Heathermount

Mount Avenue, Heswall, Wirral CH60 4RH
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9.8 26 Reviews
  • Heathermount, Wirral
The Allandale Care Group Ltd is a not for profit organization that has provided care provision within the Heswall area for over 50 years and are well known and respected in the area.

Heathermount comprises of 16 rooms spread over 3 floors, rooms are spacious, bright and tastefully decorated, each room is individually styled with en-suite facilities in each room.

All rooms have Ariel point, telephone socket and nurse call bell.

Heathermount has a tastefully decorated, dining area and comfortable lounge with direct access to an enclosed patio area.

Meals are nutritious varied and are freshly prepared by the cook special dietary requirements are catered for.

There is a varied activity programme at Heathermount, with something for everyone, from poetry groups, quiz nights and exercise and baking.

Heathermount is actively supported by the friends of Heathermount with resident representatives, who run coffee mornings and various other activities raising money for the resident’s fund.

The home has two assisted bathrooms and walk-in shower room.
The Allandale Care Group prides itself on providing the highest levels of care and support.

Staff are warm, friendly, experienced, highly trained people who are passionate about their roles.

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Care Provided by Heathermount

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Baker (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Heathermount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,140
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,240
    • RESPITE Self-Funded Residential Dementia Care from £1,240

  • Fees for permanent placement at Heathermount £1140 per week
    For local authority funding a 3rd party top up is required.
  • (these prices are only a guideline, please contact Heathermount to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Heathermount has parking available on site


Heathermount Reviews (26)

Total of 26, showing 1-20
9.8

Heathermount has a Review Score of 9.8 (9.829) out of 10, based on 11 reviews in the last 2 years. Over all time Heathermount has 26 reviews.

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Review from Zoe A (Granddaughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gramps was diagnosed with Alzheimer’s in 2021 and he managed to stay in his bungalow for 12 months with care and support. He was a stubborn man as people know and he was still independent till the age of 92 however it did come to a time where he needed more support. Gramps moved into Heathermount Care
Home in 2022 and as you would expect we were anxious as a family over this. Well, what can I say. The love and care he received from the home was second to none. He was treated with the utmost respect, and I cannot thank the staff enough for what they did for our Gramps. Even to the very end, he was treated with such dignity that we as a family will be forever in their debt. You treated us like family, and we felt the home was our second home. I know you will miss him too and that is a true testament to the impact our Gramps had on people. I will miss hearing the stories you would tell us of his mischievous behaviour which again I cannot repeat out loud!

Reply from Joanne Evans, General Manager at Heathermount

What a lovely review for a lovely Gramps. Missed so much, never forgotten.


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Review from Mimi F (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother moved into Heathermount 6 months ago as she'd become aware that it was becoming more difficult and stressful to look after herself. She had lived alone and entirely independently for over 70 years and so it was a huge adjustment for her, and a step she never imagined she would
have to take. She was helped to settle in over a few weeks by the kind and caring staff, for whom nothing is ever too much trouble. She continues to be very well looked after and treated always as an individual and with respect. Heathermount is a small home with a small, stable staff team and this creates a homely environment that is always cheerful, welcoming and positive. My mum particularly appreciates the excellent food, and we enjoyed spending Christmas Day with her at Heathermount where we were also made to feel very welcome. As her only child and living 5 hours away, it is greatly reassuring to know that she is comfortable and largely content in this phase of her long life.

Reply from Joanne Evans, General Manager at Heathermount

Thank you so much for your review, we really appreciate it.


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Review from Barbara C (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been happy with the care my dad has received over the last 3 years. The staff are all very friendly and welcoming and the home is very clean and tidy which is important to my Dad. My dad mostly manages self-care as he likes to be as independent as possible but the staff are always on hand
to help if needed. I have put don’t know for activities as my dad chooses not to get involved in them. He mainly stays in his room but does venture to the dining room for meals.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your review. Activities are varied but we respect their choice when residents choose not to get involved.


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Review from S S (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been in the home for a year and has gone from spending much of her time anxious and distressed to being happy and smiley. She's eating well and every time I see her she tells me how happy she is. Such a relief to have her well cared for.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your kind words. It is always our aim to have happy, well-cared for residents and know that their families and friends are also happy with the care we provide.


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Review from Jean C (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been a resident at Heathermount, the love and care shown to her by staff has ensured her initial insecurities were overcome, and she now refers to it as 'her home' and 'her girls.' Her current situation has displayed exemplary professionalism, care, and attention from the staff towards
both Mum and her family, ensuring a very difficult time for us all has been met with both dignity and empathy. For which we are very thankful.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your kind words.
We will always remember the days Mum and her family were able to be together.
Love to you all.


