Hillgrove

79 Eleanor Road, Bidston, Prenton CH43 7QW
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7.0 3 Reviews
  • Hillgrove, Prenton
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Care Provided by Hillgrove

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Mayflower Care Homes LTD
  • Person in charge
  • Sheila Osborne (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Hillgrove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £755 – £1,000
    • Self-Funded Residential Dementia Care £755 – £999
    • RESPITE Self-Funded Residential Care £755 – £999
    • RESPITE Self-Funded Residential Dementia Care £755 – £999

  • Hairdressing and Chiropody excluded. Also escort and taxi to appointments.
  • (these prices are only a guideline, please contact Hillgrove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting except protected meal times.


  • Parking

  • Large car park to front.


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Hillgrove Reviews (3)

7.0

Hillgrove has a Review Score of 7.0 (6.967) out of 10, based on 1 reviews in the last 2 years. Over all time Hillgrove has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from S T (Goddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a temporary resident here since August and appears to be as settled as someone with dementia can be. Initially, we were concerned as the home itself is old and in need of an upgrade but the staff are lovely with my aunt and are approachable and have listened to and acted upon any concerns
I have had. This more than makes up for the surroundings. They often have activities going on for the residents that I have observed on visits and I like the way they take the time to listen to and interact with the residents.

Reply from Eleanor C, Director at Hillgrove

Thank you for your lovely review. We are in the process of upgrading the home and you will notice a big improvement. We now have a new manager who is very experienced and proactive. She has been with us only a few months and already there are a number of significant improvements. Our staff have always been excellent, very caring and many have been with us for a number of years.


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Treated with Dignity

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Value for Money

Review from B D (Nephew of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillgrove has a warm, friendly atmosphere. The staff are efficient, helpful and caring. The rooms an communal areas are kept spotless. The food is tasty and nutritious. We are very pleased we chose this home for our relative.

Reply from Eleanor C, Director at Hillgrove

We appreciate your wonderful review and we will continue to provide the best service we can Thank you.


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Review from M D (Niece of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for several months now, and the home has been amazing at supporting her needs. They are very welcoming to all of my family when we visit.

Reply from Eleanor C, Director at Hillgrove

Thank you very much for your brilliant review. We aim to be an excellent service. We appreciate you taking the time to give the review.


Facilities

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Treated with Dignity

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Current Review Score: 7.0 (6.967)

Overview of Review Score

The Review Score of 7.0 (6.967) out of 10 for Hillgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.750 for Hillgrove is calculated as follows: ( (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 8 Ratings = 3.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.217 Points relating to the number of positive Reviews for Hillgrove is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 1 Positive Reviews ÷ 4.6 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hillgrove

What types of Care is Hillgrove registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillgrove provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillgrove have?

There are 17 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Hillgrove?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillgrove to the centre of Prenton?

2.4 mile(s) as the crow flies, distance by road may be significantly further.