Grovewood Residential Home

13 Woodland Road, Dacre Hill, Wirral, Birkenhead CH42 4NT
Submit a Review
9.3 35 Reviews
  • Grovewood Residential Home, Birkenhead
Nestling in the heart of Wirral, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the home's engaging social programme packed with clubs, trips out and regular entertainment.

Grovewood is actively welcoming new residents. The team is ready to welcome new residents who need care and support and they are here to provide help and advice to ensure you find the right care for you or your loved one.

Activities:
Residents enjoy a varied and engaging programme of activities and events, designed to enhance their physical, mental and spiritual well-being. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, Grovewood's activities are intended to inspire and engage residents as individuals and as a community.

Facilities:
There is a great choice of lifestyle facilities within the home, including a hair salon, where residents regularly get together and enjoy a little ‘me time’.
With three separate lounges and intimate restaurant-style, dining rooms, residents have a great choice of dining options, and the experienced catering team take pride in offering high-quality food.

Care:
Grovewood offers affordable, high-quality residential, dementia, respite and day care.
The home has a range of lounges and relaxation areas; residents can find the perfect mix of social interaction or privacy. Care at Grovewood provides comfort and peace of mind, tailored around each individual and their own unique needs. You will always find well-trained and dedicated team members on hand to assist, providing the highest quality of care.

Show Grovewood Residential Home on the Map

Care Provided by Grovewood Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sonia Aldridge (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Grovewood Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £550 – £850
    • RESPITE Self-Funded Residential Care £550 – £850

  • Fee is dependant on room - please enquire for a more detailed quote
  • (these prices are only a guideline, please contact Grovewood Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please book visits with the home by phone. Visitors will be asked for evidence of a negative LFT upon entry, however, if visiting regularly, they need only test twice per week. Unless visitors have an exemption certificate they are asked to wear a mask at all times within the home along with any other PPE provided by the team upon entry. Please speak to the manager if a loved one may be distressed by visitors wearing a mask.
    When departing please wash hands before heading to the reception area.
    Please do not visit if feeling unwell, even if fully vaccinated and have tested negative for Covid. Visitors may resume visiting 5 days after feeling better following symptoms like cough, cold, high temperature, diarrhoea, vomiting, etc.


    Please Note: Internal visits may be cancelled without notice if directed by the local authority should a Covid outbreak occur. However, pre-arranged essential and end-of-life visitors are exempted, and all others may visit externally using the booking system.


  • Parking

  • Parking lot with a capacity of seven vehicles.


Grovewood Residential Home Reviews (35)

Total of 35, showing 21-35
9.3

Grovewood Residential Home has a Review Score of 9.3 (9.299) out of 10, based on 6 reviews in the last 2 years. Over all time Grovewood Residential Home has 35 reviews.

Overall Experience

  • 29
  • 5
  • 1
  • 0
  • 0

Date Published

35
0
0
6
29

Review from Dave D (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home since last October, she has settled in well due to the friendliness and care of the staff. Mum has a good appetite and is very pleased with everything put in front of her. The manager and her staff have coped with the COVID situation exceptionally well, some of them remaining
in the home at times, well done to all. Mum is safe and well taken care of at Grovewood, thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team at Grovewood have always been excellent in looking after my elderly Mum. They have always been caring, friendly and professional. Contact with the family has always been good with any health conditions being communicated to me quickly. The manager leads by example and I believe her high
standards have created a culture where I feel my Mum is being looked after. The fact that Grovewood was Covid free for ten months and was the last home to record cases is a testament to the controls and standards in place. My Mother's room has been refurbished. In addition, extensive investment has been made with the communal areas having been decorated and recarpeted. A replacement conservatory and new TV lounge have also been installed. I have no hesitation in recommending Grovewood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise B (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the staff for all the help and support and for being there with my mum 24/7. She thought she was on holiday living in a hotel and loved the home. They moved her to a new room and she thought she was being upgraded and loved her new room. With the covid being around we knew
she was safe and looked after so well she was a new woman, I would recommend this home for any family they look after you well like a Grovewood 5 star hotel. They are dedicated to their jobs I call them angels.