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Review from Doreen H (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heathermount demonstrated the utmost devotion and care throughout my mother's stay.
They became her friends and was made to feel as special to them as she is to us her family.
Every member of the team went above and beyond their call of duty. They extended their care to us her family
after she suffered a stroke and returned from hospital to Heathermount for palliative care. We will be forever grateful for the exemplary care they gave to Mum and our family.
Thank you.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for the kind words. It was an absolute pleasure to support such a lovely family in sad times.


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Review from Jane W (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Heathermount for a week's respite, having only ever accessed this at a previous care home for the first time, which had been a shocking experience. Straight away, I felt reassured that Heathermount was going to be different and that Dad would be cared for. The day and night staff were
consistent which helped Dad to build friendly relationships straight away. Although Dad became anxious about not being at home for an evening, the staff team did an expert job of distracting him to help him settle.
I really can't say enough about how they treated Dad, their patience, care, humour, kindness...they really did all they could to help him feel settled and safe.
It is a struggle to find respite care for a week, 6 times a year but Heathermount has assured me that they will do all they can to accommodate these weeks if they have availability. I really don't want him to go anywhere else. A fantastic place!

Reply from Joanne Evans, General Manager at Heathermount

Thank you so much for the review, Dad is an absolute pleasure to care for and we hope to see him again very soon.


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Review from Anita A (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father Fred has been in Heathermount since October 2022 and I honestly didn't think he would settle as quickly as he has. The staff at Heathermount are absolutely amazing in every way that they care for my dad. They have given him a new lease of life at 93 years young and the company has made such
a difference in his life. The food the residents receive at Heathermount is first class and the cook has a wonderful relationship with them all. Caring about all the dietary requirements. The activity lady who attends three days a week is a breath of fresh air who also cares about all the resident's needs keeping their daily activities enjoyable. I would like to give a special thank you to three staff members who always make me feel relaxed when visiting my lovely Dad.
Once again thanks for all support.

Reply from Joanne Evans, General Manager at Heathermount

What a lovely review, thank you. I will pass this on to the staff which I know they will really appreciate.


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Review from J S (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to this home after being initially dissatisfied with her previous care home. Her room is lovely, and the staff are brilliant with Mum. The biggest difference is the level of care, hygiene, food and comfort is so much better in Heathermount than her previous home. Mum would not mix with
other residents at the previous home, but here the staff do their best to integrate her with the residents which they have had some success with. Heathermounts staff keep on top of Mum’s medication and Mum seems to be benefiting as a result. Thank you.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your lovely review, receiving these reviews is always welcome. The staff at Heathermount are always at hand to help our residents adapt to new surroundings.


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Review from John P (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident here at Heathermount for three weeks. During such time I found everything to my satisfaction.

Reply from Joanne Evans, General Manager at Heathermount

Thank you John for your kind review, we are so glad you were satisfied with your stay at Heathermount.


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Review from P M (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathermount is the perfect balance of warmth and professionalism.
We visited many care homes, searching for people we could trust to give mum a great quality of life. The Heathermount team, from day one, welcomed us and settled mum incredibly well. It’s an emotional pull placing someone you love
into care but Heathermount is different; it feels like we are visiting mum in her own home.
There’s always a warm welcome when we visit. We can rely on mum being impeccably dressed, her room is fresh and clean and a variety of activities taking place.
It’s heartwarming seeing mum chatting, laughing and hugging her carers, they get her - her humour, and her food preferences, they know her little needs (like her favourite cup and hot water bottle at bedtime) and they serve the big needs; our family is informed regularly on health and welfare matters which are acted upon swiftly. We feel mum is in safe hands and making happy memories at Heathermount. Sincerely thankful for this home from home.

Reply from Joanne Evans, General Manager at Heathermount

Thank you so much for your kind words. It is always so heartwarming to hear that our residents and their families are settled and happy.


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Review from Sarah L (Sister of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was looked after at Heathermount following a 6 week stay in hospital for an acute bladder and kidney infection.
He has long standing mental health difficulties and before going into hospital he would rarely go out and had no contact with other people. The staff and residents provided amazing
care for him and it enabled him to interact with others in a way I had not seen for a very long time. He felt extremely well looked after while he was there and with this support he has been enabled to return home and he is now assuring me that he realises that he does need to tell people if he needs help and will let other people help him.
I don’t live locally and it was a real relief to know he was being cared for so well.

Reply from Joanne Evans, General Manager at Heathermount

What a wonderful review. We wish him well. Thank you for your kind words.


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Review from P D (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home. The staff are absolutely fantastic. The care and support of the residents are at the core of the home's ethos. Can fully recommend it.

Reply from Joanne Evans, Manager at Heathermount

Thank you for the lovely words. The staff are dedicated to making our residents as happy and comfortable as possible.


