Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 66 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.

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Care Provided by Heyberry House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Lyczek (Manager)
  • Admission Criteria
    • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Heyberry House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095

  • Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Heyberry House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Heyberry House Reviews (66)

Total of 66, showing 21-40
9.6

Heyberry House has a Review Score of 9.6 (9.589) out of 10, based on 11 reviews in the last 2 years. Over all time Heyberry House has 66 reviews.

Overall Experience

  • 56
  • 9
  • 0
  • 1
  • 0

Date Published

66
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5
11
55

Review from Neil H (Son of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here since the start of July. I cannot praise the staff enough. My mum loves it here, I have never seen her so happy. The staff go out of their way to assist her with all of her needs. One staff member, in particular, I have found extremely helpful when I have been in to see my
mum.

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Review from R H (Friend of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, cooperative, efficient, caring and available.

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Review from Elizabeth S (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Heyberry house 4 weeks ago and myself and the family love the whole setup. Mum loves the staff, the food, how clean it is - everything about it. We like it that much that Mum has become a resident as she was in there for respite.

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Review from C E (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna loved living at Heyberry House. Before the pandemic, she went on lots of lovely trips out and was always full of stories to tell me. Through the pandemic she was so well cared for by all of the fantastic staff that even though I couldn't visit her, I knew she was safe and happy. I couldn't
have asked for a better place for my Nanna to have spent the last years of her life.

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Review from S E (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of Heyberry House is excellent and I cannot recommend it enough. The staff treat the residents with absolute care and kindness. My mother has loved her time there, always saying "it's like living in a family run hotel". During her last few weeks all the staff have been amazing and excelled
in their care of her and displayed a level of professionalism and dedication for which myself and my family will be forever grateful.

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Review from Patricia O (Friend of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and all care staff provide excellent care and always have the residents' best interests as their first priority. The food is at a very high standard and variety.

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Review from Anita C (Friend of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting Heyberry House for the last 4 years and have never found fault with anything or anyone. The staff are very good with the residents, nothing is any trouble.

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Review from R W (Sister of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring, helpful and pleasant, Made my sister smile, used her name when talking to her even when she had some dementia and were always respectful. Some wonderful entertainment (in the pre-Covid days) trips out and special lunches. Photos displayed for visitors to see, tea and coffee offered to
visitors. A lovely atmosphere with great staff.

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Review from Valerie H (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are reading these reviews to decide whether to chose Heyberry House for your loved one then you will not find anywhere better. There is always a friendly family feel to the home, plenty of fun, laughter and entertainment/activities. Everyone is treated with care, love and dignity at all times.
The staff really know everyone's individual needs and likes. There is always a friendly welcome to family members. At the most difficult of times, residents are treated in a loving, caring and attentive way 24 hours a day. I cannot fault the home and the staff in any way.

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Review from Christine B (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Heyberry House for just over three years, and she was very happy there, and that was all we could have wanted for her. All we can say is a big 'thank you' to all the staff and wish she was still there now.

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Review from Anne R (Sister of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister only came in for respite and was so impressed she asked to remain. That, for someone who said she would never go into a home, speaks volumes for the staff and care, the food and cleanliness of Heyberry House. I and my family cannot praise and be more thankful for the care, the staff go over
and above the call of duty so many times. We constantly praise them and comment on their care for my sister, even my husband said he would move in himself, so how is that for a recommendation.

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Review from Lois E (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Heyberry House for around 20 months until her recent passing. Because my mother suffered with dementia, she had significant care needs, and there were times when it could be a challenge for staff to keep her safe (like the night they found her standing on her bed trying to escape
through the window). Staff took time to get to know my mother, and creatively managed the risks without being restrictive or overly intrusive. They are all truly caring, compassionate and person-centred.
There is a good programme of activities in Heyberry House, Mum was a baker and confectioner by trade during WWll, and the staff encouraged her to join in baking activities which she thoroughly enjoyed. She also joined in art groups, sing-songs and armchair exercise organised by the staff.
Mum passed away recently following a stroke. Staff maintained contact with me during the time she was in hospital, and have continued to be supportive and compassionate. I can't thank them enough.

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Review from M J (Friend of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited Heyberry House for the last three years plus, I found the overall standard to be good. Staff are attentive and treat clients and visitors with a pleasant professional manner. The management has always been available to discuss any issues that may arise. Safety and security are upheld.
All in all a pleasant environment, with excellent food and lovely gardens.

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Review from Gina B (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff have given my dad has been above and beyond anything they could have done in these strange times. The home is always clean, and the staff always look professional. We cannot thank you all enough for what you do.

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Review from Ann R (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled at Heyberry House quickly and happily. She liked the staff, her room and the lovely meals straight away. She takes part in all of the activities and is always happy when I phone or visit. Mums room is spacious and homely, and the lounge and dining areas are modern and nicely furnished. The
staff are friendly, caring and efficient. I cannot speak too highly of everyone involved in Mums new life.

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Review from G C (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems to me that the standard and quality of food is not as good from when my mother first became a resident. Generally speaking, the staff deliver a high standard of care.

Reply from Clare Cotgrave, Manager at Heyberry House

Thank you for taking the time to review Heyberry House, and we are pleased that you rate our staff as excellent. Our food at Heyberry House is cooked freshly in our kitchen each day to suit our resident’s tastes and dietary requirements. We involve our residents in menu planning and would be happy to discuss our food with you at a mutually convenient time.


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Review from Sue H (Daughter of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since February 2018. have nothing but praise for the care and genuine support provided by all the staff. Mum is happy, she says she feels safe and she has made some new friends. The COVID situation has put additional pressure on the management to maintain standards, they
are truly professional. My mum would not have survived the lockdown had she not been living at Heyberry. I cannot praise them enough.

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Review from K C (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Heyberry House to be a very warm and friendly care home. The staff are always helpful and the care they give my dad is excellent. He came to the home in November 2018 and he has been made welcome from the start.
I would recommend this place to people seeking full-time care.

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Review from Olivia L (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from September 2017 to her death in March 2019. My first impression was a caring, happy and vibrant home and that remained with me until my mum passed away. All staff are dedicated and very caring and my mum was lovingly cared for and looked after. I never worried about her
care and safety and always had peace of mind. All staff are approachable and nothing was ever too much trouble.

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Review from Joy P (Sister of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heyberry House is a very caring home, the food is excellent. After viewing quite a few residential homes Heyberry House ticked all the correct boxes. My sister has the best care. Most residents who visit the lounge are always chatting to each other and seem quite happy.
All the staff are very kind
and caring.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Heyberry House is calculated as follows: ( (99 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 129 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heyberry House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

We currently have two vacancies for care. Please contact Heyberry House directly for more details.


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