they literally can't do enough for any of us. It is such a personal approach they take to the individual and their family that it really does stand out as going beyond what the requirements of a care facility would typically provide and I am so thankful for that. What is a very difficult time has been made that much easier by the staff who keep us going with their light relief, their genuine care for my wife and us all and their humour, which I am incredibly grateful for.

Reply from Joanne Evans, General Manager at The Croft

What a wonderful review. Thank you so much for your kind words.

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Review from Lynne C (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience

My mum who suffers with dementia has been living in The Croft for nearly two years.
The difficulty families face watching their loved ones slowly mentally disappear is such a painful process. When the time comes to move them to a place of safety it is sad and the burden of guilt hangs heavy.
The

support I had through this transition in my life and that of my mum's was more than I could have ever hoped for. Nothing was too much trouble for the staff; to talk, to reassure, to comfort; making me feel that my decision was the right one.
It is a joy to visit my mum at The Croft. She is happy, comfortable, content, and so well cared for.
I look on the staff as our extended family now. After I leave I know that Mum's 'family' are looking out for her when I'm not there.
Thank you everyone. You are brilliant!

Reply from Joanne Evans, General Manager at The Croft

Thank you for your kind words. It is a pleasure to care for Mum, always lovely to get a review like this.

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Review from Ann M (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience

It isn't easy to choose a residential home for someone who you love and who has always been independent in their living. Choosing the right location for Mum was based on a 'feeling' that this location was going to be the right one for her, in terms of personal care as well as mental health. The management

at The Croft helped me through a traumatic time in moving Mum from a hospital to their home. Within days, she had settled in and now enjoys their fabulous care (wonderful food) which is delivered with so much consideration and respect. All of the team are welcoming of visitors at any time, which is reflective of the confidence they have that everything is always spot on. This peace of mind is invaluable.

Reply from Joanne Evans, General Manager at The Croft

What a lovely review, thank you so much. To know that our residents are happy and settled is the most important thing we can achieve but also knowing that their families have peace of mind is so reassuring to us, also. Thank you again
Chandler, Jo, Sheila and all the team at The Croft.

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Review from Susan B (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

My mum has lived at the Croft for five years and sadly passed away five days ago.
I cannot fault the love and care given to my mum from the top chief executive to the whole team including care staff, day and night team, domestic staff, cook, caretaker, and activities coordinator. My mum passed away

peacefully with staff who loved her, they showed dignity and utmost respect. I have lost my mum but also my extended Croft family. I can only offer sincere thanks for the last five years.

Reply from Joanne Evans, General Manager at The Croft

Sometimes, as care workers, we don't always get the recognition that we deserve. Reviews like this make it all worthwhile. Thank you to you and your family, we will miss her greatly as she was such a huge character. Please do come back and visit us.

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Review from Tim B (Grandson of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

I feel that my nan is in a safe, clean, happy, professional place. We love to visit. I am one of her three grandsons and we feel comfortable visiting. Any issues are addressed. Very happy, friendly staff who always take the time to speak to us.

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Review from David H (Friend of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience

My wife and I were very happy with what we saw at The Croft. It was clear to us that the staff were dedicated to the running of the care home and this shone through in their approach and obvious wellbeing of the resident we visited. The measures taken to safeguard against covid are a good example of

the diligence demonstrated.

Reply from Joanne Evans, General Manager at The Croft

Thanks so for your kind words. The measures the home takes to safeguard against Covid have proved to be successful.

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Meet the Team (7)

Chandler Warren

Job Title: Chief Executive Officer

Joined: 2021

Executive leader with a comprehensive management background extending to 19+ years in the Healthcare Industry as a Chief Executive Officer for high-growth organisations as well as his own 22 Care Home Portfolio.

Having sold his portfolio in 2021, Chandler Warren enlisted his services to Allandale Care Group and dedicated his time and passion to this outstanding Charity Group. As the Chief Executive Officer of the care homes group, Chandler has surrounded himself with the most qualified and dedicated team of care home professionals available.

Chandler is a very passionate, compassionate and hands-on CEO who thrives in the care of the elderly and has a real dedication to achieving excellent standards of care.

Joanne Evans

Job Title: General Manager

Joined: 2017

I had spent 20 years working in retail before changing career in 2013 and moving into the Health and Social care sector as a domiciliary carer. I progressed to manager of the company and within 2 years gained a Good in all areas with CQC. I completed my level 5 diploma in 2015

Moving to residential care in 2017 I became registered Manager at Heathermount where I stayed for 4 years.

During this time, the home was visited by CQC and gained a GOOD in all areas of inspection.

In 2021 I was promoted to General Manager of Allandale Care Group, and I am also the Nominated Individual with CQC.. My main duties are to oversee all regulated activities and ensure our services are well run.

In my free time, I like to listen to music, of all kinds, and I am a huge football fan, especially Liverpool FC. I have 3 Grandchildren who spend a lot of time at ‘nanny’s’ house.