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Review from C G (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing and outstanding levels of kindness, care and support for both Mum and her immediate family under the most difficult of circumstances in Covid times. Careful assessment of Mum's needs and making time to get to know her personally, staff have offered her a completely new lease of life with a future
to embrace, enjoy and thrive. The setting is very homely, beautifully presented, friendly and comfortable, with delicious meals and a great number and variety of activities to enjoy. Lots of laughter, singing and fun!

Reply from Joanne Evans, General Care Manager at Heathermount

This is so lovely to read, thank you so much. Can't wait until we can invite you all in for a big party.


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Review from J D (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service for my mother who has dementia and memory loss. However, the abilities of the staff and carers to see her condition and respond with their skills to bring out the best of her sociable character has been first-rate.
The comfort and confidence this provides to my family is unfathomable.

Reply from Joanne Evans, General Care Manager at Heathermount

Thank you so much for your lovely review. The staff work so hard to provide a home from home. We are so happy that Mum has settled in so well at Heathermount.


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Review from Victoria B (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad lived at Heathermount for seven and a half years following a several week stay in hospital. He was very happy there and used to spontaneously tell me this at regular intervals.
The love, care and emotional support that he received there was brilliant. Staff were very respectful of his dignity
at all times but also knew when and how to encourage him, which was very reassuring for me as his only daughter. They were always helpful and supportive to me.
Heathermount was originally a large family house in the middle of Heswall and therefore it retains a homely atmosphere whilst having all the adjustments that one would expect. It is ideally situated for residents who are able to go out alone as the shops, banks, bus station are all only a few minutes walk.
Heathermount came into our lives at just the right moment and I will always be grateful to them.

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Review from M B (Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathermount is a small homely cosy home with a family feeling. I have been here for 5 1/2 years and knew from the beginning that this was the kind of home for me. The staff are loyal, kind and caring and will do anything to help. The food is excellent and the cook is special.
I feel very contented
and happy to be here and hope this will be my forever home.

Reply from Sherrel Sacker, General Care Manager (Nominated Individual) at Heathermount

Thank you for your kind review, it is wonderful to know that you are so happy at Heathermount


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Review from C H (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the time we looked at Heathermount, we were struck by the welcome, the friendliness of staff they were helpful, nothing too much trouble. My mother settled in straight away. She has been there since June 2017 - she is treated with respect, great care and especially since Coronavirus, they
never mind when I phone up to enquire after her. It is a very homely, warm place and I would have no hesitation in recommending it. I do often!

Reply from Sherrel Sacker, General Care Manager (Nominated Individual) at Heathermount

Thank you for your kind review.
The staff at Heathermount work tirelessly to ensure that those who live at the home are happy, it is nice to know that the team's hard work is appreciated


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Review from Andy N (Son of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It all happened. Mam needed to be cared for. I live on the Wirral, my brother lives in Surrey, Mam lived in Co. Durham. The vicious circle of "fall, paramedics, A&E, respite, home, fall, paramedics, A&E, etc, etc" took Mam on a journey that made for a sad life. Serendipity stepped in, along with an
opportunity for Mam to move to the Wirral and land in a space at Heathermount. Mam's face lit up when we announced to her that she was moving south. At 89 years old, her twilight years instantly got better. We all love Heathermount - full stop.

Reply from Sherrel Sacker, General Care Manager (Nominated Individual) at Heathermount

Thank you for your very kind feedback. Joanne and the team at Heathermount work incredibly hard to create a very personal, warm and welcoming home from home. It is good to know that those efforts are having an impact on both your Mum and also helped provide her nearest and dearest with peace of mind.


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Review from Mark (Son of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is to acknowledge the tremendous help that the management and carers at Heathermount provided in honouring my late mother's wish to have her ashes scattered at sea by the Hoylake RNLI crew. Without their help, I am certain that this final act would not have come to pass.
In life, the staff
at Heathermount were marvellous, and after her passing, they continued with their help and support for my efforts to grant my mother her final wish. Thank you all.

Reply from Sherrel Sacker, General Care Manager (Nominated Individual) at Heathermount

Thank you, Heathermount meant a lot to your mother and she remains in everyone's heart.


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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Heathermount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Heathermount is calculated as follows: ( (108 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathermount is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (5)

Chandler

Chandler Warren

Job Title: Chief executive Officer

Joined: 2021

Executive leader with a comprehensive management background extending to 19+ years in the Healthcare Industry as a Chief Executive Officer for high-growth organisations as well as his own 22 Care Home Portfolio.


Having sold his portfolio in 2021, Chandler Warren enlisted his services to Allandale Care Group and dedicated his time and passion to this outstanding Charity Group. As the Chief Executive Officer of the care homes group, Chandler has surrounded himself with the most qualified and dedicated team of care home professionals available.


Chandler is a very passionate, compassionate and hands-on CEO who thrives in the care of the elderly and has a real dedication to achieving excellent standards of care.


