Grovewood Residential Home

13 Woodland Road, Dacre Hill, Wirral, Birkenhead CH42 4NT
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9.3 35 Reviews
  • Grovewood Residential Home, Birkenhead
Nestling in the heart of Wirral, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the home's engaging social programme packed with clubs, trips out and regular entertainment.

Grovewood is actively welcoming new residents. The team is ready to welcome new residents who need care and support and they are here to provide help and advice to ensure you find the right care for you or your loved one.

Activities:
Residents enjoy a varied and engaging programme of activities and events, designed to enhance their physical, mental and spiritual well-being. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, Grovewood's activities are intended to inspire and engage residents as individuals and as a community.

Facilities:
There is a great choice of lifestyle facilities within the home, including a hair salon, where residents regularly get together and enjoy a little ‘me time’.
With three separate lounges and intimate restaurant-style, dining rooms, residents have a great choice of dining options, and the experienced catering team take pride in offering high-quality food.

Care:
Grovewood offers affordable, high-quality residential, dementia, respite and day care.
The home has a range of lounges and relaxation areas; residents can find the perfect mix of social interaction or privacy. Care at Grovewood provides comfort and peace of mind, tailored around each individual and their own unique needs. You will always find well-trained and dedicated team members on hand to assist, providing the highest quality of care.

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Care Provided by Grovewood Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sonia Aldridge (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Grovewood Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £550 – £850
    • RESPITE Self-Funded Residential Care £550 – £850

  • Fee is dependant on room - please enquire for a more detailed quote
  • (these prices are only a guideline, please contact Grovewood Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please book visits with the home by phone. Visitors will be asked for evidence of a negative LFT upon entry, however, if visiting regularly, they need only test twice per week. Unless visitors have an exemption certificate they are asked to wear a mask at all times within the home along with any other PPE provided by the team upon entry. Please speak to the manager if a loved one may be distressed by visitors wearing a mask.
    When departing please wash hands before heading to the reception area.
    Please do not visit if feeling unwell, even if fully vaccinated and have tested negative for Covid. Visitors may resume visiting 5 days after feeling better following symptoms like cough, cold, high temperature, diarrhoea, vomiting, etc.


    Please Note: Internal visits may be cancelled without notice if directed by the local authority should a Covid outbreak occur. However, pre-arranged essential and end-of-life visitors are exempted, and all others may visit externally using the booking system.


  • Parking

  • Parking lot with a capacity of seven vehicles.


Grovewood Residential Home Reviews (35)

Total of 35, showing 1-20
9.3

Grovewood Residential Home has a Review Score of 9.3 (9.299) out of 10, based on 6 reviews in the last 2 years. Over all time Grovewood Residential Home has 35 reviews.

Overall Experience

  • 29
  • 5
  • 1
  • 0
  • 0

Date Published

35
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29

Review from L S (Father of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of his current physical disability, my son is unable to continue to live in his flat and is in need of care. Although he is much younger than the remainder of the residents, I have been relieved that he is receiving the care he needs, has a private room and has caring and good-humoured attention.
His regular visits to hospital for treatment are properly organised as is his medication. Given his current medical condition, the respite care he is receiving is very much appreciated.

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Review from L H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Grovewood for 22 months, the staff are great and provide excellent care and service. He is always happy, content, and smartly dressed. I highly recommend Grovewood.

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Review from Lesley H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Grovewood for 18 months. He always appears happy, the staff are amazing and very caring. I'm always made to feel welcome. Grovewood is like one big family.

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Review from M S (Mother of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being anxious about our 53-year-old son receiving respite care in a home full of elderly residents we were reassured and relieved to find the staff welcoming, cheerful and caring, treating him with respect, dignity and good humour. He is free to get up, go to bed and have his meals when he wants. We
have built up a good friendly relationship with all the carers on our visits.

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Review from Ian C (Son of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after for just over three and a half years. The care staff were wonderful and were like a second family. Mum recently passed away peacefully in the home. Thank you everyone at Grovewood.

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Review from A H (Granddaughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting the care of a loved one to a residential care home can be a challenging decision. However, from our first encounter with the staff at this remarkable care home, we knew our grandmother was in capable, compassionate hands. I am delighted to share my overwhelmingly positive experience and commend
the incredible staff and care provided during my grandmother's respite stay.
Upon our arrival, we were struck by the warmth and friendliness that radiated throughout the care home. The staff greeted us with genuine smiles, making us feel welcome and immediately at ease. Their professionalism and expertise in caring for the elderly were apparent and their dedication to providing the utmost quality of care was truly inspiring.
The residential care home itself was a picture of comfort and serenity. Impeccably clean and beautifully decorated, the inviting atmosphere was enhanced by thoughtful touches, such as cosy common areas, tranquil gardens and calming colours throughout.

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Review from J H (Relative of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful to see how they cared for my relative on her birthday. Friendly staff and good Covid precautions. Thank you.

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Review from C C (Granddaughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and Nanny looks like she is having a great time! Thank you.

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Review from Anna C (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looked clean, well and happy. Better than I have seen her for many years. Thank you.

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Review from R C (Granddaughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and Nanny seems happy and healthy - thank you.

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Review from Geraldine E (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you just under four weeks, she looks so well and appears to be content and settled. Thank you.

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Review from T O (Granddaughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are lovely and so caring towards our nan/mum. They really do go above and beyond to ensure she is happy. Wouldn’t have wanted her to be anywhere else as she is safe here and content. She is cared for and always looked out for here and the staff think so highly of my nan.