I am very passionate about my job and want both homes to be the best they possibly can be so that our residents are happy, comfortable and safe. It is also important to me that our families and friends feel secure knowing that their loved ones are well cared for.

Katie Baker

Job Title: Registered Home Manager

Joined: 2023

I have 10 years of experience in the care industry. I started my career as a mental health support worker whilst I was studying a level 3 childcare and education qualification.

Whilst working as a mental health support worker I discovered my passion for providing care and support to vulnerable individuals and that I wished to progress within the health and social care sector. In the following years, I worked across several services providing care to vulnerable adults of all ages. In 2018 I was employed as a senior healthcare assistant within an elderly residential home, and I knew straight away that this is where my heart lies, I felt like I was home. In 2019 I started working towards a bachelor’s degree in health and social care whilst working full time. I initially started the degree as I have always been an avid learner and wished to enhance my knowledge in all areas of the health and social care sector. I started my career as a registered manager in early 2021, I joined Allandale Care Group as a registered manager in June 2023. During my brief time at Allandale Care Group, I have supported my team to achieve an ‘excellent’ rating when inspected by PAMMS, my team and I are enormously proud of this achievement.
I look forward to my future within Allandale Care Group.

Suzanne Middleton

Job Title: Account Manager

Joined: 2023

I have always worked in the financial background for at least 30 years. Working in different sectors of the industry I have gained numerous years of valuable experience in all fields.

I have worked on trading desks in the raw commodities industry looking after high-volume invoicing and credit control, reporting to the Directors, and dealing with our European customers. I enjoyed a period within the Sea safety industry looking after the accounts for all our offices located up and down the country and dealing with all the stock involved. I have also worked within the construction sector, which was extremely demanding and busy, looking after payroll for our subsidiary companies and dealing with CIS, and a high level of invoicing and accountancy reporting.

I have studied at college to gain my AAT Certification.

After taking a break to look after my family and raise my children, I decided I wanted to go back to work. I was approached by Allandale Care Group for an interview, I was extremely impressed with the Overall engagement with the staff and employees. No stone is left unturned, the respect and work ethos are very apparent from all. I am a compassionate person with a caring nature and did not hesitate to accept the job offer from the CEO Of Allandale Care Group and look forward to many years ahead.

In my free time, I engage in lots of activities with my family. I come from a big family and my house is always full of friends and family.

Angela Murray-Gibbs

Job Title: Care team leader

Joined: 2021

I am a Care Team Leader @ The Croft, I work the night shifts.
I have worked at The Croft for over 3 years.
I first came into care at the age of 16 years old my first ever job. I enjoyed 2 years doing this but then decided I wanted to take a different path Retail management for 35 years. Fast forward 35 years later my dad became ill and I decided to look after him. Then I moved into my mother in laws as she also became very ill and cared for her until she passed away.

Covid hit, I realised I wanted to give something back to the care industry and I've never looked back since. I was fortunate to get myself a job at the Croft. I am very passionate about my role and enjoy caring, sitting with the residents and most of all listening to their stories and their needs.

Coming home after a 12-hour shift knowing that I've made someone happy by just doing what I love is the most rewarding job ever, I wouldn't change it for the world.

In my free time, I love to dine out, walk my dog Coco and taking holidays abroad.

Lynne Smith

Job Title: Care team leader

Joined: 2021

I have worked in the care sector since I was 16. I chose care as I enjoy looking after people. Working in care is a very rewarding job, I joined Allandale 3 years ago where I work as a care team leader. Allandale is a very person-centred care home and our residents are at the heart of everything that we do. It is not just a job we are all a family. In my spare time, I enjoy reading and looking after my grandson.

Kate Conroy

Job Title: Deputy Manager

Joined: 2020

I chose to become a care assistant because working with elderly people has always been a passion of mine, and it deepened ever since I cared for my mum during the final months of her life, whilst it was difficult at the time I understood it wasn’t about how I felt, it was about how my mum felt. I aimed to ensure that she was comfortable, not in pain, comforted and overall someone who was there for her. This is why I feel that working alongside people who struggle for various reasons whether it be age or illness and helping them feel independent again is something I hold close to my heart.

Being a care assistant who can provide physical and emotional support to those in need, being a good listener, a good team member, and being a listening ear to not only the residents but their families as well if they need to talk, and being the reassurance, they need when they are scared. Being able to share their happy memories with them and creating more happy experiences for them when they may believe it is no longer possible is what I aim to achieve. That within itself is one of the main reasons why I am passionate about this type of work, being able to give back to people who have helped people throughout their lives is a small token of appreciation to me.

I joined Allandale Care Group in 2019 as a night care assistant, and since then I have developed my skills and knowledge with support from everyone from care staff to management. I have been given the opportunity to take on the role of Care team Leader which I am immensely proud of. I can only thank the Management for this as the support they have given me and continue to have only helped me grow within my role.

The Croft

Care Provided by The Croft

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Funding & Fees Guide for The Croft

Facilities

The Croft Reviews (42)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

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