Joanne

Joanne Evans

Job Title: General Manager

Joined: 2017

I had spent 20 years working in retail before changing career in 2013 and moving into the Health and Social care sector as a domiciliary carer. I progressed to manager of the company and within 2 years gained a Good in all areas with CQC. I completed my level 5 diploma in 2015


Moving to residential care in 2017 I became registered Manager at Heathermount where I stayed for 4 years.


During this time, the home was visited by CQC and gained a GOOD in all areas of inspection.


In 2021 I was promoted to General Manager of Allandale Care Group, and I am also the Nominated Individual with CQC.. My main duties are to oversee all regulated activities and ensure our services are well run.


In my free time, I like to listen to music, of all kinds, and I am a huge football fan, especially Liverpool FC. I have 3 Grandchildren who spend a lot of time at ‘nanny’s’ house.


I am very passionate about my job and want both homes to be the best they possibly can be so that our residents are happy, comfortable and safe. It is also important to me that our families and friends feel secure knowing that their loved ones are well cared for.


Katie

Katie Baker

Job Title: Registered Manager

Joined: 2023

I have 10 years of experience in the care industry. I started my career as a mental health support worker whilst I was studying a level 3 childcare and education qualification.


Whilst working as a mental health support worker I discovered my passion for providing care and support to vulnerable individuals and that I wished to progress within the health and social care sector. In the following years, I worked across several services providing care to vulnerable adults of all ages. In 2018 I was employed as a senior healthcare assistant within an elderly residential home, and I knew straight away that this is where my heart lies, I felt like I was home. In 2019 I started working towards a bachelor’s degree in health and social care whilst working full time. I initially started the degree as I have always been an avid learner and wished to enhance my knowledge in all areas of the health and social care sector. I started my career as a registered manager in early 2021, I joined Allandale Care Group as a registered manager in June 2023. During my brief time at Allandale Care Group, I have supported my team to achieve an ‘excellent’ rating when inspected by PAMMS, my team and I are enormously proud of this achievement.
I look forward to my future within Allandale Care Group.


Suzanne

Suzanne Middleton

Job Title: Account Manager

Joined: 2023

I have always worked in the financial background for at least 30 years. Working in different sectors of the industry I have gained numerous years of valuable experience in all fields.


I have worked on trading desks in the raw commodities industry looking after high-volume invoicing and credit control, reporting to the Directors, and dealing with our European customers. I enjoyed a period within the Sea safety industry looking after the accounts for all our offices located up and down the country and dealing with all the stock involved. I have also worked within the construction sector, which was extremely demanding and busy, looking after payroll for our subsidiary companies and dealing with CIS, and a high level of invoicing and accountancy reporting.


I have studied at college to gain my AAT Certification.


After taking a break to look after my family and raise my children, I decided I wanted to go back to work. I was approached by Allandale Care Group for an interview, I was extremely impressed with the overall engagement with the staff and employees. No stone is left unturned, the respect and work ethos are very apparent from all. I am a compassionate person with a caring nature and did not hesitate to accept the job offer from the CEO Of Allandale Care Group and look forward to many years ahead.


In my free time, I engage in lots of activities with my family. I come from a big family and my house is always full of friends and family.


Kate

Kate Conroy

Job Title: Deputy Manager

Joined: 2020

I chose to become a care assistant because working with elderly people has always been a passion of mine, and it deepened ever since I cared for my mum during the final months of her life, whilst it was difficult at the time I understood it wasn’t about how I felt, it was about how my mum felt. I aimed to ensure that she was comfortable, not in pain, comforted and overall someone who was there for her. This is why I feel that working alongside people who struggle for various reasons whether it be age or illness and helping them feel independent again is something I hold close to my heart.


Being a care assistant who can provide physical and emotional support to those in need, being a good listener, a good team member, and being a listening ear to not only the residents but their families as well if they need to talk, and being the reassurance, they need when they are scared. Being able to share their happy memories with them and creating more happy experiences for them when they may believe it is no longer possible is what I aim to achieve. That within itself is one of the main reasons why I am passionate about this type of work, being able to give back to people who have helped people throughout their lives is a small token of appreciation to me.


I joined Allandale Care Group in 2019 as a night care assistant, and since then I have developed my skills and knowledge with support from everyone from care staff to management. I have been given the opportunity to take on the role of Care team Leader which I am immensely proud of. I can only thank the Management for this as the support they have given me and continue to have only helped me grow within my role.


Frequently Asked Questions about Heathermount

What types of Care is Heathermount registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathermount provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathermount have?

There are 16 Single Rooms.

What are the Facilities & Services at Heathermount?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathermount to the centre of Wirral?

3.6 mile(s) as the crow flies, distance by road may be significantly further.