Heyberry House

3 Ashville Road, Birkenhead CH41 8AU
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9.6 66 Reviews
  • Heyberry House, Birkenhead
Heyberry House enjoys a pleasant location, surrounded by Birkenhead Park. The home provides residential and dementia care for up to 41 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

The staff are dedicated to working closely with customers and their loved ones to create detailed care plans for each individual, ensuring their needs are constantly met. Dementia care is available at Heyberry House, where staff are given on-going training to ensure their approach always reflects best practice.

The home has an extensive activities programme which is designed to encompass the interests of all residents.

Heyberry House is operated by Anchor. They strive to raise standards and expectations by reinvesting money made back into its retirement properties and care homes.

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Care Provided by Heyberry House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Lyczek (Manager)
  • Admission Criteria
    • Please contact Heyberry House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Heyberry House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Dementia Care from £1,095

  • Colleagues at Heyberry House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Heyberry House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Heyberry House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Heyberry House Reviews (66)

Total of 66, showing 41-60
9.6

Heyberry House has a Review Score of 9.6 (9.589) out of 10, based on 11 reviews in the last 2 years. Over all time Heyberry House has 66 reviews.

Overall Experience

  • 56
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Date Published

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Review from Pauline L (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Heyberry House for 2 years. She is very comfortable and well looked after. The staff are very friendly and approachable and keep me well informed. Well done to all the staff, you do a fantastic job.

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Review from K E (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff and amenities. Nothing too much trouble. Helped both mum and I to settle with the transition.

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Review from Christine D (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is five star. Great staff. First class resident care, food and rooms well presented and very good variety of food served. Cannot praise Heyberry House enough.

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Review from Andrina L (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for over a year. She is extremely happy at Heyberry House. She loves her little flat, the staff are always cheerful and helpful. The food is lovely and she looks forward to meal times. The onsite visits from hairdresser and chiropodist are so important. Even though she doesn't
like to socialise too much, there are activities organised. We have been very happy with her care here.

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Review from Monica D (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Heyberry house in May 2016. Up to now, I have nothing but praise for all the staff from housekeeping, kitchen staff up to senior management.
She is treated with great respect and loving care.
I can't thank them enough.

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Review from Bernadette L (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience of Heyberry House has been excellent. Management are approachable and go out of their way to support resident/family, nothing is too much trouble! Staff are caring and passionate about their work and show the greatest respect to residents. The home has a lovely relaxed, happy atmosphere.
I feel my father is cared for, safe and very well looked after in the home. I would recommend Heyberry House with the highest regard and level of care/treatment to anyone seeking a care provider.

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Review from Alan F (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been living with me. She would be alone while I was working, since being at Heyberry House she has good company through the day from residents and staff. The staff are faultless. They are always there to take care of the residents with a smile. Heyberry House is spotlessly clean, my mum's
room the same. The food my mum says, first class. I cannot praise the staff enough. I would thoroughly recommend Heyberry House to anyone who needs to bring a relative into care.

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Review from T M (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this home for 5months. Staff are very kind, caring and we are (all the family) very glad that she is here and looked after so well. You can visit anytime you want and all the staff are friendly and you can talk to them anytime.
They arrange for any doctors or dentist appointments etc...
If needed.

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Review from Philip J (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the high level of care provided by Heyberry House.
All members of the staff here are always very helpful and courteous.
I would have no hesitation whatsoever in recommending Heyberry House.

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Review from Zoe B (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really kind and have made Mum feel settled and at home.
Mum loves the food and eats well now. There are regular activities and opportunities to socialise.
The grounds are lovely and we can sit outside or take Mum into Birkenhead Park easily on a nice day.
I am delighted with Heyberry
House and highly recommend it.

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Review from Hilary A (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are delighted with mum's care. She seems happy and alert and really loves the care staff who treat her as if she were her own grandmother. I live in Ireland and whenever I visit each month I am made so welcome as are all the rest of the family who is very happy with the treats that were given.
We feel that all of mum's needs both emotional and physical are attended to, staff are always willing to listen to and concerns we may have and will always involve us in any treatment she is having.

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Review from Maureen C (Niece of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in the above care home since September 2008 and is now approaching her 108th birthday.
I am extremely grateful for the outstandingly good care she has received during her stay. During the nine years, she has been in Heyberry House, she has always been given efficient, kind
and loving care from all members of staff. I too have always been given consideration and support.

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Review from Evelyn R (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of Heyberry House is excellent. Wonderful location and facilities - pleasant, caring and helpful staff. Magnificent food and a great atmosphere. 10 out of 10.

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Review from Valerie B (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Heyberry House for 3 years. The staff were very good to her, nothing was too much trouble. The food was of a good standard and her room was bright and well furnished. There were plenty of things to amuse her if she wanted to do something like bingo, chair exercises etc. I would be
happy to recommend Heyberry House, and have already introduced my mother-in-law to Heyberry.

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Review from G P (Sister-in-law of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at all levels are well trained, pleasant, kind and happy and always willing. Nothing seems to be too much trouble. The choice of activities is good and varied.
The communal areas are light and comfortable. The gardens are well tendered, beautiful flowers and plants, seating and tables with parasols
and constant supply of cool drinks in warm weather.
The restaurant is nicely arranged, with attractive table settings and the food and the variety of dishes is very good, with several choices at each meal.
Residents rooms are bright and comfortable and well maintained.
My sister in law is very happy and contented.

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Review from Andrew B (Grandson of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the service offered is excellent. I feel that my relative is well looked after and supported in maintaining her independence. Staff support her well in maintaining her activities of daily living.
I also feel that the staff involve family and carers in service users care. They ensure relatives
are informed of and kept involved in service users care. There is a real sense of community within the house and myself and my family have peace of mind, knowing she is well looked after.

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Review from Joyce F (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 7 months of my husband being a resident in Heyberry House. I am happy generally with the care he is receiving by the staff. I am particularly pleased with the kind of professional help my husband has received due to his stoma.


A constructive suggestion would maybe to provide families initially

with relevant info regarding putting a loved one into a care home. Including money matters, electoral roll or helpful telephone numbers.

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Review from Barbara M (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Heyberry House in August 2016 as he was no longer able to stay in his own home.


The staff have all been very caring, helpful and cheerful under the circumstances. It can't be easy to cater for the needs of elderly people but they all manage very well.


The family feel very lucky

that we found such a lovely home for our father.

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Review from C A (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Wonderful place to stay always beautifully presented and staff are friendly and attentive.

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Review from Julie H (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Heyberry House for about 4 years. She or the family have no complaints, only praise for all the staff and also the manager. He has got a lot of useful aids and a chair to help Mum.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Heyberry House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Heyberry House is calculated as follows: ( (99 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 129 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heyberry House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

We currently have two vacancies for care. Please contact Heyberry House directly for more details.


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