Reply from Shaquille Pabani, Managing Director at Grovewood Residential Home

Thank you for your review and feedback! We’re happy to know that you’re have had a good experience with us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leah R (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown this team have been impeccable. The care and compassion shown to residents is just incredible. This team left families to protect these residents from COVID and I am in complete awe of them all.
It is so lovely to see how happy all the residents are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fred F (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for about four years now. The home overall has improved dramatically over the last 18 months, completely refurbished and staff are great and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark R (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are really nice and seem to care about the residents. There are some issues but Mum likes living at Grovewood. Overall it is not as impersonal as some homes we been to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nora M (Sister of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the treatment my brother has received. Staff are always friendly and helpful. I have been to other homes and found this one the most homely. The food is always of a good standard. They have someone to entertain them and try and keep them occupied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is very well cared for at Grovewood. She feels at home here due to the care and attention she receives from the staff. She enjoys having her hair done and the activities provided for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Sister-in-law of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is excellent and caring and kind-hearted extremely hard working listens to any worries. Other staff are kind and caring. Things have improved since the previous manager left.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda I (Sister of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise management and staff enough. The kindness and the care they gave to all the residents was second to none. Nothing was too much trouble. They had activities, sing songs and quizzes every day. You could go in the home anytime and speak to management or staff they were always on hand to
talk. The end of life care they gave to my brother was everything I could have wished for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda D (Niece of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have rated all categories as excellent because I feel my uncle is being cared for as well as he could be in any other care home. Some homes may be more modern and have up to date surroundings but Grovewood has a very homely feel about it. Staff are exceptional and my uncle is treated with dignity,
care and friendliness. There is a healthy and humorous banter between staff and residents and I am amazed how understanding staff are of the conditions of those they care for. Management seem to do their best to create surroundings and an atmosphere which are calming and appropriate to resident's needs.

Reply from Wendy Hensby, Manager at Grovewood Residential Home

Thank you for the lovely review it keeps staff morale high and helps maintain pride in their care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ariel M (Grandson of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is special.


My grandfather had chronic back pain plus osteoarthritis, unable to walk unassisted. Staff were considerate, willing to help in any way they can. He was treated with care and respect talked through any problems.


The care staff some are quite young but well trained. Visitors

can drink with cake or a biscuit or fruit. Thank you to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie K (Daughter of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother looks well considering her conditions and illness, staff are all very friendly and helpful. Very pleased overall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie W (Friend of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Grovewood is a Residential Care Home, this home has provided excellent care for my friends (minor) dementia. The staff are excellent in their care responsibility, and although the facility is a bit dated, it is very well maintained and clean.


When I visit my friend, I feel as though I have

come to his home where he lives with friends and has simply delicious food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trish E (Granddaughter of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Grovewood are unparalleled. They are helpful and willing to help with any task, medical and caring. They go the extra mile without asking. Meals are served frequently and residents have several choices. A doctor calls once a week but medical staff are available to assist with calling a doctor
or ambulance if required at any time.
Both male and female staff are caring and on call.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Grovewood Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Grovewood Residential Home is calculated as follows: ( (55 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 67 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Grovewood Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sonia

Sonia Aldridge

Job Title: Manager

Joined: 2020

Sonia Aldridge Manager of Grovewood. I have worked in the care sector for over 13 years starting as a housekeeper and shortly afterward going into a care role as a health care assistant. I then did my NVQ level 3 and was promoted to a senior role. I wanted to gain more experience and then I did my level 5 Diploma in leadership for health and social care in 2017. I joined the Grovewood team in October 2020 and was a night manager until I was then promoted to the manager's role.


Kerry

Kerry Macdougall

Job Title: Deputy Manager

Joined: 2022

Kerry is the new Deputy Manager at Grovewood. She believes that to be good in her role, one should be of polite disposition with a caring and supportive nature. Good communication and listening skills are important as well as time management and the ability to work under pressure. To be proactive and at times multi-task. Always smile.


The best part of her day is when a resident stops for a chat. She has great respect for the elderly and she loves to hear about their life experiences.