Reply from Steven Moore, Marketiing at Grovewood Residential Home

Hi,
Thank you so much for the kind words. Glad your Mum/Nan is set and all happy at the home.
S


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Review from K O (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grovewood Residential Home is a lovely care home, all staff have been so loving and caring towards our mum/nan we couldn't have asked for a better place for her. They have gone above and beyond to make sure she's safe and comfortable at all times. We would like to thank all staff for all they do x

Reply from Steven Moore, Marketiing at Grovewood Residential Home

Hi,
Thank you so much for the kind words, we are delighted your Mum/Nan is happy at the home. We will make sure the message is passed on to the team.
S


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Review from Michael H (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum first stayed at Grovewood for respite following an illness. Unfortunately, on her return home, she was unable to manage and we turned to Grovewood once again. She has been a resident for 9 months now and is very happy, despite the Covid restrictions. The care is exemplary; the home is spotlessly
clean and the care staff are genuinely caring. Some even moved in at the peak of Covid-19 in order to protect residents. Mum is very independent, and the care team are keen to help her retain this aspect of her life, however, they do their best to intervene when she starts to navigate stairs on her own or decides to rearrange her bedroom furniture. Mum can be a fussy eater, yet the staff are always happy to provide an alternative that she is happy with. She’s had the occasional fall and the home have contacted me within an hour to let me know and that everything is okay. I am routinely contacted by Grovewood when there are medical concerns. It’s a great care home and team.

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Review from Val M (Niece of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Grovewood has been the saving grace both for my aunt and our family. She has been so well looked after and has told me she feels happy and safe there, she has also said the girls are marvellous to her which is very reassuring especially due to lockdown. I am able to visit weekly now and find all the
staff professional, friendly and caring. These visits have boosted my aunt up although I am kept fully informed via an app which I love and phone calls if needed. My aunt has also spoken to me via an iPad during lockdown which has been fab, as well as family zoom calls. I would have no hesitation in recommending Grovewood, in fact, I already have. I wish all staff great success, knowing my aunt is in safe hands means the world.

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Review from Ali C (Granddaughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being looked after by my Gramps, who sadly passed, we needed to look into a home for my Nan. We are in Devon so had no idea what to expect when we rang to find out how Nan was doing. We have been blown away by the care and consideration given to Nan including that we have numerous personal phone
numbers of the staff there who go out of their way to make sure we can have regular contact with Nan via facetime and whatsapp. Any questions have been answered quickly and honestly always with the needs and care of Nan at the centre. Couldn’t ask for more for our Nan.

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Review from Lee B (Grandson of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is run by a special group of staff. They go above and beyond every corner to keep the residents safe and happy. My nan has been here a good few years now and has survived covid and blood clots thanks to the fast-acting staff, such amazing caring people.

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Review from Louise W (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are nothing short of amazing! Mum went into several homes during her illness until we found Grovewood. And we are extremely happy we chose well. Mum is settled and she is happy! The girls are thorough, the home is clean and well looked after. The girls who look after Mum and the other residents
talk to the residents as if they are family or friends. We love the atmosphere at Grovewood and love how happy Mum is now. The manager stays in contact regularly and is extremely approachable and professional. Not enough can be said about this home and we sleep so much better now Mum is happy and settled and we know she has the best care.

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Review from Richard A (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Grovewood for 8 years. The care she has always received has been excellent, with kind and considerate careers. The interaction of staff with the residents shows they respect the individual and their individual needs and interests. During the pandemic, all staff have gone
beyond the call of duty and have been selfless in protecting my mum and all the residents. We live abroad and have been unable to visit during this pandemic. Staff have been fantastic in keeping us up to date with how mum is doing and if she needs anything. We are very grateful she is in such good hands.

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Review from Ken R (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Grovewood Residential Home since September 2020 and was not in great health at the time as I thought that the pandemic was taking its toll on her. We all noticed within a couple of weeks of Mum moving in, a great improvement of her general alertness and well-being. When we paid visual
visits through the conservatory windows she looked really happy and was looking the best she had for a few years. She has been chatting to us and we have had a laugh together.
The staff seem to be fully committed to the care and safety of the residents as I am aware of the sacrifices they have made by isolating themselves in the care home. We haven't yet made any internal visits due to the pandemic but I just know by seeing mum from outside that she is being well cared for and the overall improvement in her since moving in has been nothing short of miraculous. I wouldn't hesitate to recommend this residential care home.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Grovewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Grovewood Residential Home is calculated as follows: ( (55 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 67 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Grovewood Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Sonia

Sonia Aldridge

Job Title: Manager

Joined: 2020

Sonia Aldridge Manager of Grovewood. I have worked in the care sector for over 13 years starting as a housekeeper and shortly afterward going into a care role as a health care assistant. I then did my NVQ level 3 and was promoted to a senior role. I wanted to gain more experience and then I did my level 5 Diploma in leadership for health and social care in 2017. I joined the Grovewood team in October 2020 and was a night manager until I was then promoted to the manager's role.


Kerry

Kerry Macdougall

Job Title: Deputy Manager

Joined: 2022

Kerry is the new Deputy Manager at Grovewood. She believes that to be good in her role, one should be of polite disposition with a caring and supportive nature. Good communication and listening skills are important as well as time management and the ability to work under pressure. To be proactive and at times multi-task. Always smile.


The best part of her day is when a resident stops for a chat. She has great respect for the elderly and she loves to hear about their life experiences.


Frequently Asked Questions about Grovewood Residential Home

What types of Care is Grovewood Residential Home registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grovewood Residential Home provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Grovewood Residential Home have?

There are 16 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Grovewood Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grovewood Residential Home to the centre of Birkenhead?

1.8 mile(s) as the crow flies, distance by road may be significantly further.